Nationwide × Nature Experience AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan - 21Page Number

We stayed here to celebrate a birthday trip. They delivered an externally ordered cake from their partner Kazeka to our Room exactly as requested, and everything—the Room, the open-air bath, the meals, and the hospitality of the staff—was truly wonderful. It was a very satisfying stay, and we would love to visit again if we have the chance. Thank you very much.

The bright, clean Room was in an Onsen town surrounded by soothing greenery, and we were able to relax and take our time. We stay at various Hotels, but our stay here was truly relaxing both physically and mentally. Time for healing is precious, and we felt it was thanks to the staff’s careful and attentive work. The bath was wonderful, and the meals were absolutely delicious. Thank you for a lovely time.

I stayed for three nights with my beloved Toy Poodle, Alice. Thank you for such a wonderfully relaxing stay. I would love to stay again. Thank you so, so much.

We stayed in a twin Room with a view of Sakurajima for a Multiple Night Stay. The Room was compact but had everything we needed, and we were able to relax comfortably. On the day of our stay, you kindly stored our luggage from the morning, which allowed us to head out for sightseeing around Sakurajima at a leisurely pace. When we returned to the Hotel, our luggage had already been brought up to our Room, which we really appreciated. The chicken rice for breakfast was very delicious. Combined with the calm and pleasant service from the staff who served it, it made for a wonderful breakfast time. The complimentary coffee was also excellent. The front desk staff were cheerful and welcoming as well. What made us happiest was, without question, the outstanding value for money. We also used early-bird and Multiple Night Stay discounts, but we were genuinely surprised that such high-quality service could be provided at this price point. My wife was also delighted and said, “It’s such a great Hotel—I’ve become a fan.” It turned into a wonderful trip. Thank you very much.

I chose the Onuma Prince Hotel for my friend visiting from afar. They were delighted, saying they could relax, fully enjoy the Onsen, and sleep well—it was wonderful. I’m grateful for the staff’s warm smiles and kind service.

I stayed here with my parents and cousin. It was my first time in Kurokawa Onsen, and it’s a truly wonderful place. Among the many Accommodations, “Yamamizuki” was a Ryokan that left us extremely satisfied. [Setting & Baths] The rain we had been worried about never came, so we were able to relax and take our time. Since it was the perfect season, we were moved to be able to watch fireflies from the bath. I also recommend visiting in June. [Meals] Both the portion size and taste were ideal. Rather than the over-the-top extravagance that can be common at a Ryokan, the dishes felt genuinely “just right,” with thoughtful attention throughout. [Hospitality & Service] There seemed to be many international staff members, but their sincerity really came through, and their service was pleasant. With a comfortable sense of distance—not too close, not too far—the hospitality was also exactly “just right.” My parents and cousin were delighted as well, which I think says it all. I would love to stay again if I have the chance. Thank you very much.

As before, the Room was very clean, and the staff were kind and pleasant, making it very comfortable. However, the only thing that still bothered me a little was the noise. I had been staying in a corner Room on the second floor (probably 203), but this time I stayed in 301 for the first time. It felt a bit smaller. Overall, I have no complaints. I would like to stay again. Thank you.

I stayed here with my wife for our wedding anniversary. The Room and the in-room bath were very clean, and we were able to relax and enjoy a wonderful time. Both dinner and breakfast were delicious no matter what we tried, and we were truly impressed. All of the staff were kind, and greeted us every time we saw them, so even though it was just a one-night stay, we felt very comfortable throughout. If we have the opportunity, I sincerely hope to stay here again. Thank you very much for providing such a wonderful experience.

From the moment we arrived at the Accommodation, the warm welcome, guidance to our Room, and attentive service during meals were all exceptionally hospitable and made our stay very comfortable. We were extremely satisfied with the view from the Room, the open-air bath, and how clean everything was. We were also very pleased that many items in the refrigerator and much of the room service were available at no additional cost.

Thank you so much for taking care of our family of four during our 2-night, 3-day stay. As others have mentioned in their Reviews, all of the staff were incredibly kind and warm, which made us truly happy! The food was delicious and made us feel so content, and since my husband’s birthday was coming up, you even celebrated it for us! We were deeply moved by your thoughtfulness. It became a truly wonderful memory. Thank you again! The spacious and spotless private family bath was amazing, and the Onsen water quality was excellent—simply the best! We were also really happy that the Onsen hair dryer was a ReFa. We highly recommend this comfortable, wonderful Hotel. Thank you so much for all your lovely hospitality!! We will definitely come back to stay again!

Welcome drinks included coffee, soft drinks, and delicious onion soup. In the evening, wine and snacks were also available. The meals were served buffet-style and were satisfying. It would have been nice to have condiments on the table. The room and bath were well-cleaned, making for a comfortable stay. This is one of the accommodations I would like to revisit.

