Nationwide × Flower-Viewing AccommodationHighly rated facilities at Hotel·Ryokan - 56Page Number

The front desk staff made a great impression. The Room is old but clean, and the mini-kitchen and ample storage—making good use of its former studio layout—are very convenient. Also, the coin laundry on the first floor is inexpensive, and the gas dryers finish quickly; with plenty of machines available, it was really helpful.

Since there are no convenience stores between Bingo-Shobara Station and the Hotel, I chose the breakfast-included plan. There were several rice cookers, but they were small household-sized ones, and it didn’t feel like you could get seconds. I think it would be better to use larger rice cookers so guests can have refills.

The room was quite spacious and also had a tatami area, so I could relax and unwind. The basics were provided, but there were no take-home towels with the Hotel name on them, which I personally like to collect, so I rated it 4 stars. It would have been better if makeup remover had been available. At the breakfast venue’s coffee machine, hot coffee wasn’t available; since this had apparently been the case since the previous day, I also rated it 4 stars. The service and the bath were great.

This time, I chose this hotel aiming to see the light-up of Hirosaki Park. The surrounding area, including Hirosaki Church, City Hall, and the Tourist Center, was also illuminated, allowing for a leisurely stroll. The hotel had all the necessary facilities and included breakfast, making it feel like great value for the price. The smiles of the young Sri Lankan staff at the breakfast venue were wonderful. I hope they continue to thrive in Japan!

Overall, I am satisfied with the Facility as a place to stay, and the meals are delicious. However, when using it for work, it is inconvenient because the Wi-Fi connection is unreliable when I return to the Hotel and try to work on my PC. A wired connection works for PCs, but it is difficult to use on a smartphone. I hope this will be improved in future upgrades.

The front desk staff provided excellent service.

Thank you very much for offering such an affordable stay with breakfast included. It’s very conveniently located near the station, and there are many restaurants nearby, so finding a place to eat is easy (though many are closed on Sundays). Surrounded by nature, the setting is wonderful as well. Thank you again for your hospitality.

Although some fixtures, such as the sink, felt a bit old, everything was clean and we had no problems at all. There was an outlet by the bed, which was convenient. We’re sorry for the inconvenience caused by our late check-in, and thank you for kindly accommodating us. Since it was inexpensive, we weren’t sure what to expect, but it was a very good Hotel. Choosing this place was absolutely the right decision.

We stayed during the Obon holidays. The building is old, but it’s well maintained and very comfortable. The meals were delicious, and we tried yamame trout sashimi for the first time. The bath had dim lighting, which made it very relaxing. We also used it in the morning, and it felt wonderful surrounded by trees. We really enjoyed the evening event hosted by the staff.

The meals were delicious, and the view from the Room was excellent.

Amazing value for money! Thank you for your hospitality!

Perfect for business accommodation. Stayed during New Year's as a special occasion, but the meals were disappointing, with dishes that weren't warm. The bath was great.

I stayed here the night before a hike. I had made a Reservation with rice balls for breakfast, but at check-in they kindly changed it to an earlier Ryokan-style meal. It was relaxing and very nice. I was able to enjoy the free-flowing Onsen almost privately. Although the building is old, it was well cleaned throughout. I would love to stay again.

Thank you for providing a comfortable stay. The professionalism and excellent service of the front desk staff were truly impressive. I look forward to staying here again. Thank you!

The check-in support was very courteous and made us feel truly welcome! We made some unreasonable requests, but they handled them kindly, which we really appreciated. If we have the chance to visit again, we would definitely love to stay here again. Thank you so much!

The bath was very relaxing, and the staff were wonderful. It was a great time staying at a Ryokan that felt like the kind I used to stay at long ago. Thank you!

I am writing only about the service. At check-in, there were two staff members at the front desk and one was available. I gave my name and said I was checking in, but a male staff member told me to “wait on that sofa, as we are guiding guests in order,” so I waited. It did look busy, but even after no one was at the front desk, no one came to assist me. When I asked a passing staff member whether it was still okay to keep waiting as instructed, a female staff member apologized sincerely and guided me right away. Her manner was very polite, which made me wonder why I had been told to wait in the first place. After entering the Room, when I tried to have tea, the teacup was slightly dirty (which could be washed), but when I emptied the teapot there was leftover tea still inside. When I called about it, the same female staff member came immediately and apologized profusely. She seemed so apologetic that it almost made me feel bad for her—so I couldn’t help thinking this should have been taken care of beforehand. The female staff member who served us at dinner and breakfast was perfect. In particular at breakfast she even showed us around the VIP room we were interested in, which truly impressed us. However, at checkout: I was told that in addition to drinks from dinner there would also be charges for souvenirs. Since we had not purchased any souvenirs, I asked to see an itemized statement. They said they had apparently added another guest’s charges by mistake; after removing those items they processed payment by card. In general, an itemized statement should be shown and confirmed before payment is taken—it is not normal for this to be handled only verbally. Especially since this became a minor dispute where I had to request proof of details first, it should have been presented immediately. Moreover, after payment they handed me only the card slip. Only after I requested it did they give me something like an itemized Receipt as well; normally customers should receive not only the card slip but also an itemized statement—especially when there has been a billing error like this. Because they handled all of this so casually, it felt pointless to continue arguing and I gave up requesting issuance of a Receipt. I am reporting this because there were both excellent aspects of service and aspects that were more than simply disappointing mixed together. I hope improvements will be made.

I stayed here to reunite with a friend in Ube after a long time. The building may not be very new, but the front desk and dining staff were very kind. This time I traveled by train from Hiroshima Prefecture, so my friend handled the driving. Many Business Hotels don’t allow alcohol at breakfast these days, but this Hotel did, which made for a pleasant start to the day. I’d like to stay here again next time.

We would be happy to stay here again next time.

The kitchen and bathroom facilities were as well-equipped as those in an apartment, but it was disappointing that the balcony was not properly cleaned.