Nationwide × Accommodation With Indoor PoolHighly rated for dining at Hotel·Ryokan

As many guests have said, this is an outstanding Hotel. From the moment you step inside, you immediately understand why it is the Imperial Hotel—thanks to the serene atmosphere and the refined hospitality of the staff. Our Room was a tatami-style Room in the North Wing, at eye level with Gion’s traditional Kyoto townhouses, and enjoying Kawakami’s breakfast there was such an elegant experience that we almost forgot we were in a Hotel. I have never written a Review before, but this Hotel was so wonderful that I simply had to.

We stayed again this year for my husband’s birthday. We were able to relax in the wonderful lounge and enjoy a luxurious time while taking in the beautiful view of the Imperial Palace Outer Gardens. Even though we hadn’t mentioned it this time, they celebrated his birthday, which made us very happy. This is a favorite Hotel we want to visit again and again, thanks to their thoughtful attention to detail.

I stayed for one night on March 29. I chose March because it was just before the spiny lobster fishing ban. This time I booked a luxurious spa Plan, so it was pricey, but it was absolutely worth the cost. The cuisine, spa, Onsen, Room Facilities, and service were all top-tier. As expected from HIRAMATSU, every dish was delicious. The dish made with the spiny lobster head felt a bit heavy for me, but everything else was perfect. The spiny lobster bisque at breakfast was outstanding. The bread and butter at both dinner and breakfast were also excellent. The spa was wonderful—comparable to the Mandarin Hotel’s spa. The Onsen and Room Facilities were also superb; there is nothing to complain about. Service from the manager, head chef, staff, and spa team was flawless. I’d like to return next year during abalone season. I recommend avoiding weekends at the end of March. That’s when F1 Japanese Grand Prix qualifying and the race are held at Suzuka, so Nagoya Station gets extremely crowded and nearby roads are heavily congested. On top of that, Ise Jingu Naiku Shrine was also packed due to a yokozuna dedication sumo event—but I consider it a good experience overall.

It was two days full of surprise and inspiration. I only knew it was a museum Hotel, and to be honest, I came mainly for Briance—but it truly felt like an actual museum. Even while exploring the building, the staff kindly provided detailed explanations, which made it even more enjoyable. Every piece is one of a kind, and through the art tour program we also received in-depth commentary. I understood why so many guests return again and again, and it made me want to explore even more myself. The Room was very comfortable and easy to use, the lounge food was delicious, and even though we had dinner at Briance—the original purpose of our visit—we ended up fully enjoying the bar and lounge as well. The wonderful smiles and thoughtful hospitality from all the staff were outstanding, allowing us to spend a truly relaxing holiday. Thank you very much. Needless to say, we thoroughly enjoyed Briance as well.

This was my first stay since the COVID-19 pandemic. They upgraded our Room, and the service had improved wonderfully as well. I stay on the club floor every time, and I could feel the staff’s thoughtfulness in every detail, making my time comfortable both in the lounge and in the Room. The lounge food was delicious, and the Chinese cuisine at Hoshigaoka was also excellent. The Chinese tea in particular was outstanding—I wanted to buy some to take home, but it wasn’t available for sale, which was disappointing. I would like to stay again for next year’s vacation. Thank you very much for your hospitality.

This was my first stay in four years, and I was completely satisfied with everything—the clean Facilities and the thoughtful care from the staff. I could also clearly see your environmental initiatives, and it really felt like you are making a genuine effort. Breakfast was carefully prepared item by item, and the health-conscious dishes were delicious as well. In the evening, since my birthday is next week, my friend ordered champagne via room service, and when the staff member delivering it heard that, they brought me chocolates too. I truly appreciated the kind gesture. I would love to stay again for another special occasion.

We visited for a family trip to celebrate our daughter’s marriage. As it was formerly an art museum, we were overwhelmed by the meticulously designed building by Tadao Ando and the many artworks displayed throughout the property. The Room was extremely comfortable, and the pool we had been looking forward to was wonderful—we were able to fully enjoy this extraordinary space. We expected Western cuisine, but instead were delighted by beautifully refined Japanese dishes. The drink pairings matched to each course were perfect, and every dish moved us. The congratulatory wedding cake we had ordered was also truly delicious and became a wonderful keepsake. We sincerely appreciate the warm hospitality of all the staff. This is a superb Hotel where architecture, art, and food are all in harmony, and we would love to stay again.

Despite being reasonably priced, the Facility, Onsen, and meals were all excellent. They also offer Shuttle Service to Shin-Hakodate-Hokuto Station and Onuma-Koen Station, so we were able to enjoy our stay even without a car. The Hotel is also barrier-free, and we saw several guests using wheelchairs, making it a place that guests of all ages can enjoy.

It was my first time in a while soaking in a bath with a strong sulfur scent, and it truly felt like, “I’m at an Onsen!!!” I was very satisfied. The front desk staff and the dinner service staff were also young, efficient, and excellent.

