Nationwide × Recommended Accommodation For Autumn Flower TripsHighly rated for customer service and hospitality at Hotel·Ryokan

It was a very comfortable Accommodation with a high level of satisfaction. In particular, the hostess and staff provided service with just the right sense of distance, which made our stay truly pleasant. My father, who turns 95 this year, was also in great spirits. We will definitely visit again.

We enjoyed a “staycation,” with lounge hopping across four lounges as the main highlight. First, we walked from Shinagawa Station to the Hotel, but IKYU’s directions said “cross Daiichi Keihan…,” so we crossed the signal right after exiting the Takanawa Exit. However, the route to the right after crossing was blocked due to construction, so we had to turn back. After exiting the Takanawa Exit, it’s best to turn right and walk along Daiichi Keihan, then turn left at the first traffic light onto Sakura-zaka. Alternatively, since it’s a continuous uphill slope, I think taking the shuttle bus would be a good option. We visited all four lounges, and as expected, Hana-Kouro’s lounge was the most relaxing; the drinks were also of higher quality and excellent. The champagne during cocktail time—and Dassai—was a real treat. We also enjoyed tasting different sake. There were some light bites during cocktail time, but it would have been even better if there had been additional hors d’oeuvres. Breakfast was delicious as well. It was our first time trying a matcha grinding experience, and we really enjoyed it. At the lounge, the staff maintained just the right level of attentiveness throughout without being intrusive, which made it very comfortable. Thank you very much for taking such great care of us. Thank you for a wonderful time!

You’ll head toward the mountains on a narrow road that might make you wonder if there’s really a Ryokan up ahead. When we finally arrived, it felt like a hidden Accommodation—so exciting! The building was spotless and well maintained, and the staff were friendly, making it truly relaxing. The Onsen had a sulfur scent, and the meals—centered around fish—were delicious down to the pickles. I couldn’t stop going back for more rice! We made our next Reservation as soon as we arrived—it was that wonderful!

We were very satisfied to have stayed at such a wonderful Hotel. The meals and the services for children were excellent as well. Regarding the title: we used the coin laundry, and while we were rushing around because our children are still small, we realized that we had accidentally put a smartphone into the washing machine. When I panicked and called the extension, a staff member responded kindly and carefully, for which we are truly grateful. I wanted to confirm their name and thank them at check-out, but I forgot to ask. So I am writing it here instead. This is a Hotel we would like to stay at again next year. Thank you very much.

We stayed here for an anniversary trip. The Room was bright and pleasant, making it a very comfortable space. From the warm welcome to our departure, all the staff provided consistently thoughtful and attentive service throughout our stay, and we were impressed from start to finish. The Onsen was wonderful as well, and we enjoyed it many times. It left both our skin and hair feeling cared for and silky smooth. The meals—and the way they were served—were outstanding, and everything tasted exceptional. The tableware was beautiful too; we couldn’t help but feel the chef’s dedication in every detail. Thanks to you, we had a truly enjoyable dining experience. We’re also deeply grateful for the lovely photos you took—they mean so much to us and will be treasured keepsakes. We sincerely appreciate being able to spend such a wonderful time here. We’ve already been talking about coming back again soon. We look forward to seeing you then.

This was our third stay, and once again we were completely satisfied. Last time we stayed in a first-floor corner Room with a private dog run, which was very comfortable in its own way, but this time we had a third-floor corner Room. There wasn’t a private dog run, but the high ceilings made the entire Room feel spacious and open, and it was truly relaxing. The first and third floors each have their own unique appeal. What left the strongest impression again this time was the food. Dinner is served in the Room, so there’s no need to leave your dog behind and move to a dining area—everyone can relax without worry. That alone is a huge plus when traveling with a dog, but beyond that, the quality of the cuisine is exceptionally high. Not only are the ingredients excellent, each one is thoughtfully prepared with an extra touch of care—you can really feel the chef’s craftsmanship in every dish. It’s not just beautiful to look at; it’s genuinely delicious. Honestly, if I ever appeared on “The Best Restaurant of My Life,” I might even nominate this place. That’s how memorable dinner here is every time. It’s also wonderful that breakfast is served in the Room as well. Without having to move around with your dog or worry about others from early morning, you can enjoy your meal at your own pace. And of course breakfast is delicious too—overall satisfaction with meals from dinner through breakfast is extremely high. The baths were outstanding as well. Our whole family used the large public bath three times during our stay. It fully delivers on what you hope for when coming all the way to Hakone—to truly enjoy an Onsen. The staff are also very experienced with guests traveling with dogs and interact naturally without making things feel overly formal, which gives great peace of mind. You may occasionally hear dogs barking inside the building, but there’s an atmosphere of mutual understanding among guests, which made it easy to relax. After three stays—and feeling “we want to come back” every single time—this has become an Accommodation that will likely be our first choice for our next trip to Hakone as well.

