Nationwide × Accommodation With Escape Room GamesHighly rated for customer service and hospitality at Hotel·Ryokan

I made a Reservation feeling a bit uneasy because only Rooms without a bath and toilet were available, but the shared toilets were so bright and clean that I wanted to use them again and again. The Room was also very clean—the tatami mats and walls were spotless—and with a floor chair, I could relax comfortably and had a pleasant stay. Have you renovated recently? Also, the mineral water I received at check-in came in the perfect-sized bottle, and the packaging was stylish, so I took it home and have been washing and reusing it (haha). It became a wonderful memory.

We stayed as a couple to celebrate our 30th wedding anniversary. For us, the Imperial Hotel is a special place that has watched over the important milestones of our lives—we held our wedding reception here 30 years ago. This time we stayed in the Tower building, and the view from our Room was truly wonderful. Simply spending time gazing out at Tokyo felt incredibly luxurious. What made us happiest most of all was that our Room had been thoughtfully upgraded without any fuss. We were genuinely touched by this kind consideration, and it reminded us of the Imperial Hotel’s signature warmth. We also visited the Old Imperial Bar in the evening, which was absolutely lovely. Enjoying drinks in such a historic setting made us feel as though we were savoring the very time and tradition the Imperial Hotel has cherished over the years. In the morning, we had breakfast at Les Saisons. Not only was each dish beautifully prepared with great care, but having breakfast in such a calm atmosphere felt exceptional—like a quiet, happy moment to look back on these past 30 years together. During our stay, we were also able to see the nostalgic banquet hall where we held our reception 30 years ago. To return to this same Hotel after three decades—standing there again and saying to each other, “A lot happened, but we were happy”—was more than enough to fill our hearts. Even after 30 long years, the Imperial Hotel remains unchanged in its presence and once again watched over another milestone in our lives. We were deeply moved not only by the wonderful service and cuisine, but also by its accumulated history and heartfelt hospitality that truly values people. We are so glad we chose to stay here on such a special anniversary. We hope to return again for future milestones in life. Thank you for a truly wonderful time.

I’ve been staying here whenever I visit Osaka since this year, and this was my fifth time. I go to Hankyu Umeda every day and don’t really leave the Umeda area, so it’s very convenient to get around on foot. This time I also found the underground passage at Hankyu Sanbangai, which made it even easier. No matter how many times I come, it always feels comfortable. The bell staff and front desk provide that classic style of service, and I feel good from the moment I check in. The price isn’t high, yet the service feels top-class—attentive with just the right sense of distance. Every time, the chandelier and lilies at the front desk are beautiful. The Room has large, clean windows, so the view is lovely both morning and night—it’s very pleasant and easy to relax. I’ve written this many times before, but above all, the Room is spotless. The housekeeping staff were also polite and cleaned thoroughly every day. The towels are great too—not too stiff and not overly large. It’s a Hotel with thoughtful attention to detail. Even taxi drivers have told me it’s a good Hotel. I’m already looking forward to my next visit!

I got a little lost from the station, but the front desk staff gave me clear and polite directions, so I think I’ll be able to get there without getting lost next time. It’s almost directly connected via the Tokyo Station underground mall, which makes it very convenient. It was also great that there are plenty of convenience stores and restaurants around the Hotel. There was construction nearby, but there was no noise at all and it didn’t bother me. The complimentary drinks and amenities were of a very high standard, with an excellent selection that women in particular will appreciate. The Room was compact yet spacious, clean, quiet, and very comfortable. I stayed for only one night this time, but it was a good Hotel that I’d like to use again when booking Accommodation around Tokyo Station. Thank you very much.

With only a small number of Rooms, we were able to enjoy the Facility without much contact with other guests. As for the baths, we were able to take our time and enjoy all of them—the private open-air bath, the in-room open-air bath, and the in-room indoor bath. We’d also like to try the stone sauna next time. There were hours when we could use the lounge for beer, alcohol, coffee, and more. Although we couldn’t make it for cocktail time, we still made good use of it. It would be even better if the lounge stayed open a little later. Every dish had a gentle flavor and there was an impressive variety; everything was delicious and beautifully presented, so we enjoyed it with our eyes as well. Being able to choose three desserts ourselves was also great. Because we could dine at a relaxed pace, the portions felt just right and everything was very tasty. The Room was so clean that it didn’t feel like 15 years had passed at all, and we stayed very comfortably. If I had to mention one thing, it would be that the wash area was a bit small. We also appreciated the thoughtful touches, such as having separate towels prepared for the open-air bath and the indoor bath. We would definitely like to stay again. Thank you very much.

When I came to Hokkaido, I was looking forward to great food, but the Hotel’s breakfast alone was high-quality enough to fully enjoy Hokkaido.

I stayed here on the 1st and 3rd nights of a 3-night, 4-day trip. I’ve stayed many times, and it’s always very comfortable. This time I was traveling during a typhoon, but because the hotel is adjacent to Tokyo Station, I was able to enjoy various places without getting wet in the rain, which was a huge help. The Room is always clean, and the breakfast is delicious. The staff were very kind and treated my children warmly as well. I will definitely stay again.

We were welcomed with the staff’s bright smiles at check-in. The Room was spacious and clean. As always, no matter where we met them, the staff greeted us with a smile, and the team at the dinner venue did as well. Their smiles are truly warm hospitality.

