Nationwide × Zen-Inspired AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan - 21Page Number

We stayed here recently. As soon as you enter the traditional house, the front desk has a calm atmosphere. All of the staff were very pleasant, which made our stay truly comfortable. With the refreshing sound of wind chimes as you walk down the hallway, the Room is a beautifully cleaned tatami space. The bath requires a bit of effort to reach the open-air bath, but the water is wonderful and helped us relax and unwind. Both dinner and breakfast featured plenty of local ingredients—beautiful to look at, delicious to eat—and there was more than enough to leave us completely full. The drinks at the front desk, along with dog treats and fortune slips, made us feel warmly welcomed. A wonderful Ryokan that we were extremely satisfied with. We will definitely stay again. Thank you very much.

We stayed as a group of four friends and had an absolutely wonderful experience. The spacious accommodation, excellent service, sauna, meals, and activities like the bonfire were all exceptional. It was a luxurious summer vacation where we could forget about daily life and enjoy a relaxing time. The building had a charming and impressive appearance, and every room was truly beautiful. It gave us a unique feeling of both being uplifted yet relaxed at the same time. The expansive garden and courtyard were lovely, with clean sauna spaces offering peaceful areas to unwind both indoors and outdoors. In this private setting, it was so quiet that we could only hear the distant sounds of insects while enjoying complete relaxation. The meals featuring plenty of Yamanashi ingredients were delightful, as was the complimentary Yamanashi tea provided—it was incredibly delicious! We are also very grateful for the staff's attentive hospitality throughout our stay. Despite some hectic moments during check-in or dinner times, they handled everything with care and flexibility, allowing us to feel at ease. Having previously stayed at another property in this series of accommodations built from traditional Japanese houses (kominka), we found each one has its own unique charm despite sharing similar origins. We would love to return for another special occasion in the future!

Everything you need is provided—thoughtfully and thoroughly. We recommend listening carefully to the staff’s instructions at check-in.

An Onsen-loving couple. We found it the same day and made a last-minute Reservation. A detached Room with both an indoor bath and an open-air bath (of course, both are Onsen). At first, the main building looked like it had been renovated… and the detached unit, with its golden torii gate, felt a bit questionable… We wondered if we’d made a mistake. But that first impression was completely wrong. The Hotel staff seemed to be from overseas, but they were pleasant, explained everything clearly, and were friendly and kind. The detached Room had everything we needed—nothing to complain about. It’s No Meals Included, but delivery is OK and there’s a microwave. We considered going out to eat, but since we wanted to soak in the Onsen repeatedly and relax, we bought locally sourced sashimi and sushi at a nearby supermarket and ate in the Room. Without worrying about anyone else, we went into the Onsen over and over—back and forth between the indoor bath and the open-air bath… I’ve lost count of how many times. The fridge has separate freezer/refrigerator compartments, so we could even buy ice cream and store it. The free Onsen-boiled eggs were great—we had several—and they were really delicious. Plates and chopsticks for meals were also provided. You can adjust the water temperature to your liking, and the Room size was more than enough for two. Some Reviews mentioned that the Room was dark or that there were no loungewear/pajamas, but it wasn’t dark at all—and loungewear was provided. If I had to mention one thing: the wooden wall around the open-air bath has some peeling discoloration here and there, with a few spots that look worn/rotted. It’s probably unavoidable due to Onsen minerals; it would be perfect if maintenance reached every detail. Still, they do seem to maintain it regularly—it may just happen quickly because of mineral buildup—so it’s within an acceptable range. We loved everything about our stay. We’ll be back.

We stayed in a Room with a semi-open-air bath. It was very clean and stylish. The bath was incredibly relaxing, and since there was also a sauna in the Room, I got to try a sauna for the first time in my life. The cute little duck we could take home was also adorable. All of the staff were truly polite and kind, which really impressed us. Thank you very much. We would love to stay again when we travel to Kobe!

My first trip to Nikko felt far from Osaka, but I was finally able to visit Ritz, which I had wanted to go to for so long. It was such an extraordinary experience and incredibly refreshing. The weather wasn’t great, but the temperature was 10°C lower than in Osaka, which made it very comfortable. The Room was beautiful and had a view of Lake Chuzenji. Above all, the Onsen was the best! At first, I thought the sulfur scent was quite strong when I stepped in, but the water left my skin silky smooth—I wanted to soak in it every day. That night we had burgers via in-room dining; they were hearty, delicious, and left us completely satisfied! I also chose the Japanese breakfast I had been looking forward to, and it absolutely lived up to expectations. We used the shuttle bus as well. I thought I might get carsick on Irohazaka, but the driver’s careful and skillful driving really impressed me. It became a truly wonderful memory. Thank you very much.

I stayed here because it was close to the university. As mentioned in a Review, the breakfast was very delicious!! There was a buffet and a live kitchen where food is cooked to order, and I was very satisfied. However, the bathroom and toilet are a bit small... but the breakfast made up for it!

We were very satisfied with everything—the staff’s service, the atmosphere of the Accommodation, and the meals. We had an unexpected issue on our side, but they responded kindly and supportively, and we are truly grateful.

This was my third stay. It was my first time visiting in summer, and the lush greenery outside the window was very soothing. There are many international staff members, but everyone works hard and it never feels out of place. This time, I ordered cake and coffee to go from the café lounge, and I really appreciated how a Japanese staff member carefully packed the cup in the cake box so it wouldn’t tip over—such thoughtful attention to detail. I’ll be back again. Thank you very much.

