Nationwide × Zen-Inspired AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan - 14Page Number

My mother and I stayed for one night in August 2026. After we arrived, we were shown to the larger Room. We truly appreciated this unexpected kindness. The garden was beautifully maintained, and we thoroughly enjoyed a relaxing time there. Every dish was delicious, and the portions were just right—not too much. The cuisine was classic and seasonal. After the bath, we went to the lounge, where there was a wonderful selection of art books and magazines, and the complimentary drinks were excellent. The mountain views and garden from there were so beautiful that they made us forget our everyday fatigue. The service felt just right—neither too close nor too distant. Since it was drizzling the next day, we were also grateful for the service of being driven to the Hakone Open-Air Museum. One suggestion: it would be even better if the labels for the shampoo and conditioner in the bath area were easier to understand (other older guests also seemed confused). I would love to visit your new Accommodation near Mt. Fuji as well. Thank you very much.

I was finally able to stay at Akazawa Guest House, a place I had long wanted to visit, this time together with my son and his wife. The Accommodation is beautiful from the outside, but once you step inside, you’re amazed to see platinum used throughout the walls and other details. It’s a stunning space with meticulous attention paid to every element. The pampas grass in the courtyard was especially memorable, and we were able to relax and enjoy a peaceful time away from everyday life while feeling the charm of the season. Everything—the Room, the meals, and the atmosphere throughout the property—was wonderful, of course. But what stayed with me most was the warm hospitality of all the staff. My daughter-in-law is pregnant, and they kindly accommodated our requests in advance with great care. They prepared extra pillows in our Room and thoughtfully adjusted aspects of our meals as well, which we truly appreciated. In particular, the staff member who served our meals had such a lovely smile. Their service was both attentive and genuinely warm, which made us feel very at ease. The staff member who took photos for us also went beyond what we asked for and discreetly looked out for us so we could enjoy ourselves—an act of consideration that made us very happy. It’s certainly an exceptional space filled with luxury, but even more than that, I felt that the thoughtful and heartfelt hospitality of everyone working there makes this Accommodation even more special. I’m truly glad we were able to spend such precious family time at Akazawa Guest House. On our way home, my son and his wife said together, “Let’s come back again.” Thank you very much for giving us such a wonderful time that will stay in our hearts. We would love to visit again.

It had been a while since my last stay at Ochiairo, and I was truly moved by how wonderful the dinner was. From fresh sweetfish tempura and eel sushi to game fowl soup, thick shiitake mushrooms, crispy cutlassfish, and seasoned somen served in an ice bowl with nori—each dish was exceptional. The Onsen was also very enjoyable, with gentle mildly alkaline water. I especially appreciated the wide selection of drinks available not only in the lounge but also in the Room refrigerator and even by the bath area—such thoughtful care to prevent dehydration. Finally, at checkout we received a coupon booklet for the Shuzenji Toll Road. This has been a long-standing service, but I was impressed again by such attentive hospitality. It is an inconvenient road where ETC cannot be used for some reason, so this was very helpful. I would love to stay at Ochiairo again to relax—everything from the Onsen and meals to the service is outstanding.

It was a wonderful experience. Thank you to all the Hotel staff. I was worried about the weather, but we were able to enjoy stargazing as planned. They also adjusted the dinner time, and we were able to relax and fully enjoy everything at a leisurely pace—truly Aman quality. The Japanese-inspired cuisine was, of course, delicious. Even the great-tasting coffee showed how much attention is paid to every detail. Above all, the hospitality of every staff member supported and elevated our stay into something truly memorable. We stopped by the thermal spring around checkout time, but the sidewalk had become so hot in the sun that it was impossible to walk on. This is definitely something to visit after late afternoon. Next time, I’ll enjoy it with a Multiple Night Stay. Personally, I love Hawaii, and there’s nothing better than having a beer alone on the balcony at dawn—but drinking coffee while looking out over Ago Bay from my Room at Amanemu surpassed even that. I’ll be back.

The station near Yuigahama is close behind the Hotel, and it’s within walking distance to the sea in the morning, so we were able to enjoy a quiet Yuigahama. The Hotel breakfast was delicious, and the staff were very kind. Hasedera Temple and the Great Buddha are also within walking distance, so I think it’s a great location. Next time I’ll come with friends. Thank you for your hospitality.

