Nationwide × Recommended For GolfHighly rated for customer service and hospitality at Hotel·Ryokan

We had a truly wonderful stay. We stayed for two nights with our 1-year-old daughter. Dinner and breakfast were included, and the food was outstanding. They thoughtfully accommodated our child’s meals, taking her egg allergy and the size of the ingredients into consideration, and she was very happy. The staff also looked after her throughout, so we could enjoy our meal with peace of mind. The Room has special touches that help you forget the busyness of everyday life. Thanks to that, we were able to enjoy an extraordinary experience we don’t usually get to have. We would love to return again next time.

My best friend and I stayed for one night in a suite. The staff’s service was outstanding, and we received such warm, heartfelt hospitality. The meals were just as delicious as we’d heard—no, even better than expected. When you travel, you want to enjoy local specialties, right? The dishes here use plenty of ingredients from Chiba, and enjoying them while looking out at the sea of Chiba is pure luxury… simply unforgettable! We were told the ingredients change with the seasons, so next time I’d love to visit in a season other than summer. Also, if anyone planning to stay is reading this Review, please be sure to check out the booklet on the bedside table: a hand-written guide by the proprietress introducing Chiba and providing information about the Accommodation. Each page is carefully made, and it really conveyed her love for the Accommodation and her warm hospitality—it left a lasting impression. She also left us a note with the sunrise time, so we woke up early and watched it from the Hotel deck. It was truly beautiful, so I’m attaching photos from that moment. It became an unforgettable trip to Kamogawa. Thank you very much!

I had such a wonderful impression when I stayed here before that this is my second visit. From the welcome sweets to the Japanese-Western fusion dinner and the hearty breakfast, everything was delicious. All meals were brought to our Room, so there was no need to change clothes, and we could relax completely. I also appreciated that when I informed them in advance about ingredients I can’t eat, they accommodated me properly. During our 3-day/2-night stay, all of the staff took great care of us. I had the chance to speak with five staff members, and every one of them provided excellent service! They were polite and warm, and I truly felt well looked after. The only thing I noticed was that the shower drainage was a little slow. Even so, overall it was a lovely Accommodation where we felt very comfortable. Taking an open-air bath early in the morning while listening to bush warblers singing was an unforgettable experience. I’d love to visit again in a different season.

The staff’s calm, welcoming atmosphere created a truly relaxing space, and I felt very comfortable throughout my stay. - They provided an aromatic hand towel and water on the Shuttle Service bus - They took us to the golf course restaurant in a lovely cart - When I asked the concierge in advance about sightseeing, they gave me lots of brochures and handwritten notes on the day Everyone—including the front desk and lounge staff as well as the souvenir shop team—was genuinely kind and wonderful. I was truly impressed. Everything was new and spotless, and the Room was spacious with an amazing view! The breakfast buffet was also outstanding: freshly baked brown sugar French toast, made-to-order Okinawa soba, dim sum, smoothies, plenty of fruit, and more—an incredible variety that was both luxurious and delicious. I’ve made a Reservation for December as well, and I’m really looking forward to it.

The Room size, facilities and amenities, cleanliness, and the breathtaking ocean view are all flawless. I think it offers far better value for money than staying at a nearby Resort Hotel. However, you may be a bit confused if you arrive expecting a typical Hotel. There is no front desk or management office; instead, it’s an Airbnb-style setup where you enter the PIN sent to you after completing pre-registration. In my case, the registration email ended up in my spam folder, so I didn’t know what to do on site and only figured it out after calling the emergency contact number. I tried to upload the required ID documents for verification, but the connection was poor and it was difficult; in the end, I had to get the PIN by phone in quite a rush. If you complete pre-registration in advance, check-in should be smooth, and from the second stay onward there likely won’t be any issues—but it would be helpful if IKYU clearly noted these differences from a standard Hotel in the Facility description as well. Please also note that there is no elevator. In addition, the entrance floor is made of stepping stones with water around them. It may look stylish, but if you drop your phone or anything similar it’s game over, and it’s inconvenient when carrying heavy luggage—so there seems to be room for improvement.

We were blessed with great weather on this trip—clear skies every day and stunning views of Mt. Daisen and the Sea of Japan from the mountain. Because this Facility comes so highly recommended, we arrived early to make the most of it. With the all-inclusive plan, we enjoyed a beer right away while soaking in the open-air bath on our Room’s balcony. The Room had a Western antique style, and everything—from the bed and furnishings to the tableware—was superb. The Italian dinner was outstanding and truly worthy of an auberge, and the house wine was exceptionally delicious. The hospitality was excellent as well; the owner personally greeted us, and we had a wonderful conversation. From around sunset, a sea of clouds began to spread out—so spectacular that even the owner said it was something rarely seen. We were able to fully enjoy both an incredible meal and breathtaking scenery.

As our dog entered its ninth month, we stayed at a Resort Hotel for the first time, and it was a wonderful experience. We were warmly welcomed by dog-loving staff. We stayed in a Garden Moderate Room on the first floor, and everything was thoughtfully prepared—not only the Facility and private dog run, but also detailed amenities for dogs. The Room was clean and comfortable with considerate touches for owners as well, and we were very satisfied with the delicious meals. After breakfast, we could take a walk to nearby Kumoba Pond before check-out, so the location is great too. Since Regina Resort seems to have locations in various areas, we’d like to visit not only Karuizawa but other destinations as well. Thank you to all the staff for your hospitality.

The meals are such high quality you’d never guess they’re buffet-style. The menu changes with the seasons, so it never gets boring, and everything is consistently delicious every time we visit! The Rooms may seem similar at first, but the layouts and interiors vary, which makes it fun and interesting. The Surprise Plan is the best—guaranteed to become an unforgettable memory! It’s wonderful to receive, and just as fun to plan for someone else. A space where everyone is sure to feel happy! We’re truly grateful to all the staff who create this extraordinary and wonderful atmosphere.

