Nationwide × Nature Experience AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan - 25Page Number

I would like to stay again. This is an accommodation I would recommend to my friends. It was very relaxing.

As always, the hospitality was outstanding. Rather than a scripted approach, each staff member’s personality shines through in their service, which leaves a lasting impression and makes the stay truly comfortable. I always hope to be the kind of guest the team is happy to welcome. This time we also used your affiliated golf course and a restaurant at The Busena Terrace, and it was very reassuring that information was shared seamlessly between them. It was the busy summer holiday season with many families, but since it was just the two of us as a couple, The Atta Terrace felt calm and especially relaxing. On our way home we talked about wanting to stay for about a week next time. We’ll do our best until we can return again.

The building isn’t new, but it was clearly well maintained and very clean! It was a pet-friendly Room, but there was no noticeable odor at all. We were very satisfied with the Room!! The pool is available from 9:00 to 17:00, but since check-out is at 10:00, using the pool in the morning feels a bit rushed. I thought it would be nicer if check-out were at 11:00 so we could relax more. Next time, I’d like to come back for a Multiple Night Stay and take it easy!

All the staff were wonderful. We waited a little at breakfast, but the gentleman at the entrance gave a deep bow and apologized with a smile, which made us feel comfortable and enjoy breakfast. I felt satisfied that I had stayed at a truly good Hotel for the first time in a while—something you don’t experience at foreign-owned Hotels or with their staff. I would definitely like to stay here again in the future.

I soaked 9 times over a 3-day, 2-night stay. That’s because you can bathe all night long except for three hours in the morning and 30 minutes in the evening. It’s so relaxing that your everyday fatigue feels like a lie. The Onsen quality is truly the best. This time, my skin checker even showed an age of 25. Thanks to the “Beautiful Skin Deity.”

The Onsen water quality is excellent, and you stay pleasantly warm long after your bath. The meals, including Yonezawa beef, were all delicious and very filling. The staff were kind and welcoming, making for a truly relaxing stay. I would love to stay here again when visiting Yonezawa.

I’ve been staying here for over 20 years. Since retiring, I think I’ve been visiting a bit more often. I also enjoyed the renewed half-buffet breakfast. I’m planning to stay about two more times before the end of the year. As always, the staff were pleasant and welcoming, and I had a relaxing stay. Thank you very much. One request: while the croissants at the current half-buffet were delicious, I would be happy if you could also offer the larger ones you used to have.

Check-in via tablet was smooth, and the service was just right, making the stay very comfortable. We were worried the meals might not be enough, but for our age group it was just the right amount and we finished almost everything. The food was delicious. The Room with a semi-open-air bath felt a bit small, but it was well cleaned and we had a pleasant stay.

We stayed for two nights with our adult son and daughter, as a couple, and our 7 kg dog. The Room size was just right—not too big or too small. At night we laid out the futons, played cards, and enjoyed relaxing family time together for the first time in a while. There is an indoor dog run in the building, and an outdoor dog run right in front of the Accommodation; both were clean and felt safe to use. Above all, every dish was delicious. I wanted to eat everything, but there was so much food—in the best way possible. The whole simmered golden eye snapper, yellowtail shabu-shabu, grilled meat, sashimi, and various small side dishes were all excellent. All staff were polite and very pleasant, making it easy to talk with them. If I had to mention minor points: I would have liked a brief explanation of the Facilities at check-in, and it was disappointing that the self-serve coffee machine only dispensed hot water. If I’m being picky, I personally would have liked welcome sweets and a box of tissues in the Room. My husband and son said it would be perfect if there were a sauna in the bath (lol). We were also very happy about the complimentary beer and shochu service for the Obon holiday period. Overall, this was an excellent Accommodation for staying with family while bringing a dog. We’d love to return.

The staff’s wonderful smiles, their kind and attentive service to my mother who travels with me, delicious cuisine that delights all five senses, and an Onsen you can enjoy as much as you like whenever you like—everything about this Accommodation is consistently excellent, so we keep coming back. The Rooms are clean and comfortable with a strong sense of privacy, and each Room has a completely different atmosphere, which makes it fun to try them all. We would love to visit again in a different season.

