Nationwide × Accommodation With Radium OnsenHighly rated for customer service and hospitality at Hotel·Ryokan

Unfortunately, it was pouring rain on the day of our stay, but we were happy that you welcomed us with umbrellas upon arrival. We thought the ocean view from the Room must be beautiful on a clear day. There were several types of Onsen, and we enjoyed them privately, which was great. The meals were also delicious, and we would love to visit again in a different season. We came with high expectations, and this Accommodation exceeded them even more than we imagined. We’ll be back!

Although it is a traditional Onsen Ryokan, it was thoroughly cleaned and felt very fresh and spotless, so we had a comfortable stay throughout. The meals were also delicious for both breakfast and dinner. A male staff member in the dining area was very kind and gave us detailed information about the sightseeing spot we planned to visit the next day, including how to get there, walking time, and parking. We would love to stay again!!

The front desk staff were wonderful! Even though we checked in after midnight, they kindly accommodated us. We stayed here the night before heading to Kusatsu Onsen. This time, our family used the Special Room. As soon as we entered the Room, it was incredibly spacious!!! The bathroom in particular was huge and amazing!! There were plenty of amenities, which was really helpful—and when we opened the refrigerator, there were complimentary drinks!! There were also cup udon noodles on the table for each of us!! The service was excellent and we were very satisfied! For this price, the Room size and service are more than enough. A truly satisfying Hotel!! We would love to stay again.

This was my first stay. With only three groups per day, it’s a private pet-friendly Accommodation with a gentle, welcoming atmosphere. The cuisine was excellent, as you’d expect from a Ryokan—especially the sesame tofu and soba. Meals were served in a private dining room. Our dog happily ate the dog pizza. We stayed in the “Kuu-chan” tatami Room on the first floor, which felt a bit too spacious, but it was comfortable with no odors. The bath was a private reservable bath assigned to each Room. Since we visited in August, it was too hot outside to do much. We heard bears may appear around places like Enakyo Gorge. One downside was that a belly band (manner belt) is required inside the Room.

Although we arrived in rainy weather, we were warmly welcomed by many staff members, making for a wonderful start that almost felt more than we deserved. The building, designated as a Tangible Cultural Property, has a rich sense of history, yet it is meticulously maintained throughout, allowing us to relax in complete comfort. In addition to the pleasantly warm and soothing Onsen, the cuisine was truly outstanding. On departure, they even took a complimentary commemorative photo and later sent it to our home—such a thoughtful gesture that made this an unforgettable memory. Everything was exceptional, including the hospitality, and this is an Accommodation we would love to stay at again. Thank you very much.

It was a new, clean Hotel. Breakfast was also good, with the tables well arranged! The staff at check-in—both men and women—were unpleasant! There were plenty of power outlets, which was helpful! I couldn’t connect to the free Wi‑Fi no matter what!

We stayed with my mother to celebrate her 88th birthday, along with my wife and me. We had requested slightly smaller portions, and the meal was still more than satisfying—we were able to relax and enjoy it at a leisurely pace. As a surprise, the staff gave us a heartwarming celebration for her 88th birthday, and I’m truly grateful that I was able to show my appreciation as a child in such a meaningful way. Thank you very much for your thoughtful care for my mother, who has difficulty walking, especially during the transfers to and from the station and to our detached room. Lastly, when you said “Please come again,” I could accept those words sincerely. Thank you very much.

We stayed here to see the crystal-clear “Lake Biwa Blue,” and this hotel exceeded our expectations!! From the courteous service by the male front desk staff to the moment we entered our lake-view room—we were truly moved. The view spreading out before us made us gasp in delight. The room was spotless, and the bed-making was truly five-star quality. With amenities like a massage chair, we could relax comfortably just staying in the room. Dinner featured a wonderful selection of dishes that were clearly not pre-made—each one reflecting the chef’s refined sense of aesthetics. We also enjoyed the seasonal tableware at a leisurely pace. After dinner, we took a walk along Lake Biwa, soothed our tiredness in the private family bath, and went to bed early. The next morning, we watched migratory birds flying over Lake Biwa and admired a beautiful sunrise, starting the day feeling refreshed. This is a hotel we would definitely love to visit again!! (Thank you very much for your thoughtful consideration during our stay despite our circumstances.)

This was my second stay, and the staff provided courteous service. The shuttle service to the station was convenient, the welcome coffee was delicious, the Onsen allowed for a relaxing experience, and the dining area served excellent food. I would love to stay here again when visiting Fuji City.

The Room was clean, the breakfast was delicious, and the large public bath was great. However, since there was only one elevator, it got very crowded during peak check-in and check-out times, and we sometimes had to wait quite a while, which was a bit inconvenient. Also, the hallway was hot—I wish there had been air conditioning in the corridors as well. Still, considering the value for money, it’s an excellent Hotel! I’d love to stay here again when I visit Imabari.

