Nationwide × Accommodation With WhiskyHighly rated Hotel·Ryokan

As many guests have said, this is an outstanding Hotel. From the moment you step inside, you immediately understand why it is the Imperial Hotel—thanks to the serene atmosphere and the refined hospitality of the staff. Our Room was a tatami-style Room in the North Wing, at eye level with Gion’s traditional Kyoto townhouses, and enjoying Kawakami’s breakfast there was such an elegant experience that we almost forgot we were in a Hotel. I have never written a Review before, but this Hotel was so wonderful that I simply had to.

Once again, I was very satisfied with everything—the cuisine, the hospitality, and the Facility—and was able to relax. Last time, I mentioned that the meat dish at dinner was a bit fatty and that I would appreciate a leaner option, and you kindly changed it to filet. Also, last time at breakfast, the delicious dried horse mackerel was served near the end of the meal, which was a little disappointing; however, this time there was no such issue and I was extremely satisfied. The soba served as a late-night snack during bar time was also delicious. The only disappointment this time was the bad weather—everything else was perfect. (As always, I ended up drinking too much.) I would love to visit again to relax. Thank you very much.

Staying at the Tokyo Station Hotel had been a long-held dream, and it was even more wonderful than I imagined. From our Dome-side room, we could watch the flow of passengers coming and going through the ticket gates, and enjoy unique features of Tokyo Station such as the original brick walls preserved since its construction. Despite its rich history, not only the guest room but also the corridors and shared areas were impeccably cleaned—beautiful, spotless, and truly impressive. The staff’s service was also outstanding, allowing us to enjoy a flawless stay. The bathroom was spacious and relaxing, and breakfast was delicious as well. We stayed to celebrate our 35th wedding anniversary, and we were deeply touched by the warm hospitality—preparing a commemorative gift for us and taking photos to present as a keepsake. Thank you for giving us such wonderful memories.

I stayed here as a birthday gift for my sister. We were amazed the moment we entered the Room—not only did you prepare a Room with a view of the five-story pagoda, but you also gifted us sparkling wine to celebrate. My sister was absolutely thrilled. In the lounge, we enjoyed a wide variety of drinks and alcohol, along with visually stunning sweets and carefully crafted dishes. At night, we dined at the rooftop bar while taking in Kyoto’s night views. For breakfast, I chose a conger eel hot pot—something rare for a Hotel breakfast—and truly savored Kyoto’s summer flavors. We were also able to visit Kiyomizu-dera early in the morning when it was quiet and uncrowded, which made us very happy. It seems it became a wonderful memory for my sister as well. Thank you very much for taking so many photos for us.

The meals were beautifully presented, and everything tasted truly delicious. They were a delight to look at as well, and you could feel the care put into each dish. The Room was also thoroughly cleaned, and we were able to spend our time comfortably. The staff kindly answered our questions, which helped us learn about the origins of Kaminoyama Onsen and plan our sightseeing. My spouse loved it too and said we would like to stay again for the meals. We had a relaxing, comfortable stay and it was a wonderful time.

Once again, we had a wonderful time and were able to relax. We enjoyed the beautiful night view from the Aqua Lounge, and lunch at Rendez-Vous was also delicious. As always, all of the staff were very kind and friendly, and every time my mother and I say, “That’s the Imperial Hotel.” Ever since we held our wedding here 35 years ago, it has been our favorite Hotel. We will visit again.

I stayed here last year and had such a wonderful experience that I decided to return again this time. Once again, my expectations were fully met. I was satisfied with everything—the Room, the meals, and the service—and was able to enjoy a truly relaxing stay. I had dinner at the counter seats, and it was an especially luxurious moment to enjoy the meal while watching a beautiful sunset. The chef’s personality was also wonderful, and I had a great time chatting about various topics throughout the evening. Last time, there were sushi refills during dinner, so I assumed it would be the same concept this time as well. However, this time the menu was thoughtfully arranged in a different way. While there were no sushi refills, sushi was served several times between courses, which made for an enjoyable experience with a different style from last time. Every dish was delicious and highly satisfying. Overall, I felt comfortable throughout my stay and am very pleased. If I have another opportunity, I would love to stay here again. Thank you very much.