My husband grew up in a ranch in Hokkaido, while I was raised in the city. Drawn to this thatched-roof Accommodation, we stayed here for the first time. From the view at the entrance, we were amazed by the extraordinary, nostalgic buildings and the rice fields spreading out in front of them! We both fell completely in love with it. The Onsen is also wonderful—the free-flowing natural spring water is slightly lukewarm, perfect for a long soak. It leaves your skin feeling soft and moisturized. What’s especially impressive about this Accommodation is the many furnishings and antiques placed throughout, delighting the eyes everywhere you look! It feels like visiting an art museum. Truly amazing! My husband can be quite particular, but he absolutely loved it and says he definitely wants to come again in autumn. Getting to the annex using the cart and monorail was also fun and brought back childhood memories. Thank you so much for such a wonderful place.

Thank you very much for the wonderful time the other day. We had originally planned to visit with our dog, but as our dog was unable to come, we visited as a family instead. Despite issues on our side with the Reservation, your staff responded kindly and courteously—thank you very much. Even without our dog, you warmly welcomed our family stay, which made us very happy. We truly appreciate your thoughtful hospitality. We were also very satisfied with the bath and the meals, and we were able to relax and enjoy a restful stay. We would love to visit again. Thank you very much.

We felt truly relaxed in our Room with a view of Lake Biwa. The staff were also very pleasant and welcoming. Above all, the dinner we had been looking forward to exceeded our expectations. We thoroughly enjoyed the Omi beef and sashimi, and the buffet with sushi and more was very satisfying. Even my mother, who doesn’t usually like meat, said it was delicious and enjoyed the Omi beef. After dinner, we watched a children’s Japanese taiko drum show. It was very powerful and became a wonderful travel memory. We would love to stay again.

This was our first time staying in Sengokuhara. The interior of the building felt darker than we expected. It felt very private, and we did not encounter any other guests at all during our stay. The meals were just the right amount for us and were very delicious. Above all, the in-Room Onsen was wonderful, and we enjoyed it many times. Having steps installed inside the bathtub made it very easy to use for someone with mobility issues. Overall, it was a very satisfying stay. Thank you for all your thoughtful care and attention. We will look forward to staying again and will get through our daily life with that in mind.

We stayed as two couples. We made the reservation based on the reviews. Upon entering the room, there was a Western-style area with twin beds, a small table, and chairs. Beyond that was a Japanese-style room with a low table and chairs. It was very comfortable to stay in. As for the bath, I personally thought it was nice, but my husband said it felt cold inside and only used it once at night. Dinner was just as delicious as mentioned in the reviews. In comparison, breakfast left a slightly disappointing impression. Overall, I think this accommodation offers great value for money. I would love to visit again if I have the chance!

I had visited before for a day-trip Onsen and already knew the baths were great, but the view from the Room was outstanding as well. The flounder sashimi was very fresh with a pleasantly firm texture and was absolutely delicious. I would love to stay here again.

I was hoping to visit Kamikochi and enjoy an Onsen, but this Ryokan was even better than I expected. The bath had wonderful water and a great atmosphere, and the meals were delicious. The staff’s hospitality was also excellent. I went with my family, and everyone was very satisfied—it became a great memory for us all.

Butterbur Shinoda rolls, vinegared dried taro stems, and the breakfast pumpkin soup—everything beyond the main dish was also delicious, with the chef’s kindness and sure touch coming through. The in-room dining service, delivered with just the right timing and a comfortable sense of distance (without over-explaining), is especially appealing. The Onsen in the Room was silky and seemed to cling to the skin; even after returning home, I felt my skin looked “whiter” and noticed a brightening effect. Highly recommended.

This was my first stay here. What a wonderfully calming Accommodation. It’s not brand-new, but it’s very clean thanks to thorough housekeeping, and it also incorporates modern conveniences such as motion-sensor lighting. Even though I chose a lighter meal course, I ended up completely full. And everything was delicious. At this price, it’s truly great value. I also thought an Onsen visit in August would be lovely. It’s an Accommodation I’d definitely like to stay at again.

I use this Hotel when traveling for business, and the Room is always clean and the Onsen is great. The breakfast is also delicious—an excellent Hotel.