Following our stay during the March equinox holidays, we stayed with you again for the September equinox holidays. We booked connecting Corner Suite and Comfort Suite Rooms. With just one door between the two Rooms, communication between grandma and her grandchild improved dramatically. The Onsen in such a prime Ginza location was exceptional—grandma enjoyed it so much she went in three times. Breakfast was beautifully presented, which lifted our spirits, and everything was delicious. We will be back again.

I have stayed here many times. The Room is clean, with a separate bath and toilet, and high-quality amenities such as face masks and bath salts are fully provided. The slippers are also of good quality. There is also a compact massage device in the Room, which is excellent.

Although I live outside the area, my son lives in Koenji, and this was my second stay. The Room was thoroughly cleaned, spotless, and very comfortable. Above all, the staff were kind and welcoming, and I truly appreciated their heartfelt service. Thank you very much for your hospitality. I have already made a Reservation for November as well, and I look forward to staying with you again.

As mentioned in the Review, all the staff were very welcoming. Although I stayed for work, I was able to relax. The women’s amenities were Sekkisei. There was also a great selection of coffee and tea at the amenity bar, and everything was delicious. Disposable chopsticks and spoons were provided as well, which made my stay feel comfortable and worry-free.

The location was great and very convenient. The Hotel has a retro atmosphere. Everything was well cleaned, and we had a comfortable stay. Having a washing machine and dryer was very helpful! The front desk staff were all kind—nothing to complain about. This is a Hotel we’d love to stay at again if we have the chance. Thank you for your hospitality.

I stayed here a few years ago and was very satisfied with the comfort and convenient location, so I chose to stay again for this trip to Kyoto. Just like last time, the staff’s hospitality, the spacious Room, and the cleanliness were all excellent. I would love to stay here again on my next visit to Kyoto. Thank you for your wonderful service.

The best part has to be the amenity buffet in front of the lobby. They have not only toner and lotion, but also nose pads, eyeglass wipes, and even items for reducing foot swelling. It’s also nice that they offer drip coffee and tea. Toner and similar items are also available in the large public bath area, along with several types of shampoo and conditioner. The large public bath and sauna are a bit small, but more than sufficient if you avoid peak times. The sauna is set quite hot, and you can relax and fully enjoy the cold tub as well. The vending machine area is well stocked too. There’s an “otsumami” snack gacha, freshly baked bread, and drinks; beer and chu-hai are sold at regular prices or slightly cheaper, which is very helpful. Since it’s located in Americamura (Amemura), it can feel a bit unsafe if you go out at night, but there’s no need to worry because almost everything can be done within the Hotel. The staff are polite as well, and I expect I’ll stay here again.

From the Kyoto-style entrance to the lobby, the calm atmosphere and smiling staff make you feel warmly welcomed. I stayed on the 5th floor of this five-story Hotel. There is a large public bath, and the artificial carbonated water bath feels gentle and soothing for tiredness. For breakfast, you can choose one main dish from four options, with the rest served buffet-style. Every menu item was delicious, and the overall food quality was impressively high. I also received a souvenir voucher, which was a lovely gift. This Hotel is conveniently located near Hankyu Karasuma Station and Shijo Subway Station. Kyoto touches are thoughtfully incorporated throughout the Hotel. I think it’s a perfect base for sightseeing in Kyoto.

It’s a little away from Hankyu Umeda Station, but not far enough to be a concern. There are many restaurants nearby, making it a convenient location. The Hotel staff are polite and welcoming, and they see you off pleasantly as well. You can also enjoy the “Miracle Breakfast” at a relaxed pace. This is a Hotel I’d like to stay at again.

I stayed for two nights in late May for a relative’s wedding and for work. From check-in, all the staff were pleasant, and the experienced staff in the lounge were especially kind—I was reminded of how excellent Japanese hotel service training is. The Japanese-style omelet in the lounge is outstanding. It was a shame there wasn’t a conveniently timed limousine bus from Haneda, but during my stay it was very convenient to access the Hotel B1 directly from the subway station nearby. On my return trip, I was able to get to Haneda smoothly by limousine bus, which was great. I would definitely like to stay here again for work next time as well.

If the rate fits my budget for the stay, I use this Hotel often because the Facility, service, and location are excellent. It’s about the size of a small Business Hotel, and there is a public bath on the first floor. So when I’m chilled in winter, I can stretch out and soak in a tub instead of just using the Room shower, which I’m very happy with. Bathing times are separated for men and women. Compared with newer Hotels, it does feel a bit dated, but considering everything you need is provided at this price, it’s very satisfying! Personally, I really like that each Room has its own air conditioner so I can set the temperature to my preference, and that the windows open—so during seasonal transitions I can manage the room temperature without using AC. The front desk service is also excellent; repeat guests only need to sign at check-in, so you can get into your Room quickly. It’s also great that there are many restaurants nearby! The affiliated parking is across the street and is a multi-story garage parking lot, which helps because you don’t have to worry about your car overheating or clearing snow off it. As long as my travel dates and the price work out, this is a Hotel I’d like to return to.

Whenever I shared requests or questions with the front desk (such as how to get additional coffee or amenity requests), they responded promptly. I asked the front desk several times during this stay, and each time they kindly assisted me with a smile, for which I am very grateful. The location is close to the station, and the Room was very clean and hygienic—I would like to stay again next time.