Both the space and the hospitality were very comfortable. At the end of dinner, rice and eel were served, but the eel was tough and the seasoning wasn’t to my taste. The rice was very delicious. As a Diamond member gift, I received rice. I plan to cook it in a clay pot. The bath is on the small side, but it was very clean with a faint sulfur scent—truly the best Onsen I’ve ever experienced. I was worried because I had facial allergies, but instead the itching went away and the redness subsided. Once again, I was impressed by the power of nature. Thank you very much for taking such good care of us.

Even though it was the day of the Gion Festival Yamaboko Junko parade and there were many guests, I had a comfortable stay. I went to the Onsen early, so it wasn’t crowded and I could relax. Breakfast offered a wide variety of options and was delicious—I ended up eating too much. I would like to stay again.

The front desk staff were very pleasant, and their explanation of the Room was clear and helpful. The Room and the open-air bath had a wonderful atmosphere, making it a relaxing and calming day. This has become my favorite Accommodation, and I’d love to come back for another leisurely stay!

While looking for Kurokawa Onsen, I came across Yamazaki Ryokan. I stayed there during my visit, and it was an even more wonderful Accommodation than I had imagined. I would definitely like to stay again! - The Shuttle Service to and from the Kurokawa bus stop was available, which I really appreciated. - The building itself was very clean and well maintained, and housekeeping was thorough. It felt reassuring—like coming back to my family home—and I was able to relax in comfort. - All of the staff welcomed us with smiles at all times, and their service was truly outstanding. The warm, homey atmosphere throughout made it very pleasant. - During my stay, I could enjoy the Onsen anytime as much as I wanted, at whatever time suited me. It really helped soothe away my fatigue afterward. - Dinner was generous in portion size, each dish showed thoughtful creativity, and everything was genuinely delicious. - Breakfast also featured many carefully prepared dishes, and I was very satisfied. Overall, I could truly feel the staff’s hospitality throughout my stay and enjoyed a wonderfully luxurious time. If I have the chance to visit again, I would absolutely like to stay here.

We enjoyed an extraordinary getaway to the fullest, watching the sun set into the sea from our Room and gazing at the starry sky while soaking in the in-room Onsen. The meals were delicious and we were able to enjoy them at a relaxed pace, and we could tell that great care was taken with Room cleaning and amenities. We would love to visit again.

We stayed here for the first time to celebrate our wedding anniversary. The Accommodation was beautifully arranged, and all of the staff were wonderful. We were delighted that each person congratulated us on our anniversary. Every dish was delicious, with carefully prepared broth, and the tableware was lovely as well. My spouse and I truly enjoyed a happy time together. We also enjoyed the open-air bath many times. We would love to stay again. Thank you very much for your hospitality.

It was a quiet, relaxing, and stylish Accommodation. From the Setagaya-Daita ticket gate, the lush green path felt like arriving at a sightseeing spot you wouldn’t expect to find in the city center—it was wonderful. The late-night ochazuke and breakfast were both delicious, the Room was spotless, and I slept soundly—an amazing staycation. I worried the bath might be crowded if there were day-use guests, but it wasn’t at all; both at night and in the morning I had it all to myself, which was great. It was very clean as well. There is no cleansing oil or face wash in the bath area, so be sure to bring your own from your Room. I couldn’t make it to the tea lounge or bar because I was already full, but everything looked delicious. My child happened to be quiet so it was fine, but since this is a calm Accommodation, energetic kids might stand out. I didn’t see many families with children. Also, there are shoji screens in the Room, so if you have a child who might tear them you may feel on edge during your stay. At meals they provided a child’s chair and cutlery for us, which was extremely helpful. Going far for an Onsen can be tough, but here you can relax and enjoy an Onsen and great food with satisfaction comparable to an Onsen resort—right in central Tokyo—so I highly recommend it!

The staff member who welcomed us was outstanding, and the drinks and light snacks in the lobby were excellent, giving us the immediate impression that this was a top-class Hotel. The meals were delicious and high quality, and we were very satisfied with the thorough explanations and attentive service despite how busy it seemed. The location is great, with beautiful views of the Seto Inland Sea and a well-maintained building; it was comfortable, and because it faces west we could enjoy the scenery throughout without worrying about direct sunlight. The private bath was also spacious, clean, and comfortable. The late-night curry service was perfectly timed when we felt a bit hungry, which increased our satisfaction even more. If I had to mention anything, aside from the person who first assisted us and the staff member who served us at dinner, some others—while doing their best—seemed inexperienced; also, the building felt somewhat like a retreat facility rather than having more distinctive character.