We stayed at Hakone Regina last year and loved it, so we chose this property. We had made a Reservation in February for our dog’s birthday, but heavy snow prevented us from coming, so this visit was our second attempt. It was a trip with my daughter, grandchild, and our dog. In Hakone we had in-room dining, but here meals are served in the restaurant. During dinner, we were able to have our dog sit in one of the carts provided by Regina, and she behaved wonderfully. She normally doesn’t ride in a cart, but she ended up loving it! The food was delicious, and since my daughter’s and grandchild’s birthdays were coming up, we ordered a tart cake. We were able to celebrate their birthdays as well, which became a truly wonderful memory. We also received photos. We could relax comfortably in the Room, and since there is an Onsen bath in the Room as well, we enjoyed that at a leisurely pace. The dog run also felt almost private—maybe there weren’t many other dogs—so we had a great time. The wood chips are gentle on their paws. On the way home, there was a pool set up so we let our dog swim, and she was thrilled! The life jackets and blower were very helpful. She dried quickly with minimal stress. Compared with Hakone last year, some of the staff service felt a bit cold this time. Maybe it was because there were more guests or because dining is in the restaurant rather than in-room? It would have been nicer if they had spoken to the dogs a little more. Also at Hakone before, the mattress was very comfortable and helped relieve fatigue; later I contacted them and bought the same brand mattress (Serta). This time it seemed like a different mattress brand/model than before, which was slightly disappointing. Next time I’d like to stay at another Regina property again. Thank you for all your help!

First of all, the cleanliness of the Hotel’s Rooms and other Facilities was very, very good. I stayed for three nights and treated myself by taking an Obon holiday at this Hotel. It was an Obon holiday filled with gratitude for the food and all the staff. The Onsen was also wonderful, and I felt genuine care in every detail, including the free ice pops after bathing. Thank you for such a wonderful trip with my dog. I will come again, and I look forward to staying with you then as well.

First, we would like to express our gratitude for the warm hospitality of the Accommodation. Thank you for your thoughtful care in even the smallest details. This was our first trip to Okayama Prefecture, and thanks to all the staff, we were able to enjoy a comfortable Onsen getaway. We now have one more Ryokan we would love to visit again. Thank you very much.

This was our fourth stay. We usually come with our kids for about three nights, and there’s never a shortage of daytime activities—pool time, crafts, fishing, table tennis, and ceramic painting. This time we also went hiking and visited the herb garden. After working up a sweat, we could soak in the Onsen anytime, and it was wonderful that the lounge was almost always available to use. We visit during summer vacation and at year-end. Since we don’t have a family home to return to, this place feels like one for us. We’ll definitely be back again—thank you in advance.

I visited with friends in March, and this time I came with my son’s family. The food is simply delicious, and even my five-year-old grandchild can have fun at the amusement park and inside the Hotel. Beer was available after bathing and during meals as well, which made my daughter-in-law very happy. The meals were excellent—both grilled Hamana Lake eel (kabayaki) and white-grilled eel (shirayaki) were so good that I ate far too much. I usually don’t eat seafood bowls elsewhere (because they’re not tasty), but for some reason I end up having them here. And the staff who prepare the food are very kind. Next time, I’d like to bring my daughter’s family too. The desserts made with local ingredients and the small dishes are also delicious. I don’t think there is any other Hotel buffet as good as this. The only problem is that I eat too much and gain weight. Even breakfast has great variety, and even the scrambled eggs taste wonderful. The shirasu and eel onigiri-style rice balls were very satisfying too. With four adults and one small child, it’s hard to deny that the room feels a bit small. But since a larger room would have doubled the price, we ended up trying to save money. Well, we only sleep there anyway. This may be a bit rambling, but considering the price, all I can say is thank you very much. If possible, I think a dry sauna would be better than the current one in the bath area.