To get straight to the point, this became an absolute favorite! I used to think staying overnight in Arima Onsen was expensive (especially with meals), so my usual style was to stay at a Hotel in Kobe, then stop by Arima Onsen the next day—soak at Kin no Yu or Gin no Yu and enjoy street food. This time I found this Hotel, and since it’s a No Meals Included Plan but still comes with tickets for the public baths, I was excited that I could finally fully enjoy Arima Onsen!! I arrived in the early afternoon and they kindly let me park my car at the Hotel. From the very beginning, all of the staff were incredibly kind and welcomed me so warmly! The location is easy to find since it’s just up from the shopping street, and Taiko no Yu is also right nearby. I walked from the Hotel and enjoyed street food starting from below all the way up to shops higher up, but it never felt far coming back. Also, while it may be an older property, everything is kept very clean, so it didn’t bother me at all—I was completely comfortable. I went to Kin no Yu, Gin no Yu, and Taiko-no-Yu Donokan as well, but personally I liked this Hotel’s bath the best! It wasn’t crowded and I could relax in a spacious setting. The foot acupressure bath felt amazing—I enjoyed it morning and night like a kid again! You do one loop through both cold water and hot water areas, and the stones underfoot give just the right amount of stimulation. Since I happened to be alone at that time, I went around several times! The hot water itself was also fantastic! The post-bath drink bar was another nice touch. And even the sweets with tea in my Room were something I already loved from Arima Onsen—so for the first time in a while I bought some at the shop to take home! Staying at this Hotel let me enjoy Arima Onsen to its fullest—it was refreshing and wonderful. Thank you as well for your pleasant service—I'll definitely come again!

Although we visited during poor weather due to a typhoon, we had a highly satisfying stay—not only with the Facility, but also with the Onsen and the cuisine. In recent times, as service styles have been changing across many Accommodations, we felt that this Accommodation is also committed to staff development through the attentive service we received. Hygiene was exceptionally well maintained, and even someone as particular as I am could stay with peace of mind. When we visit Arima Onsen again, we will definitely choose this Accommodation.

As we did last year, we stayed again this year for our cousins’ trip. Unfortunately, the weather was bad last year, but this year it was sunny, so we decided to definitely use Choraku’s pool. At check-in, we enjoyed delicious tea and sweets in the lounge, then rested a bit in our Room before heading to Choraku. We went into the pool (there were lots of children, but we still enjoyed it), and then used Choraku’s open-air bath. After returning, it was time for dinner. The meal was delicious again this time. The main dish at dinner was venison, which had no gamey smell and tasted great. There were also various drinks that paired well with the food, and this time we ordered the wine pairing. The price was very reasonable. After dinner we took a short break, then went back to Choraku to enjoy a mini concert. After returning, we had a nightcap in the lounge, took another bath, and went to bed. In the morning we woke up slowly, took another bath, and then had breakfast. This time we could choose between Japanese-style or Western-style breakfast; since the bread served here is incredibly good, we chose Western-style and asked for all types of bread so the three of us could share a little of each. We had tea in the lounge again, returned to our Room to pack up our belongings—and then it was already time to check out. The staff were pleasant, the Room was clean and comfortable—an easy Hotel to relax in—and since you can also enjoy Choraku’s Facilities and events as well, there’s plenty to do. We had another wonderful stay this time too. We’re planning our cousins’ trip here again next year as well—thank you in advance.

I stayed at Route Inn for the first time. Even though it was a bit late at night, the staff provided pleasant service. The Room and service were excellent! It's not as far from the station as expected, so it's also recommended for those not using a car.

I ended up traveling on short notice during Silver Week and booked in a hurry, but it’s reassuring when the service is consistently reliable anywhere. I gave 3 stars because I was injured for an unrelated reason and didn’t use the bath (I only rinsed off with the shower).

Spotlessly clean. The service was excellent, and we truly appreciated it. Thank you very much for upgrading us to a larger Room. We were able to relax and rest well!

Thank you very much for everything. This is a wonderful Accommodation where you can enjoy both the gold and silver Onsen. Not only are the baths spacious, they are also kept extremely clean, making for a truly relaxing and rejuvenating time. The Shuttle Service staff, as well as all team members, were excellent, and the in-Room dining was delicious—there is nothing to complain about. When we visit Arima Onsen again, we will stay here. Thank you for your outstanding hospitality.

Although the sky was unfortunately overcast, it was the perfect season to comfortably soak in the lukewarm natural spring water, and it felt wonderful! The meals are delicious and full of healthy options, and combined with the Onsen benefits, I feel better every time I stay. Perhaps because I kept coming back, my frozen shoulder has completely healed! The summer à la carte fried rock oysters were especially delicious—I’d love to have them again next year! This was my first Saturday stay, and I enjoyed listening to a jazz piano performance. It matched beautifully with the mysterious flicker of the bamboo lights in the garden and was incredibly soothing. There were familiar tunes and summer songs, and in the second half they even took requests, so there was a great variety of music and it was truly enjoyable. Ending with “Cradle Song” was also a stylish touch. I’m looking forward to visiting again in autumn.

I used this Accommodation when returning home so as not to burden my elderly parents. Even during the summer vacation period, we were able to stay in 4 Rooms for 4 people for just over JPY 30,000 (Point Discount). Despite the bargain price, my Room was properly cleaned and I had a comfortable stay. There was a solid desk and a couch with just the right height and firmness, plus an outlet and USB power right next to them, making it easy to eat a light meal or get some work done. However, my daughter’s Room had a sweaty smell coming from the air conditioner, so she turned it off and slept while enduring the heat. I was too busy to go check the situation. It also seemed that sports teams were staying there as well, and we could hear voices talking in the hallway. I found it pleasant, but it seemed tough for my daughter. It looks like their Room was next door… The large public bath on the first floor was clean, and my daughter used it twice—at night and in the morning. I was too tired to go. Breakfast was also very satisfying overall, and the serving area was generally kept clean. We took seats by the window at the back, but crumbs and spilled food were left on the rearmost seat area; since there were no cleaning cloths available, my daughter and husband moved to another table. I didn’t notice because I sat closer to the front. For that reason, I reduced one star in my category ratings. Next time I plan to apply for parking earlier as well, and would like to stay here again.

Planned this trip at short notice. As always, the large bath and the simple Room with all the essentials provide a reassuring sense of comfort.