We had the pleasure of staying at Yumoto Yukomaso, a member of the Japan Association for Protecting Secluded Hot Springs. The location, Onsen, and meals were all in perfect harmony at a consistently high level, allowing us to fully enjoy everything this Accommodation has to offer. What left the strongest impression was the Onsen overlooking lush spring greenery in a wonderfully rustic setting. Soaking in the water while surrounded by birdsong and the crystal-clear air of Mt. Asahidake was truly exceptional. The cuisine was also outstanding, showcasing the chef’s dedication—deeply flavorful dashi that brought out the best in each ingredient, and beautifully presented dishes plated with great care that conveyed genuine craftsmanship. Our Room was Superior Twin Room 401. We were soothed by birdsong and a refreshing breeze through the window, and thanks to their carefully selected spring water and comfortable mattress—together with the benefits of the Onsen—we felt deeply restored both body and mind. Our walk around Mt. Asahidake is also an unforgettable memory. This has become one of our favorite Accommodations, and we will definitely return.

The meals, the Room’s open-air bath, and the service were all excellent. We were able to fully enjoy a special getaway and relax at our own pace. We would love to visit again!

My wife and I visited from Kyoto. As it had not been long since the renovation, everything was very clean, and we had a comfortable one-night stay. The open-air bath in the guest room lets you fill it yourself—add cold water if it’s too hot, or add hot water if it’s too cool—so you can adjust the temperature to your liking. Both the hot and cold water flow were plentiful, making it a truly stress-free Onsen experience that’s hard to find. The meals were also excellent; each dish was thoughtfully prepared, and I felt the chef must be very talented. If I had to mention one minor complaint, it would have been perfect if we could have seen Mt. Aso clearly from the bath, but I understand that can’t always be helped.

As always, the hospitality was outstanding. Rather than a scripted approach, each staff member’s personality shines through in their service, which leaves a lasting impression and makes the stay truly comfortable. I always hope to be the kind of guest the team is happy to welcome. This time we also used your affiliated golf course and a restaurant at The Busena Terrace, and it was very reassuring that information was shared seamlessly between them. It was the busy summer holiday season with many families, but since it was just the two of us as a couple, The Atta Terrace felt calm and especially relaxing. On our way home we talked about wanting to stay for about a week next time. We’ll do our best until we can return again.

Butterbur Shinoda rolls, vinegared dried taro stems, and the breakfast pumpkin soup—everything beyond the main dish was also delicious, with the chef’s kindness and sure touch coming through. The in-room dining service, delivered with just the right timing and a comfortable sense of distance (without over-explaining), is especially appealing. The Onsen in the Room was silky and seemed to cling to the skin; even after returning home, I felt my skin looked “whiter” and noticed a brightening effect. Highly recommended.

Everything—the cuisine, the Room, the Onsen, the garden, and the music—was wonderful, but above all, the hospitality of the president, the proprietress, and all staff was exceptional. We truly felt their attentive care in every detail. This time we stayed for two nights, spending one night each in the Western and Paragon Rooms. The open-air bath while enjoying the view from our Room and the sound of the vintage audio system were both superb, making it a stay that truly let us forget everyday life. We’re not sure when it will be, but we would love to try staying in the remaining two Rooms as well.

Because we moved our trip home forward at short notice, we ended up making a Reservation the day before. From welcome to farewell, everyone at the Accommodation greeted us with warm smiles throughout. The meals—both dinner and breakfast—were just the right portions for us as a couple in our 60s, and everything was delicious. We especially enjoyed the local cuisine, steak, local sake, and local wine—it was wonderful. The younger staff also chatted with us while explaining the dishes, and our Room was quiet and relaxing, making it a great memory. If I had to mention anything, it would be nice to have two Room keys, and I would have preferred a lighter down comforter. Thank you very much.

I stayed at Ne no Hana at Otoiroka no Toki once a long time ago, and because all Rooms are separate villas with spacious, relaxing interiors, I chose to stay again after a round of golf. I was very satisfied with the thoughtful service from the staff. The meals were also excellent, and it was great that additional dishes could be ordered separately. Above all, the head chef personally came to greet us and brought homemade pickles—I enjoyed them so much that I asked for seconds three times. The way the natural flavors of the ingredients were highlighted while still being refined deserves high praise. This Accommodation is highly recommended for anyone who wants to spend quiet, private time. At check-out we were seen off, and it was my first time ever to be personally seen off by the head chef as well. His smile was wonderful and made me want to come back again without hesitation. Since I’m a big foodie, I tend to rate an Accommodation based on its meals; from the very first dish I felt confident it would be great—and in fact I returned to my Room completely full and satisfied. I hope to stop by again around early autumn. Thank you very much for everything.

The stairs were a bit challenging, but the bath was one floor up and became a private family bath after dinner, so the three of us, including my daughter, had a wonderful time. Every dish was delicious, including the proprietress’s homemade desserts and pickled plums—this is an Accommodation we’d love to stay at again. Thank you very much!