The staff’s calm, welcoming atmosphere created a truly relaxing space, and I felt very comfortable throughout my stay. - They provided an aromatic hand towel and water on the Shuttle Service bus - They took us to the golf course restaurant in a lovely cart - When I asked the concierge in advance about sightseeing, they gave me lots of brochures and handwritten notes on the day Everyone—including the front desk and lounge staff as well as the souvenir shop team—was genuinely kind and wonderful. I was truly impressed. Everything was new and spotless, and the Room was spacious with an amazing view! The breakfast buffet was also outstanding: freshly baked brown sugar French toast, made-to-order Okinawa soba, dim sum, smoothies, plenty of fruit, and more—an incredible variety that was both luxurious and delicious. I’ve made a Reservation for December as well, and I’m really looking forward to it.

We were very satisfied to have stayed at such a wonderful Hotel. The meals and the services for children were excellent as well. Regarding the title: we used the coin laundry, and while we were rushing around because our children are still small, we realized that we had accidentally put a smartphone into the washing machine. When I panicked and called the extension, a staff member responded kindly and carefully, for which we are truly grateful. I wanted to confirm their name and thank them at check-out, but I forgot to ask. So I am writing it here instead. This is a Hotel we would like to stay at again next year. Thank you very much.

We stay here every August with my three sisters’ families. This year we were lucky with the weather and had a great time in the pool, enjoyed table tennis, and both my daughter and grandchildren were very satisfied. They also prepared a private dining room for dinner, so we could eat without worrying even when our 2-year-old grandchild was running around. Of course, the food was delicious. All of the staff were very kind, and we are especially grateful for the service at dinner. We plan to stay again next year.

This was a wonderful Hotel with great taste felt in every detail, and it made me want to take lots of photos. The Bulgari Bar was a spacious, relaxing place that made me feel like I was abroad. In the Room, they had kindly prepared fresh fruit for us, which helped soothe the fatigue of traveling. For breakfast, we had the Gymnasium Breakfast, and every item was a special menu that felt gentle on the body. The freshly pressed apple juice was also unbelievably delicious. We also enjoyed lunch at the Italian restaurant, and thanks to the staff’s warm kindness, my daughter and I had a truly pleasant time together. I would definitely recommend lunch at the Italian restaurant as well. I bought chocolates as souvenirs, and even after returning home, I continued to savor the wonderful memories of our time at Bulgari Hotel. I would love to stay again.

As a car and racing enthusiast, I love the details of this Hotel. The weather wasn’t great this time, but I was glad I could still see Mt. Fuji from my Room. I always choose the “view assigned by the Hotel,” and you can enjoy it no matter which side you get. This time again, we had dinner at Robata Oyama, and it was delicious—we were very satisfied. I also really like the breakfast.

This was our second stay, and it was truly a wonderful Hotel, just as impressive as the first time. The staff were all very kind, and we were very satisfied with the service at the pool, including bath towels and water! Our 3-year-old also really liked how clean the Room was. The candy we received when leaving was given to our child, but it turned out to be spicy—so we would have been happier if it had been a sweet candy instead.

Due to heavy rain on the day of our stay, we couldn’t enjoy the view for a while, but when we woke up in the morning the rain had stopped and the scenery was wonderful. Next time, it would be perfect if we could also enjoy the night view on a clear day. The Room layout was easy to use with a smooth flow between spaces, and we were able to relax and take our time. The staff’s thoughtful attention was excellent, and we could really feel their high level of service. We didn’t go to the restaurant and ordered room service instead, which was very delicious. Even considering the weather, we were satisfied.

This was our first stay, and thank you very much for preparing such a wonderful Room! Our family had a great time. Since we have a small child, we really appreciated the valet service on hot days, and we were truly happy when your staff helped carry our plates to the table at the breakfast buffet while I was holding my child. Also, because we could switch our breakfast vouchers to the lunch buffet at your affiliated Hotel next door, it was a big help that they didn’t go to waste even on days when we had to head out early in the morning. The value for money is excellent and the in-house Facilities are well equipped—this is a Hotel I would recommend to friends and acquaintances. Thanks to you, it was a very satisfying trip. We would love to stay again.

The Room had a great view and was spacious, making our stay very comfortable. We also appreciated being able to relax while enjoying music in the bath, shower, and vanity area. The staff were all very kind and attentive, which we truly appreciated.

The hospitality was outstanding. I make sure to stay here at least once every year. Next time, I plan to stay for two nights.

We stay here every year around this time. The calm atmosphere is unchanged, the food is delicious, and the staff are wonderful as always—we are very satisfied every time. Until now, we have visited as a couple, but this year we came as a family of four with our two children. Our children also had a very fulfilling stay and were extremely happy. We would love to return next year as a family of four.