Nationwide × Zen-Inspired AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan - 13Page Number

I finally brought my daughter, who had been wanting to visit for a long time. The IKYU Diamond benefit was alcohol, but the staff member who showed us to our Room kindly asked if alcohol was okay. Since we don’t drink, they changed it to a non-alcoholic option, and we enjoyed it very much. Thank you. The hot spring water quality was as wonderful as ever, and the Room was clean and relaxing. The meals were delicious with a nice variety of changes, and they even took photos for us at the end—making it a very satisfying trip. We would love to visit again.

With only a few Rooms, it was quiet and very comfortable. The in-Room bath was spacious—large enough for about three adults to bathe comfortably. I liked the in-Room bath more than the public bath and used it many times. The amenities were well stocked, which I think many women will really appreciate. All of the meals were delicious, and the portions were just right—filling without being too much. The staff’s attentiveness was excellent, making this an Accommodation I’d love to visit again.

I’m sorry if I simply overlooked it at the amenities bar, but I believe only toothbrushes were available. I would have liked toothpaste as well. Also, it would have been nice to have small bath salts. Other than that, I was very satisfied! Thank you very much. Please note that the convenience store downstairs closes at 11:00 PM (when I stayed). When I went to buy bath salts, it was already closed.

Just as the Reviews said, every dish we had been looking forward to was truly delicious. We were impressed by the careful seasoning and attention to detail, even in the side dishes. The Facility felt historic, but everything—including the bath—was well maintained and very clean. We were looking for an Accommodation with a tatami Room so it would be comfortable for our one-year-old. We were a bit nervous that our child might touch the hanging scrolls or shoji screens, but our meals were served separately from other guests, and it was still very easy to spend time here even with a child. Above all, everyone at the Accommodation was warm and welcoming, which made our stay truly comfortable. We’re sorry for any trouble caused by our child, but we sincerely appreciated your kind support until the very end. We visited as a family to celebrate my parents’ 60th birthday, and they were extremely satisfied. It became a once-in-a-lifetime family memory. Thank you very much.

My spouse and I stayed here as a couple. We chose this Hotel based on a recommendation from an acquaintance. It was in a great location for exploring Gion. The staff were kind and very helpful. My husband and I agreed that the breakfast was better than at any other Hotel. We wanted to eat more, but we were full and very satisfied. We were also happy to enjoy Ogawa Coffee’s coffee. We would love to stay again. Thank you very much for everything!

We booked the “Chef’s Choice Kura Twin” Plan and stayed in Room 101 of the MOSO building. The Room was a very comfortable size for two people. The beams, the safe room, and the steep stairs were all experiences you don’t usually get to have, so they felt truly special. The dinner we had been looking forward to was delicious. In particular, the rich flavor of Togeshita beef and the vivid colors of the corn bavarois appetizer left a strong impression. We chose an anniversary Plan, and we were delighted to see our requested message along with a ribbon. At breakfast as well, staff offered refills at just the right time, and they also knew we were staying on an anniversary Plan and kindly took photos for us—making it a very pleasant time. It was a stay that made us feel truly welcomed—both by the Accommodation and by the town! We also loved the Takehara Campbell juice listed on the lounge and restaurant drink menus. It’s grape juice, but I’d never tasted one with such clarity before. We had it again at a roadside station after checkout—and even bought more to take home. A couple of small things we noticed: Dust had collected in the basket in the washroom. Each time we entered to use the sink, the toilet lid sensor reacted and opened automatically; we would prefer it without automatic opening/closing.

A belated note, but I visited in June. The bellflowers were in bloom, and I was truly delighted. Thank you for the peaceful garden and the calm atmosphere inside the hall, as well as to the kind staff at reception and in the restaurant. The morning service was also a comforting time. I also learned about the Kukai exhibition from a brochure there and went right away. When I visit Kyoto again, I would love to stay at Chishakuin Temple.

The Room’s bathroom, furniture, and furnishings were all spotless and new, and I felt lucky to stay so soon after the renovation. The view of Mikawa Bay from the main building’s lounge and terrace was also wonderful. I was very satisfied to spend a peaceful time strolling through the garden and visiting the seaside literature memorial museum.

I looked for a good Accommodation in Gunma, my father’s hometown, to travel with my elderly parents. My husband and I have stayed here about twice before, and I really wanted to come again, so I made a Reservation. The Room, the meals, and the service from the staff are all excellent—this is a truly wonderful Accommodation. One thing only: I knew it wasn’t barrier-free, but moving around inside the Facility was still quite demanding for my father, who cannot walk without a cane. The buildings and atmosphere are so beautiful that I wondered whether adding ramps or handrails might spoil the charm… but it was disappointing to feel that this place may be difficult to use for guests who need assistance with walking. Other than that, everything was truly outstanding, and I would love to stay again. This time we stayed in the Room called “Kanho.”