The staff were extremely kind and helpful whenever we needed assistance (such as giving us a tour of the facilities and lending us tools to clear snow from our car). At dinner, the timing of each course being served in order was excellent—they seemed to watch our pace as we enjoyed drinks and ate slowly. I was impressed by their professional attentiveness.

It was a very simple and wonderful Hotel! The location was excellent, the service was outstanding, and the food was delicious! I will definitely stay here again the next time I visit Kamakura!

The staff were also very kind.

We stayed here on our silver wedding anniversary trip after a day of golf. With in-room dining, we were able to relax at a leisurely pace, and since the bath in the Room is also an Onsen, we could enjoy it whenever we liked. The staff were attentive in many ways, making the stay very comfortable. When we stayed previously, the manager remembered that I get cold easily and prepared extra bedding for us, so I slept comfortably. The Facility is old and there is no open-air bath, but it’s rare to find an Accommodation with such high-quality Onsen water, a charming pond where carp swim, and convenient access. We would love to stay again.

The building, grounds, interiors, and cuisine are all works of art. The guest rooms are spacious, and not only is the greenery outside the windows beautiful, but the mountain scenery beyond feels like an ink-wash painting even in heavy rain and thick mist. The semi-open-air indoor bath also features a refined design, with pleasantly soothing spring water that makes you want to linger. A wonderful Hotel I would love to return to.

Tucked away a little off the prefectural road, this Accommodation is quietly situated—and truly wonderful. With only a small number of guest Rooms, they seem to focus on attentive hospitality. The meals were outstanding at both dinner and breakfast—so generous you’ll wonder if it’s really okay to eat that much. The price is a bit on the high side, but the value for money is excellent; everything was carefully prepared and genuinely delicious. We stayed as a couple, and the Room was quiet, spacious, and spotless. The Onsen was also fantastic and incredibly relaxing. The open-air bath is wide and spacious, and you can stretch out on a reclining chair in front of nature with nothing on—an amazing refresh that lets you forget everyday life for a while. There was complimentary summer mandarin juice at both the front desk and the large public bath area, and it was delicious too. Our Room had a semi-open-air bath, but that one felt fairly standard. I’m very disappointed that I slept in and missed going to the morning public bath. I’d love to stay again—the staff’s sincerity really came through.

I made a Reservation so the kids could enjoy the pool. After afternoon tea in the lounge, we headed straight to the pool, and after plenty of fun, we enjoyed a delicious meal during cocktail time. After that, they had a great time playing capsule toy machines at KITTE Osaka. The next morning, they ate a hearty breakfast and were back to enjoying the pool early on. All of our requested items were prepared as well, so we had a very comfortable stay. Thank you very much.

Since it is right in front of Echigo-Yuzawa Station, getting around was easy with almost no travel needed. I was able to use the foot bath and enjoy cake at the cafe as well. I chose a plan with breakfast only, without dinner. Breakfast felt a little less satisfying than before. Overall, I was satisfied. I booked a Room with an open-air bath and was able to use it many times.

I came to relax during my summer vacation and enjoy a delicious breakfast. From check-in, the staff were attentive and guided me to my Room with kind, gentle communication. I chose a Room with a king-size bed. With its bright wood-toned design, it was spacious and comfortable for two people. I enjoyed watching a maiko dance, taking photos together, and having welcome drinks. The location is ideal for cultural sightseeing, with attractions such as Sanjusangendo Temple and the Kyoto National Museum nearby. The breakfast I had been looking forward to was unique: the main dish is cooked to order, while side dishes are served buffet-style. I ordered salmon Eggs Benedict, French toast, and an omelet as main dishes—all were truly delicious. It made for a wonderful breakfast time. Sanjusangendo Temple is right next door, so I visited immediately after breakfast. I also made use of the benefits of my IKYU Diamond membership, which helped make it a great summer vacation. I heard the property will be closing soon due to rebuilding plans—such a shame. If I have the chance, I would love to stay again.

We stayed as three generations and booked two Rooms (a barrier-free Japanese-Western Room and a Japanese-Western Room for four). ■Room Barrier-free Japanese-Western Room It felt a bit dated, but it was very clean and comfortable even with a wheelchair. That said, the view from the window was mostly the garden hillside, so the scenery was a little underwhelming, and the Room felt slightly dark at times. Japanese-Western Room (for four) A beautifully renovated, stylish space! With an amazing view of the pond right in front of us, our daughters were thrilled. ■Onsen・Facility / Inside the Accommodation The tatami hallways meant no slippers were needed—such a relaxing atmosphere. There was also a footbath area where we could unwind. The private bath in particular was spacious, so my mother could use it with peace of mind. The Onsen water quality was surprisingly rich and moisturizing—truly wonderful. ■Meals・Service The food portions were generous and everything tasted excellent. The extra-ordered horse sashimi was also very satisfying. When they prepared a cake for us, they kindly helped set things up so we could enjoy it in our Room, which we really appreciated. The free drinks after viewing hanamomo blossoms (including draft beer) were also fantastic. ■Overall The Rooms, Onsen, and meals were all outstanding—we had such a fulfilling stay. We would definitely like to return to this Accommodation.

We stayed for a two-night trip. Each Room has a large rock bath, and we enjoyed the wonderful view overlooking Lake Gosho while soaking—truly living up to the name “Kaikei.” On clear days, you can also see Mt. Iwate beautifully, but unfortunately it was cloudy all three days, so we’d like to come back again next time.