Nationwide × Nature Experience AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan - 23Page Number

The building is beautifully maintained, and I was truly moved by its smart design that still feels warm with natural wood. The food was excellent, and we really enjoyed having plenty of both fish and meat. The Hotel staff were always smiling, and it was a pleasure communicating with them. I came for lunch five years ago and had been dreaming of staying here ever since—my wish finally came true. Thank you so much; I’d love to come back again!

As before, the Room was very clean, and the staff were kind and pleasant, making it very comfortable. However, the only thing that still bothered me a little was the noise. I had been staying in a corner Room on the second floor (probably 203), but this time I stayed in 301 for the first time. It felt a bit smaller. Overall, I have no complaints. I would like to stay again. Thank you.

This was my first stay, and the Hotel was wonderful. The food was delicious. Both the Room and the Onsen were great. All of the Hotel staff were very kind. After enjoying the Onsen, I tried an ice cream made by a local cake shop and sold at the souvenir shop—it was incredibly tasty. I’ll definitely be back again next year.

We stayed with my parents, my spouse and I, our three children, and one dog. We arrived after 2:00 pm, and they kindly allowed us to check in. We stayed in two Rooms, Seiran and Gekpaku, and breakfast was served for all seven of us together in Seiran. For dinner, the seven of us gathered around the irori hearth to grill the ingredients we brought, enjoying a relaxed time together. It was also fun to use the Tuk-Tuk Shuttle Service to Mochimune Station and Mochimune Minato Onsen. The grassy garden and cool earthen-floor area were comfortable for our dog as well, making this a pleasant trip for the whole family. We would love to visit again in a different season.

I stayed here with my daughter on a trip to Yamaguchi. We drove from Shin-Shimonoseki to the Ryokan by rental car. Right after arriving, we enjoyed the footbath, then the granite bath. After a walk around, we returned to the Ryokan for the open-air bath. After dinner, we used the bath in our Room. In the morning, we went to the hinoki-wood bath. After breakfast, we used the Room bath again. We really enjoyed all the Onsen. It may just have been how I felt, but when I woke up in the morning my fingers weren’t stiff like usual—maybe it was an Onsen effect. The food was delicious, the riverside scenery was beautiful, and there were few tourists, so it felt like a hidden gem. The staff at this Ryokan were also very welcoming and made it feel homey. The building showed its age, but that gave it character. The only disappointment was that the air conditioner in our Room didn’t cool well and it was uncomfortable. Maybe it’s an older unit? Also, there was a musty smell in the Room (different from sulfur) that bothered me. Still, I’d like to visit again if I have another chance, and if friends ask me for recommendations for a good Onsen getaway, this is an Accommodation I’d suggest.

Conveniently located, making it very easy for sightseeing. The Room is also beautiful and very clean. However, it is a pity that there is no large public bath.

We stayed with three couples we know. The Room was spacious and clean, earning high marks. The bath was a proper Onsen. Because of the rain, the outdoor bath temperature was a little lukewarm, but once you soak in it, you warm up nicely. The sound of the clear stream in front was soothing, and it felt like being surrounded by negative ions. At dinner, the appetizer course in particular was delicious—delicate and enjoyable with a variety of flavors. It alone pairs well with plenty of drinks. The meal portions were very generous, and we couldn’t finish the final rice dish. I recommend arriving hungry. Breakfast rice was also delicious and very satisfying. The staff were attentive and greeted us with warm smiles. The Accommodation isn’t large, but it offers great hospitality and tasty meals, so I think it’s excellent value for money. Since it’s right by the river, we felt it’s an Accommodation where you can relax while listening to the clear stream. It’s an Accommodation I would recommend to other friends as well. We’d love to visit again.

This was our first overnight stay since our baby was born. To show my appreciation to my wife, who works so hard every day caring for our child, I was looking for an Accommodation where we could relax with a baby without worry—and that’s how we found KURO. Upon arrival, we were impressed by how spacious and spotless the Room was. On top of that, you had prepared a play mat for the baby, a nap futon, and even toys in advance—we were truly touched by your thoughtful attention to detail. Every dish was absolutely delicious and very filling, yet well balanced throughout the meal. We even finished all the rice balls served as a late-night snack between the two of us. We were also able to enjoy the in-room open-air bath at our own pace without worrying about anyone around us. It was wonderful to see my usually busy wife fully relax and feel refreshed. This time we stayed in the Star Room, but once our child turns one and is more active, we’d love to try the Garden Room next time as well. Thank you very much for such a wonderful stay!

Although it rained, we still had a truly wonderful time as a family—it didn’t bother us at all. The Facility was very quiet and relaxing, a special place where you can forget everyday life and unwind. Everything we needed was well provided, and our stay was very comfortable. The staff were also genuinely pleasant, and we really appreciated their thoughtful, unobtrusive care. The restaurant we used during our stay was excellent as well! The food was truly delicious and became one of the highlights of our trip. As parents, we were so happy to see our children enjoying every bite. There is also a convenience store nearby, which is handy for quick shopping. Since it rained this time, we’d love to visit again in a season with nicer weather. On the way home, our whole family kept saying, “Let’s come back.” Highly recommended for anyone looking to relax in Karuizawa!