Stylish yet easy to use. At night, Jupiter shone brightly from the terrace, and in the morning we were soothed by the birds’ songs. Not only was the full-course dinner wonderful, but breakfast was also absolutely delicious! We enjoyed breakfast on the terrace. Thank you very much.

You can really feel the dignity of a long-established Ryokan. It had the distinguished atmosphere of an Accommodation that hosts the Kisei title match. After arrival, my companion was delighted with the welcome beer (or soft drink). We used the complimentary beer voucher during our stay after bathing and enjoyed a delicious post-bath beer. Dinner was served in our Room, so we could relax and take our time. I had breakfast in the dining area, though it seems in-room breakfast is also available. I say that because a staff member mistakenly came to deliver breakfast to our Room (an error). Both dinner and breakfast were enjoyable, making great use of local ingredients. Breakfast in particular was simple but delicious. At checkout, the staff apologized for the breakfast mix-up, and the proprietress also offered her apologies. That kind of thoughtfulness felt like true Japanese Ryokan hospitality.

This was our first overnight stay with our dog, and the detached guest room allowed us to relax without worrying about other guests. All the staff greeted our dog with warm smiles and kind words, so we felt at ease throughout our stay. Thank you very much. We would love to stay again.

The garden was lovely, and we really enjoyed our walk. It was quiet and relaxing. We stayed in the Kinko storehouse Accommodation. Although you can’t see outside from the Room, the cute sliding door that rattles as it opens added charm, and we relaxed on the blue sofa. If you have small children, the stairs may be a bit hazardous. The Room mixes old and new elements, but because the original design has been respected, there were a few unexpected protrusions. The meals were excellent—so delicious! We were very satisfied with both dinner and breakfast. Given how good the food was, we felt the price was very reasonable. We also appreciated the fireworks after dinner. Since there are hardly any lights around, the fireworks looked even more magical. It made for a wonderful summer holiday. Thank you very much.

Even before our visit, you kindly and attentively accommodated our requests, such as providing a floor chair and securing parking. Not only were the Room and each Facility wonderful, but the hospitality of the staff was also outstanding. Despite it being during the summer vacation season, we were able to spend a calm and relaxing time far from the crowds, and even my usually picky wife kept saying, “I want to come back here again.” Thank you very much.

Tatami with beds, very relaxing. Traditional hospitality with tabi socks provided. The bath on the 18th floor offers a stunning night view of the Tokyo Metropolitan Government Building from the open-air bath. Breakfast exceeded expectations with New Year's osechi dishes. About 80% of guests were from overseas, but everyone had good manners, and the bath area was kept clean. There is a 7-Eleven convenience store across the street.

We had a very comfortable stay. The food was delicious, and we were satisfied with the service. Since the Hotel is deep in the mountains, we felt a little uneasy on the way there, but we would like to stay again if we have another opportunity.

This time, we visited Lake Kawaguchi and Hakone for the first time, looking forward to seeing Mt. Fuji as part of my wife’s birthday trip. Although it was too cloudy to see the Mt. Fuji we had hoped for, we stayed at Setsugetsuka Bettei Suiun in Hakone and were able to fully enjoy the area. Our Room was a Standard Fourth, and it was very practical and well maintained with thorough cleaning, so we had a comfortable stay. The Onsen was at just the right temperature for me and left me feeling refreshed from the core, and it was also great to be able to use L’OCCITANE shampoo. For dinner, being able to choose the main dish and rice during the meal felt like a thoughtful service that let us decide based on our appetite. Breakfast offered such an abundant variety that we were so full we couldn’t even eat lunch afterward. The after-bath lounge area, along with complimentary drinks and snacks on each floor, was also a welcome service whenever we felt a little hungry. The staff’s hospitality was polite and easy to understand, which left a strong impression on us as well. After checkout we went to Gora Park, and at that time a parking staff member kindly advised us that taking the mountain railway one stop would allow us to walk downhill from top to bottom more easily—very helpful advice for an older couple like us. We hope to come back soon for our “I want to see Mt. Fuji with my own eyes!” revenge trip, and when we do, we would love to stay with you again.

The hot spring quality was excellent, and the view from the open-air bath was wonderful. The staff’s hospitality was also very satisfying. The food was delicious, and I think this Accommodation offers great value for money. In January, I’d like to come to Hokkaido for a Multiple Night Stay.

This was my first stay at Iwaso, and also my first time staying overnight on Miyajima. Every Ryokan has its own character; this one felt refined yet relaxed, and I truly enjoyed the escape from everyday life. The food was excellent, and the Onsen was wonderful.

From the small amenities to the staff who warmly enhance the service throughout the Hotel, everything reflected thoughtful attention and a relaxing sense of hospitality. This Accommodation, standing by Lake Matsubara as a continuation of a previously built Hotel, is one of my favorite places I have ever stayed. Thank you very much.