This was my first stay at “Kaze no Kaori MORI,” an Accommodation I had been especially interested in among all-inclusive properties. The maisonette-style Room was more than spacious enough for two, and the large bed—so wide even with both arms outstretched there was still room to spare—allowed us to relax and sleep soundly. Dinner featured creative French cuisine, with unique pairings and techniques that brought out the best in the fresh ingredients; every dish was delicious. Thank you as well for your thoughtful attention to the ingredients we had requested to avoid in advance. During bar time, we enjoyed drinks along with a platter of prosciutto and cheese. We were surprised by the generous amount of prosciutto (a special service?). Breakfast was Japanese-style and equally excellent. My wife especially loved the chawanmushi with sesame tofu. The lounge also offered a great variety, which we enjoyed—especially the gelato. Because there are not many Rooms, we were able to use the private Onsen baths multiple times at our preferred times. By opening the push-button window, we could soak in the Onsen while feeling surrounded by forest. We also used the open-air bath in our Room before going to bed. Looking up at the night sky while soaking, we were delighted to see far more stars than expected. Both Onsens allowed us to enjoy nature and left us feeling refreshed. The two-shot photo we received at checkout (taken during dinner) will be a wonderful keepsake. Thank you very much. I would also like to express my gratitude again for the IKYU Diamond Member–exclusive souvenir gift we received upon arrival. From arrival to departure, we were truly moved by the warm hospitality of all staff members. One staff member even waved goodbye with big arm swings—it really touched us. If given another opportunity, we would love to return.

This Hotel was truly exceptional, with breathtaking Hayama views and the warm hospitality of the staff. The Misaki-grown longtooth grouper served at dinner was especially memorable—the chef’s cooking was perfect, and I was genuinely impressed. The plump, tender white flesh and rich fat that melted in my mouth were unforgettable. With wonderful cuisine and outstanding service, it became a truly special stay. Thank you very much.

First of all, the dining was outstanding. We tried the French, teppanyaki, and sushi restaurants, and everything was perfect. If these were in a city, each would be a hugely popular spot. All the staff were kind, and you can really feel their dedication to welcoming guests. The Room had a large glass wall facing the ocean, and we had an amazing time on the balcony—enjoying coffee while looking out at the sea and having breakfast there as well. The pool is generously sized, so you can swim properly. We enjoyed going back and forth between the pool and the jacuzzi in the bath area all day long. It truly felt like paradise at this Hotel. We plan to return many times.

The Room and Facility were exactly as shown in the photos, and the full-course Italian meal was delicate, outstanding in both taste and presentation. The woman who served us on the floor was exceptionally attentive and responsive, providing truly excellent hospitality. My mother, who traveled with me, also praised it highly and said she would love to come again.

Although I have stayed at many Hotels and Ryokans in Japan and abroad, there are surprisingly few Hotels that I can look back on later and truly feel were a great stay. This time, however, even after more than a month, the wonderful afterglow of the trip still remains. The Room, restaurant, and pool were all impeccably maintained, with thoughtful attention evident everywhere—nothing felt lacking or excessive. A major reason was also the excellent hospitality from the female staff member who welcomed us from check-in. I was also happy that there were no guests being loud or disruptive, and I am truly grateful to have found a Hotel I can return to with a smile and say, “I’m home!”

We stayed for three nights with our Golden Retriever. The Room was spacious and clean, and the private dog run made our stay very comfortable. All of the staff were friendly and attentive. For meals, we were provided with a private dining room, which was very helpful as we could bring our large dog without worrying about others. The Onsen was also wonderful. We would love to visit again.

It was our first time staying here!! Our dog was thrilled with the spacious yard. In the evening, we relaxed with a BBQ and a campfire—such a great time. There were also drinks and amenities provided, so it’s a perfect 100/100!! We went ahead and made another Reservation. We look forward to staying again next time!!

A foot-wiping towel was provided at the entrance, and we had a wonderful 3-day, 2-night stay—thank you to all the staff for their hospitality. They kindly accommodated our personal requests, and the team’s service—like that of a luxury Hotel concierge—made us feel we’d love to come back again next year. If I had to mention just one suggestion, there is a microwave on the lobby counter, and I would have liked to see a free drink dispenser placed nearby. The service and value for money are outstanding, so even if the room rate were higher, it wouldn’t be an issue at all.

This was our first time staying with our Toy Poodle. The amenities, dog run, and photo spots were irresistible for dog lovers. Everything was clean, and there were no unpleasant odors. Above all, the Hotel staff were kind. With their pleasant greetings and helpful support when we needed it, the atmosphere was wonderful, and we would definitely like to stay again.

We were very satisfied with the wonderful Room overlooking the ocean and the golf course. The breakfast was even more delicious than expected, and I’m already talking about coming back with my husband, who couldn’t make it this time. It was a great holiday. We look forward to staying again.

I stayed one night in a Superior Room. At 43 m², it was spacious and very relaxing. The bed and pillows were comfortable and made for a great night’s sleep. I also enjoyed unwinding in the Room bath with the Hotel’s bath salts. I had both dinner and breakfast at “Tateru Yoshino.” Dinner was a full-course French meal, and it was delicious again this time. Breakfast was quiet and leisurely, which I really liked. The Hotel’s signature curry was excellent. Once again, I had a relaxing stay and was very satisfied.

The customer-focused approach was evident in many aspects, making my stay very comfortable. The activities offered a variety of unique experiences, allowing me to enjoy an extraordinary and delightful time. I now truly look forward to experiencing this place in a different se