We visited just before the summer holiday season, and since there were fewer guests, they kindly upgraded our Room, which made our stay even more enjoyable. We had a Room with an open-air bath, so we could soak in the Onsen many times and felt truly refreshed. Both dinner and breakfast were delicious, and we were very satisfied. The large garden was in hydrangea and rose season, so we enjoyed strolling through the beautiful grounds. It was an early summer vacation for us—thank you very much!

We visited with my son’s family. Traveling with our 8-month-old baby, we had some concerns, but even though we made Reservations for two Rooms on different dates, the staff kindly arranged for us to dine together and showed thoughtful care in many situations, which made our stay truly enjoyable. Thank you very much—it became a wonderful memory. My son’s family also said they would like to come again, and we hope to visit again as well.

We stayed here to celebrate my mother’s birthday. As I was traveling with my elderly mother, I hesitated until the very last minute about whether it was wise to go far. But because she loves Onsen so much, I decided to make the trip in hopes of making her happy. Even though it was a last-minute Reservation, when I told you it was for my mother’s birthday, you responded quickly and courteously. Your warm message—“All of our staff will do our very best to make it a memorable day”—truly meant a lot to me. We were also looking forward to enjoying the baths at Dogo Onsen and the meals, and above all, seeing how happy my mother would be on the day. After we arrived at the Accommodation, everything exceeded our expectations: delicious food, soothing baths, and most of all the wonderful hospitality from your staff. The birthday surprise for my mother was a huge success!!! She was so happy she even cried. The property was spotless and beautifully maintained. The expansive garden filled with lush greenery was especially breathtaking! Thank you so much for giving our family such an unforgettable and special time. We will definitely return.

I’ve stayed at several pet-friendly hotels before, but this one was the best. The in-room dining was especially comfortable because the main Room and dining area are separated, so we didn’t have to rush to tidy up, and food odors didn’t linger in the Room. Since it comes with a private garden, our dogs were happy to go outside. The pet amenities were so well stocked that we never felt inconvenienced. The open-air Onsen bath in the Room had excellent water quality, and our dog and family took turns enjoying it many times. Dinner was delicious across the board—so lavish that light eaters might not be able to finish it all. For drinks at dinner, we were told we needed to go back and forth to the second-floor lounge, which was a bit inconvenient during the meal, but it’s all-you-can-drink. Draft beer was included too, which was fantastic. Thank you very much!

This is my second stay. The Facilities are just right—everything I need—so it’s perfect for taking care of my errands and then relaxing. Breakfast was delicious, with Sendai specialties such as sasa-kamaboko, tofu, and vegetables. I’d love to stay here again the next time I visit Sendai.

From the pre-check-in lounge and light snacks to the Room, playroom, karaoke room, and large public bath, everything was clean, comfortable, and plenty of fun. Dinner was long-awaited, and we enjoyed more crab than we ever have before; the fresh seafood and beef steak were also very satisfying. Breakfast was just as excellent—especially the delicious burgers. Our whole family had a wonderful stay. Thank you very much.

The Onsen temperature was just right, and the Room was clean and well maintained, so we had a very comfortable stay. The view from the Room was also great. The meals were delicious, and thank you to the staff member who looked after us for being so kind to our children. We would like to stay again when we visit Awaji Island. Next time, we’d love to come in a different season.

The Facility and service were excellent, and it’s a place where I’d like to stay one more night or visit again. This is a recommended Accommodation. Unfortunately, there were two issues: 1. The shower in Room 106 had almost no water pressure, so I couldn’t wash my hair. I went somewhere else in the middle of the night to wash my hair. I would like enough water pressure in the Room shower to be able to wash my hair. 2. There was no lobby with staff on site at the Accommodation; if anything happened, I was told to scan a QR code and talk via smartphone. However, I could not access the system from my phone no matter how many times I tried. Even though I went there to relax, I had to struggle for a long time with setting up a smartphone system that didn’t work. Please place a telephone in the Room.

Just before boarding the return Shinkansen from Kyoto Station, service was suspended due to an accident at Hamamatsu Station. With no indication of when operations would resume, I waited inside the station for over an hour, but eventually gave up and decided to stay one more night in Kyoto. This was my first time staying at this Hotel, and I chose it because it has a large public bath. Being able to stay here truly helped me out. The bath was spacious and clean, and I was able to relax my tired body at ease.