This time, I stayed in a Heritage balcony Room. I wondered if it might be too hot this season, but the evening breeze was pleasant, and I was able to relax with drinks from room service. For dinner, I dined at Toh-Ka-Lin, and the next morning I had breakfast at Nouvelle Epoque. Everything—from delicious dining to the gym, spa, and pool—was available within the Hotel, so I could truly unwind and enjoy a genuinely luxurious stay. The entire property was clean and quiet throughout, and the staff’s hospitality struck the perfect balance: not too close or too distant, yet always attentive with thoughtful care. An unexpected issue came up during my stay, but even then the Hotel team responded with kindness and meticulous consideration. It reminded me once again of how exceptional Japanese Hotels are—especially Okura. I would love to visit again.

This is a highly recommended glamping Accommodation. Many of the staff are young, and everyone provides outstanding hospitality. They also replied quickly to questions we sent by message before our stay, which made us feel reassured from the start. We visited in mid-July, and since the weather wasn’t great, the temperature didn’t get too high and we stayed comfortable. (On sunny, hot days, it may get a bit warm inside the tent. There is air conditioning, but it’s not very powerful.) Basically, everything you need is provided. (Coleman BBQ grill, charcoal, fire starters, tongs, fan, etc.) This time we stayed on a Plan that included dinner with late check-in. The meal came with beef, chicken, pork, and even game meat—honestly more than enough for a family of four with a teenage boy who eats a lot. Since we had a Multiple Night Stay (2 nights), they were flexible in helping us store what we couldn’t finish and even switching the next day’s meat to seafood as needed, which was wonderful. Both my spouse and I enjoy alcohol, so we really enjoyed the all-you-can-drink option. The selection was so good it almost felt unfair for an unlimited plan—and we were able to fully savor drinks unique to Hokkaido as well. They also had soft drinks like Hokkaido apple juice and milk (and it was delicious), which our teenage son definitely appreciated. There’s also a toaster so you can warm up bread you buy yourself, and coffee is available both hot and iced—truly attentive service throughout. You do need to leave the tent to use the bath and toilets, but neither felt crowded at all; everyone seemed considerate and kept things clean. It can feel slightly scary if you need to go to the toilet in the middle of the night (haha), but there are lights everywhere so it still feels safe. There is also a private sauna available for an additional fee; being able to relax there as a family of four may have been our best memory from this trip. Spending quiet time together while listening to the river was truly blissful. This is an Accommodation I’d love to stay at again if I have another chance—thank you very much!

I visited on the 17th and 18th of last week for a refresh vacation. When I arrived, there were so many people along the Narai-juku street that it was difficult to make my way in. The garden outside my Room was spacious and could be enjoyed from the floor-to-ceiling window, creating a calm atmosphere where time seemed to slow down. I was able to spend some quiet, relaxing moments. Both the food and drinks were absolutely delicious! I was also very satisfied with the dinner pairing—the selections matched perfectly. Personally, one dish featuring locally grown vegetables and the gin and tonic served as part of the pairing were especially memorable! The staff at BYAKU Narai were easy to talk to, and I really enjoyed our conversations—it became a wonderful memory. This time I missed out on trying the whisky, so next time I’d like to make sure I don’t forget. I also forgot to buy a bottle for home (haha).

Although it’s a bit far from Shimoda Station, they offer not only a Shuttle Service from the station but also a Shuttle Service to Sotoura Beach. If you plan to relax nearby, you won’t feel inconvenienced at all even without renting a car. There is a complimentary drink bar inside the property, and it was great that we could even enjoy beer and highballs. The pool is also available, and all the staff were very kind and helpful. What stood out most was the excellent service for children. They handed out “Rock-Paper-Scissors Rally Cards,” and if kids won three times against staff members, they received fireworks. At night, we used them to have fun on the beach, and our child was absolutely delighted. Just as the Reviews we checked in advance said, this really is a wonderful Hotel. If we have another chance to visit Shimoda, we would definitely stay here again.

