Nationwide × Accommodation For Enjoying Walks In The Onsen TownHighly rated for customer service and hospitality at Hotel·Ryokan - 39Page Number

The Ryokan’s traditional atmosphere was wonderful, and because everything is compact and well organized, we were able to stay comfortably. Above all, the staff’s thoughtful and kind hospitality really came through, and our children liked it too. We would love to stay again if we have the chance.

There was a great selection, from treats like crab and grilled eel steak to local specialties such as ramen and dango-jiru. They also had ice cream for dessert, which was very satisfying. I used the large public bath early, so it wasn’t crowded and I could relax. There is also a private family bath, making it convenient for families with small children.

Once again, we enjoyed a wonderful trip as a parent and child. The staff were kind and helpful, the meals were delicious, and the Room was clean as always, making our stay very comfortable. Thank you very much.

Every year during the Obon holiday season, I stay here to avoid the crowds. It feels like there are more tourists each year, but it still never feels crowded, and I love being able to relax and fully enjoy nature. This year, a typhoon caused a power outage across the entire area on our first day, and the electricity went out around 7:00 PM right at dinnertime. It was inconvenient in many ways, but the meal was still lavish and delicious, and during the outage we managed with other guests using our phone lights. However, it wasn’t just that we couldn’t use electricity—there was no air conditioning, running water, or even toilets available until power was restored at 11:00 PM, which honestly made us anxious. Even so, the staff repeatedly brought us drinking water and even offered Shuttle Service by car to nearby restrooms in a small pocket park so we wouldn’t feel uneasy. Their warm support truly meant a lot to us. After the power came back on—even though it was late at night—they came to inspect the open-air bath in our Room as well. Thanks to that, we could relax with peace of mind in the Onsen and go to sleep feeling refreshed. Because they have their own private hot spring source, hot water pours into the in-room open-air bath with incredible force nonstop. I couldn’t help asking, “Is it really okay to let it run this much?!”—and they told me this is one of Tomiya’s proud features. We gratefully enjoyed the open-air bath many times and my skin felt wonderfully smooth. When you stay two nights, the menu changes as well—and everything is so luxurious you can hardly finish it all. Between the food and especially the warm hospitality from everyone on staff, we had another wonderful two-night stay. Because there aren’t many tourist attractions nearby, you can enjoy a truly luxurious trip focused on rest and refreshment without being rushed from place to place. Thank you again for such a lovely time this year. We’ll be back again next year.

This was my first stay. Women can choose from several colorful yukata, and dinner included Yamaguchi’s specialty, fugu tempura—beautifully presented, generous in portion, and excellent. The Onsen alternates between men and women, so we were able to use both baths. The Room was spacious enough for two people, allowing us to relax comfortably. The staff were also wonderfully attentive. I would like to stay again when I’m in the area. Thank you very much.

It was very calm with a wonderful atmosphere, and I had a very comfortable stay! I accidentally left something behind, and I truly appreciate your kind help. I would love to stay again.

From the moment we arrived by car, the cheerful and friendly staff welcomed us in the parking lot and guided us, and the front desk team also assisted us with great care. Both dinner and breakfast were delicious, and the Onsen was amazing! The private bath is open to all guests from 23:30 to 6:30 the next morning, so we enjoyed a morning soak in a lovely stained-glass bath. The Room was very spacious, spotless, and wonderful. It was an excellent stay.

It might be the perfect base for getting around. It’s not the best value for money, but even taking that into account, I think it deserves a high rating. Breakfast only offered Matsuyama-style sea bream rice; it would have been nice to have more options.

A truly exceptional Hotel, offering simple elegance and abundant free-flowing Onsen water sourced from Gero’s natural spring. Attentive staff and housekeeping, along with a well-organized Room. A warm and welcoming second home you’ll want to return to again and again.

We stayed here for a family trip combined with our annual visit to the graves in Niigata. The building is old, and there was an unpleasant smell outside the room, possibly due to an out-of-service restroom nearby. However, the room was clean, and the Onsen was very relaxing. The Hotel staff were very kind, and we would like to stay here again on our next visit.

The Facility was spotless, and everything—from the meals to the Onsen—was excellent. We also had the pool to ourselves, and the kids were very happy. The only small issue was that we had to put on slippers to use the sink in the Room; it would have been nicer if we could access the sink and toilet directly without changing footwear. The staff were kind and attentive during meals, making our stay very comfortable. We would love to stay again. Thank you for your hospitality.

This was my second stay. This time, I really enjoyed everything within the Hotel, including the private Onsen, karaoke, and massages. The buffet meals were also excellent, with crab and eel among the delicious options. One small thing I noticed was that it would have been even better if the buffet salad included lettuce or cucumbers, and that chopped green onions as a condiment were not available at breakfast. It’s a minor detail, but it stood out to me. I would like to stay again.

I was pleasantly surprised by how excellent the all-inclusive offering was. The dining was also very satisfying—not a typical buffet, but with options like robatayaki. The Onsen is clear and colorless, but it leaves your skin feeling silky smooth. The only disappointment was that the loungewear pants were far too large. They can be adjusted with a drawstring, but I wish there had been a bit more variety in sizes.

Because we live a vegan lifestyle, we really appreciated that the shop sold vegan noodles. The bath and the service were excellent, and we would love to stay again if we have the opportunity. Thank you very much.

My family of three stayed in Sansuikaku’s Japanese-Western Room E. Since the Accommodation is located at the foot of a mountain, there are significant elevation changes throughout the property, including the parking area. They provided a Shuttle Service between the parking area and the Accommodation. The Room was new, and both the view and the open-air bath were wonderful. I also liked that the door closes slowly on its own. I felt so happy relaxing with a cup of coffee. The private open-air bath was clean and very nice as well. Dinner at the dining venue was delicious. The beef and matcha shiruko were especially good—I ate too much. Breakfast felt light, perhaps because it was summer; I wouldn’t have minded something a bit more classic. All staff members were pleasant, but after checkout I felt slightly rushed during the Shuttle Service to the parking area (perhaps they wanted to combine rides with other guests). We did want to leave promptly as well, so I would have appreciated being asked, “We can take you right now—what would you prefer?” As an aside, after returning home I learned that my favorite celebrity had stayed here too, which made it feel even more special. Thank you very much for taking care of us!

Although it was the rainy season and we were concerned about the weather, we had good weather and enjoyed a comfortable one-night stay thanks to the excellent hospitality throughout the property. The meals were also delicious, with well-crafted creative dishes. We felt this is a Ryokan we would like to visit again in a different season.

We visited as three generations. The Facility, baths, and meals were all very satisfying, and it became a wonderful memory. Thank you to the staff member who took a photo for us as we were leaving on a busy morning. We look forward to enjoying the many autumn maple leaves. We will visit again.

This was my second stay. This time, I booked a No Meals Included plan to visit a nearby sushi restaurant. I’m not sure if it was due to the earthquake, but the Onsen was not available, so we could only use the bath in our Room or the showers in the large public bath. As a result, we received a small refund. I hope it can be repaired soon.

We stayed here for our wedding anniversary. We were interested in the traditional hearth (irori), so we chose this Accommodation. Although it is old, it is well kept, and the staff kindly recommended various sightseeing spots, which made our celebration even more special. We also really enjoyed the irori experience. We would love to visit again if we have the chance.

This is my second stay this year, and I am very satisfied with both stays. The biggest deciding factor is "having a separate bath and toilet at this price, and being able to soak in the tub." I would love to make it my regular accommodation whenever I visit Matsuyama!