The Room also has a private Onsen bath, and there are four private baths as well—an impressive level of facilities for a pension. The meals offered many dishes, were beautifully colorful, and were very satisfying. We felt thoughtful attention to detail throughout. This is an Accommodation we’d like to return to. We requested an after-bath beer at check-in; we probably should have put it in the refrigerator. It would have been nice to have local craft beer, and we only realized later that we could exchange the in-house wear size, so we rated it 4—but overall it’s basically all 5s. We could also see Lake Inawashiro from the Room.

The Okinawa Fair and the tuna carving show were amazing! This was our second visit during summer vacation, and it was so delicious that we’d love for you to hold it again next year. The open-air bath in the Room was also very comfortable, and no matter how many times we visit in a year, we never get tired of it. The warm smiles and attentive hospitality from the proprietress and all the staff are so comforting and relaxing that every time we come, we find ourselves wanting to return again soon. We’ll be back before the end of the year—thank you very much.

We stayed here as a family. We were satisfied with everything: the service, the Room, the bath, the food, the afternoon tea right after arrival, and the drinks in the lounge. Since this trip was about relaxing at the Hotel rather than sightseeing, choosing this place was absolutely the right decision. Our whole family was very happy, and it’s a Hotel we would love to stay at again.

The weather wasn’t great, but the view from the window was wonderful, and I had a comfortable stay. The meals looked beautiful and tasted great, and I really enjoyed them. I was surprised by the afternoon-tea-style presentation. Towels are provided at the Onsen, so you can go without bringing anything. You can wear the samue anywhere in the building, which makes it very relaxing. The samue is comfortable to wear, and it has pockets so you can carry your phone with you.

This was my second stay. When I called in advance to ask about setting up an oxygen concentrator, the staff responded very kindly and courteously, which made me feel at ease about my visit. On the day, they thoughtfully arranged a first-floor Room for me, and I truly appreciated their attention to detail. The Room itself was spacious, and I was able to relax comfortably throughout my stay. Thanks to their warm hospitality, it was a wonderful stay. I would definitely like to stay here again.

This stay was highly satisfying from start to finish. The Room was spacious, and I was able to relax in a calm atmosphere. Dinner offered an even wider variety than I expected; each dish tasted wonderful, the portions were generous, and I was completely satisfied. Breakfast also featured a great selection of small dishes, and I really liked the style of choosing freely from what I preferred—it made for a very fulfilling meal to start the day. The Onsen water was especially memorable, with a gentle softness that seemed to blend into the body. Not only did it ease my shoulder pain, but I could also feel my skin becoming smooth. In addition, the attentive and heartfelt hospitality unique to a long-established Ryokan further enhanced the quality of the stay. From check-in to check-out, all staff members were considerate and attentive, allowing me to feel comfortable throughout. Overall, this was an excellent Ryokan where everything—cuisine, Onsen, Room comfort, and service—was of a high standard. It is an Accommodation I would definitely like to visit again.

I stayed here for the first time during the Obon holidays. The staff were very attentive, and the meals and lounge service were excellent. The Hotel and my Room were kept very clean, and the views were wonderful. I did not use the large public bath this time. I wish the gift shop had a wider selection.

This Hotel is within walking distance from Chino Station, using Yamada Denki as a landmark. It has a large Onsen bath, and even non-guests can use it for 500 yen, so I was able to relax in the bath with relatives who live in the city. Thank you very much. The water is lukewarm, and the women’s bath is on the smaller side, but it’s still very relaxing. There is also a sauna and an open-air bath. The entire building is non-smoking, but there is a smoking area and smoking room next to the entrance, which makes it smoker-friendly as well. The Room is like a typical Business Hotel, but it comes with loungewear for using the Onsen and items such as a padded robe, which felt like a nice extra touch. Wi-Fi worked without any issues. The bed was spacious and the pillow was distinctive; it suited my preference and I slept well. The owner’s family are often at the front desk or near the entrance, giving the place a very homey atmosphere. I would like to stay at this Hotel again when I visit Chino in the future.

We stayed to recuperate after an illness during the intense heat. We would definitely like to come again in every season. The view from the Room and the night scenery were very soothing. The hamo hot pot kaiseki was exquisite.

We had a wonderful, memorable trip with our child! We arrived at the pool around 1:00 PM and were able to use it right away. Since it was a weekday, no one else was there, and we were probably the first to use the large public bath afterward as well—very comfortable. Since it was summer, we really appreciated the water dispenser and welcome drinks. Thank you to all the staff for their pleasant and helpful service. Throughout our stay, we could really feel that guest feedback is properly reflected in how this Accommodation is run. Both dinner and breakfast were delicious with a wide variety of options. The night pool also had a great atmosphere. We think this Accommodation is highly recommended for families as a hidden gem for summer pool fun. We’d love to stay again if we have the chance.

We were worried that the earthquake might have caused damage, but when we asked in advance, we were told there was no particular impact and that we could feel at ease, so we decided to visit. The area around Aso was cooler than Kumamoto City and very comfortable. For the open-air bath in the Room, they showed us how to fill it with Onsen water when showing us around, and since it is available 24 hours a day, we were able to enjoy a relaxing soak at night and again in the morning. This time we chose a Plan with breakfast only, but there were many small dishes beautifully arranged and pleasing to the eye, and the rice cooked in a pot was also very delicious. This is an Accommodation we would like to visit again for a relaxing stay.