Nationwide × Nature Experience AccommodationHighly rated Hotel·Ryokan for Onsen and bath - 21Page Number

Thank you for taking care of us during the event at Stella Theater. The staff were incredibly attentive, the food was delicious, and everything was simply outstanding.

Because I was traveling with my elderly mother (in her 80s, with lower back pain), I consulted in advance, and they provided a rollaway bed in our Room and also brought in a table for in-room dining. Instead of taking the garden path with stairs to the entrance as usual, a staff member picked us up by car at the parking lot, and we entered through the rear entrance on the 4th floor. Since our Room had a private bath, my mother felt at ease and was able to soak comfortably. Even when the water was hot, she could adjust it with cold water and enjoy several baths. The meals were on the Standard Plan, but every dish was easy to eat, delicious, and more than enough in quantity. The trainee also explained each dish carefully and kindly offered to take photos for us. We were able to relax very peacefully during our stay. Just one thing: because there was a step down at the toilet entrance, I felt it might be a little unsafe for elderly guests; it would be better if it were flat or had a ramp. This time we spent most of our time in the Room, but if we have another opportunity to stay again, we would like to enjoy the garden and the open-air bath as well.

This was my second stay. When I called in advance to ask about setting up an oxygen concentrator, the staff responded very kindly and courteously, which made me feel at ease about my visit. On the day, they thoughtfully arranged a first-floor Room for me, and I truly appreciated their attention to detail. The Room itself was spacious, and I was able to relax comfortably throughout my stay. Thanks to their warm hospitality, it was a wonderful stay. I would definitely like to stay here again.

The location was excellent, and the views of Sanshiro Island and Suruga Bay from the Room, the bath, and the lobby were amazing. There were complimentary drinks and tokoroten available in the free lobby, and the private family bath was open—everything could be used without a Reservation. The night view from the rooftop was also wonderful, and we enjoyed it like a vacation home. The staff service was outstanding as well. We would love to stay again.

The open-air bath at Shiun-no-Yu was outstanding. Breakfast is their top highlight, and the variety, selection, and taste were all perfect. I have stayed at La Vista in Hakodate, Kushiro, and Furano, and the high quality has been consistently maintained—it’s truly excellent.

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

This was our first trip with Mameko, our 8-month-old Shiba Inu. We had various concerns, but in the end it was a very satisfying stay. It started with the front desk’s kind and attentive service. It reminded us how important the atmosphere at check-in really is. We quickly made a Reservation for a private bath. Our Japanese-style Room was spacious enough, and the crate was large as well. The view from the window wasn’t great; it seems a Room on the opposite side of the hallway would have been better. Next was the outdoor dog run. It was covered with wood chips, which were gentle on our dog’s paws. However, it didn’t seem well maintained, and we didn’t see any other families using it. Then came the private bath. Dogs aren’t allowed in the bathtub for people, but there was a large tub placed in the washing area, so we could bathe together and still enjoy an Onsen-like experience. One thing to note: there was a brush provided, but it had plenty of hair from a previous dog on it—perhaps it was missed during cleaning—which was disappointing. Dinner was finally served, and both quantity and quality were more than satisfying. The tables were spaced appropriately apart, so we could relax comfortably alongside other dogs as well. The only disappointment was that my favorite salt-grilled ayu wasn’t cooked through enough. Ayu is usually edible from head to tail when properly grilled, but this one had hard bones (head and tail) that couldn’t be eaten. My wife’s portion was nearly raw; they re-grilled it for her, but even then the bones remained too hard to eat. Ayu needs to be grilled slowly over time; this felt like only the surface had been browned with a grill to save time and effort. I believe this should be improved promptly. There are two indoor dog runs as well—both were excellent spaces where we could also get along with other guests’ families. The large public bathhouse was a good size, and above all else, the sulfur Onsen was outstanding. They recommended “time bathing” (going in and out) because it’s hot; I gradually got used to it and eventually enjoyed how pleasantly the sulfur seemed to cling to my skin. After bathing there were massage chairs—three units including newer models—and having them free of charge really lived up to expectations. Breakfast the next morning also left us fully satisfied. One more small point: staff members kindly fussed over Mameko, but since they handle food service as well, I felt it might be better not to touch dogs during meal service. Overall, our 1-night/2-day stay ended on an extremely positive note. Beyond great value for money, we could truly feel everyone’s hospitality—this has become one of our family’s Accommodations we would like to visit again.”

We stayed in a 14-tatami room with the Beef Shabu-Shabu Plan. We drove there, and after check-in they kindly provided Shuttle Service to Togendai. Dinner featured beautifully marbled beef shabu-shabu, which got the whole family excited, and it was delicious. Although we couldn’t see Mt. Fuji even once due to afternoon thunderstorms on both days, we were very satisfied with the great hot spring bath and tasty meals.

It was very good. I would like to stay again.

It was my first time staying here, and it was excellent. I stayed with my dog, and the log cabin was very clean, odor-free, and comfortable. They came right away to explain how to use the BBQ, and their guidance was very thorough. The BBQ meat was delicious, and there was plenty of food—very satisfying. I would love to stay again.