This was my third visit. On my previous two stays, I enjoyed sweeping views from the room of Matsushima’s vivid blue sea under a crystal-clear sky. This time, however, it rained throughout my 2-night, 3-day stay, and the sea was veiled in white mist; seeing the forecast the day before left me feeling down. Still, while the view outside the window didn’t meet my hopes, I was able to truly savor my time inside the Hotel instead. Sinking into the slightly hot, silky Onsen, I could feel everyday fatigue quietly melt away to the gentle sound of rain. Above all, the staff’s thoughtful and warm hospitality turned a rainy stay into something genuinely comforting. Please accept my heartfelt thanks. Meals are served buffet-style with live cooking finished right in front of you by the chef. Amidst the sizzling sounds and enticing aromas, it was a special luxury to enjoy each dish at its freshest and most delicious. Thanks to the all-inclusive plan, I could pair wine, beer, shochu, highballs, and sake with each course without worrying about extra charges—an absolutely blissful experience. Regardless of the weather, this Hotel’s high-quality Onsen and dining—along with its staff’s sincere dedication to guests—ensure a deeply satisfying stay. I can wholeheartedly recommend it. I’m already looking forward to returning and seeing what kind of Matsushima awaits next time.

We stayed on Friday and Saturday, and we could see fireworks right from our Room, which really excited the kids. The Room was spacious, well cleaned, and spotless. The Hotel staff’s hospitality was excellent, and we definitely want to stay again the next time we visit Okinawa. The pool isn’t large, but it was clean, with an ocean view—perfect.

The first Hotel in Japan to join Small Luxury Hotels of the World (SLH). The highest level of comfort! They promptly accommodated a sudden Room change and provided wonderfully courteous service. Thank you very much. The same attendant as last time assisted us again, and everyone was delighted with the consistently excellent service. The Hotel’s atmosphere and the staff are always polite and kind—truly outstanding! We will definitely stay again.

It was a truly wonderful Onsen. I enjoyed soaking many times, including the private Onsen. Even my painful neuralgia completely subsided, and I forgot about it. I also drank a bit too much delicious sake, so I think I’ll take a break from alcohol for a while. It was two blissful days. This is an Accommodation I would definitely love to visit again.

Thank you for coming to Tokyo. An Accommodation that genuinely makes you feel that way. Here, I found “Fufu’s true commitment.” As for the dining, I’ll spare the details—but every single dish was so exceptional it stayed with me, to the point that it made me want to return just for the food. And then there’s the Onsen you can enjoy in your Room. Onsen water brought from Atami can be savored right in the heart of Tokyo, with absolutely no compromise. A truly luxurious time. The service was also flawless. The sense of distance, attentiveness, and every gesture—everything felt comfortable. The space, the Onsen, the food, and the people. This was an Accommodation where I could feel “Fufu’s true commitment” in all of it.

I had a very comfortable stay. Once again, I was delighted by the warmth of all the staff. Everyone is attentive and hardworking, and your hospitality truly comes through—creating a relaxing atmosphere. Last time I was too full to try the late-night tantanmen, so this time I moved dinner earlier and adjusted my timing by singing karaoke right up until then. The tantanmen was the perfect portion and delicious. I will definitely visit again. Thank you very much for your kind care.

Thank you very much for your hospitality the other day; we had a very comfortable stay. Thank you for preparing a congratulatory card in the Room to celebrate my child’s acceptance. It was an unexpected surprise, and they were truly delighted and still have it proudly displayed. With sincere appreciation for your thoughtful kindness, we are considering visiting again at the end of the fiscal year. We look forward to staying with you again.

After arriving, we relaxed in the lounge with drinks and snacks. For dogs, amazake and ice cream are provided. The meals were delicious, and the sashimi was especially fresh. Drinks are all-you-can-drink, so you can enjoy plenty. The Room was clean and very nice, but the air conditioner airflow blew directly toward our faces, so we adjusted our position to make it more comfortable. We were able to spend a very relaxing holiday.

The large public bath opened at 5:00 a.m., so I was able to enjoy it comfortably on my own. The entire property was very clean. Having to tap the room key to access each floor made me feel safe.