We stayed in the detached Akiseian. It had a large open-air bath attached to the Room, and since the weather was nice, we enjoyed it many times. The hot spring water was slightly silky and felt wonderful. The food was delicious, and there was a wide variety of sake to enjoy. It seems other detached Rooms also have large private baths, so we would like to stay again in a different season.

We chose this Accommodation for a 3-night Multiple Night Stay because it can host three pets, has parking, and the hinoki bath was the deciding factor. During the day, we left our pets at a nearby pet house and fully enjoyed sightseeing in Kyoto by rental bicycle. Coming back to the Accommodation and relaxing in the hinoki bath to soothe our tiredness was the best! Also, there was a supermarket nearby, so we had no trouble with meals. The staff were very kind, and we would like to stay again next year. Thank you very much.

After turning off the Koya Ryujin Skyline, you’ll need to drive several kilometers along a narrow, winding road with continuous curves. As is often the case in Nara Prefecture, there are some sections that are too narrow for two cars to pass. The river running beside the Hotel is very clear, and on a cloudless night you can likely enjoy a starry sky. The Onsen water analysis sheet stated it is a simple sulfur spring with pH 10.4, but I didn’t notice much of a sulfur smell. There are only two indoor baths at different temperatures, and there is no open-air bath. For dinner we ordered the local Kashiki hot pot course, and the duck, wild boar, and pheasant were all richly flavored and truly delicious. I especially liked the pheasant for its satisfying texture. After finishing the hot pot, we ended with rice porridge; the broth was so good that I ate too much. The Hotel itself is an older building, but it’s a good Hotel with sufficiently spacious Rooms and enjoyable meals.

Both the building and the garden are beautifully maintained—truly an Accommodation worthy of its status as a Registered Tangible Cultural Property. At Tenpyo-no-Yu, we were able to relax and enjoy the Onsen while watching the carp. The cuisine may be creative, but in a way it felt fairly ordinary; despite the excellent wasabi served alongside, I didn’t feel the menu was designed to pair well with it. Perhaps because it had to be carried a long distance, some hot dishes arrived cooled, and there were so many items that we ended up leaving some, which was a bit disappointing. I thought it might be nice to have an upgraded course with smaller portions. There are many stairs, so it may be challenging for guests with limited mobility.

I stayed for two nights as a solo traveler. The Hotel and my Room were very clean, and I was able to enjoy the Onsen and large public bath comfortably. Although it was all-inclusive, I chose to add a luxurious dinner and breakfast on both nights, and I was truly impressed that the menus were changed each day. The locally sourced ingredients were delicious, and in particular the olive-fed beef was tender and easy to eat even when well done. Even as a solo guest, the staff treated me warmly. The restaurant staff especially spoke with me with genuine smiles, creating a relaxed atmosphere that left me with wonderful memories of my trip. Thank you very much. The lounge I used after dinner was also very spacious with a great ambiance, and I was surprised by the wide variety of drinks available. They even served udon as a late-night snack, which really gave me a taste of Kagawa. I sincerely appreciate everyone’s warm hospitality. This is a Hotel I would love to stay at again when I visit Kagawa.

Our first trip to Nasu-Shiobara. We had been looking forward to our stay very much. There were four of us: my 90-year-old mother, my husband and I in our 60s, and our daughter in her 30s. Everyone agreed that the Room, baths, and meals were all extremely satisfying. Our Room had a private open-air bath with free-flowing natural hot spring water, so my mother could soak many times with peace of mind. The spring quality was excellent as well—the hot water flowed continuously and left our skin feeling wonderfully smooth. The meals featured plenty of seasonal ingredients, were beautifully presented, and had gentle flavors—absolutely satisfying. It was such a wonderful Accommodation that our whole family agreed we definitely want to return during the autumn foliage season.

Both the cave bath and the open-air bath were clean, and we could relax comfortably. We stayed in a Room that seems to have undergone a major renovation—reducing the number of rooms and adding a bedroom and a private in-room hot spring bath with free-flowing water—so our stay was very comfortable. The furnishings in the Room and along the hallways were also lovely. The experienced staff who took care of our meals kindly answered various questions about the local area, making our time truly enjoyable. Thank you very much.