This is our third stay. The Room, the bath, and the entire Facility are always clean and very comfortable. We enjoy both dinner and breakfast—they are delicious. Every year, after visiting our family grave in our hometown, we stay here. This Accommodation makes our family feel, “Alright—let’s do our best so we can come back again next year.”

We stayed in “Yamabuki 301” for a refreshing getaway as a couple. Although we arrived a little earlier than planned due to our own circumstances, the staff welcomed us warmly and graciously, which truly impressed us. What stood out most during our stay was the outstanding dining experience. The French dinner was delicate and beautifully presented—something to enjoy with all five senses—and we savored it to the fullest along with the wine pairing. Even after returning to our Room, we found ourselves talking together about the lingering impressions of the meal. The Japanese breakfast was also wonderful: rice, soup, and grilled fish were served at their best—perfectly warm and delicious—and we felt genuine hospitality in every detail. We would have loved it if items like the miso and nori tsukudani served at breakfast were available for purchase at the shop. One reason we chose this Room was its water garden, and it was truly soothing. In particular, the atmosphere of the in-room bath and its perfectly balanced water temperature were exceptional—it melted away all our everyday fatigue. The spa we enjoyed as a couple was also an excellent relaxation experience from start to finish, thanks to attentive service and skilled all-hand treatments. (It would be even better if there were options such as massage Plans focused on deep tissue or loosening tight muscles.) If there is one small point: since it was an extremely hot day when we visited, we wished the refrigerator in our Room cooled a bit more strongly. However, overall satisfaction far exceeded that minor concern—this was a truly wonderful Accommodation. Next time, we’d love to visit in another season to enjoy the changing scenery; in summer, perhaps choose a villa with a pool; and while the French cuisine goes without saying, we’d also like to try Japanese dinner during a Multiple Night Stay. We’re grateful to have found an Accommodation that makes us want to return again. Thank you very much.

I stayed here last year as well and am a returning guest. The baths are great, the meals are excellent, and while the Facility isn’t new, it feels well maintained and cared for. The staff were pleasant and attentive, and I was very satisfied. I was able to relax, but the enjoyable time flew by. I’d like to come again in a different season.

Stayed again. I use it for work and meetings with clients. As before, it’s a Hotel located in a love hotel district, but the Room is spacious and the bed is large, so you can sleep comfortably and relax. Dinner is included, but unfortunately prices have gone up and more menu items now require an additional fee, which was unexpected. The Room also has internet access, making it convenient for work, and overall it’s a comfortable stay.

I stay here for climbing Mt. Fuji. This was my third time, and it’s very convenient for getting to Mt. Fuji. The station is within walking distance, and there are plenty of restaurants nearby, which is also convenient. There is a large public bath as well, and it’s very relaxing. The building feels a bit old, but I can spend my time here comfortably and peacefully. I’d like to stay here again when I climb Mt. Fuji next time.

I always stay at this Hotel. This time, I stayed with my older sister’s family and my younger sister to celebrate my retirement. Thank you, as always, for your very kind service. The meals were also delicious.

We stayed with an infant and a young child, and had a very comfortable stay. The Room was spacious and comfortable, and every staff member was extremely kind and hospitable, so we felt at ease throughout our stay. The meals were well prepared and thoughtfully presented. Since we have children, we are careful about ingredients and additives, but we were able to enjoy everything with peace of mind right through to the final dessert. It was also convenient that the bus stop for the Komagatake Ropeway Station is right in front of the Accommodation. For families with small children, this Accommodation has it all—the spacious Room, the warm support from the staff, reassuring meals, and a convenient location—making it very easy to stay here. We would definitely like to return.

The meals, the Room, and every other space were all wonderfully comfortable and relaxing. There was a great selection of books—many older titles in a variety of bindings, as well as plenty of new ones—so for a book lover like me, it felt like heaven. We were three women traveling together, and at night we didn’t even talk—we each quietly read our own books until we fell asleep. It was the best time. Next time, I’d love to do a Multiple Night Stay and fully immerse myself in reading, so I’d be happy if prices don’t go up too much or if there’s a good-value Multiple Night Stay Plan! The food was also delicious, and the Onsen Facility was excellent: non-slip flooring in the large public bath, a stone sauna, and private Onsen baths. The staff were also very kind and welcoming with warm smiles. Thank you very much.

Thank you for your hospitality. The Room was great, the Onsen was great, and the meals were outstanding! Each dish was truly memorable. Although it was far from Ise Jingu Shrine, we were really glad we stayed two nights because we could enjoy dinner twice. Our dog also loved the delicious food. Thank you very much.

This is a small Hotel right in front of Lake Chuzenji, and we had a wonderful trip thanks to the thoughtful hospitality of all the staff. Both dinner and breakfast were beautifully presented and delicious, and we truly enjoyed them. My elderly mother was also very pleased. This is a highly recommended Hotel, and we would love to stay again if we have the opportunity.