Nationwide × Highly rated facilities at Hotel·Ryokan - 19Page Number

It’s a very beautiful hotel. Both the room and the large public bath were kept impeccably clean, and I was able to spend my time there in complete comfort. The front desk staff were wonderful—always smiling, with excellent service. Thanks to them, it was a fantastic stay. I will definitely stay here again.

I had been looking forward to my stay at Manpei Hotel, but after arriving I became unwell and developed a fever over 38°C. Even so, the staff were incredibly kind—lending me a thermometer and promptly bringing an ice pack and ice. They also kindly changed all of my meals to room service, allowing me to rest and eat comfortably in my room. Although my long-awaited stay turned out differently than expected, I truly appreciated the thoughtful care and warm hospitality, especially while I wasn’t feeling well. Unfortunately, I ended up spending most of the time in the room this visit, but my husband was very pleased and said the in-room hot spring bath was wonderful. While I wasn’t able to fully enjoy the hotel in perfect health, the kindness of the staff is what stayed with me most. Next time, I would love to return when I’m feeling well and take my time enjoying this historic hotel and its dining. Thank you very much for everything.

Thank you very much for a wonderful stay. The room reminded me of Kobe’s old port-town days, and the décor and artwork were lovely. Above all, the service was outstanding. In particular, everyone at the Club Lounge was kind and approachable, which made our time there truly enjoyable. Also, during the turndown service before bedtime, the bathrobes, towels, and glasses we had used were replaced with fresh ones—I was genuinely impressed. I’ve found my go-to hotel in Kobe. I look forward to staying with you again next time.

From the warm welcome to the heartfelt send-off, I was truly moved by everyone’s hospitality. Every dish was outstanding, and the hot springs were exceptional—I was able to relax and unwind from the bottom of my heart. It was a truly wonderful ryokan that I would love to visit again.

Our large group, ranging in age from 2 to 94, had a wonderful stay. The facility was beautiful and spotless, the meals were very satisfying, and the staff were warm and welcoming. There were thoughtful touches and amenities throughout the property that you don’t find elsewhere, making our one-night, two-day stay truly fulfilling. The autumn colors of the trees in Umekoji Park right in front of us, along with the crisp fall breeze, were also delightful. We are grateful for your consideration for my elderly father, who has some mobility difficulties. Thanks to you, I was able to show him my appreciation as a child. Thank you very much. It would be wonderful if we could return again with everyone present.

Thank you for your hospitality. I made my Reservation early, and about a month before my stay I received a message from you. You kindly shared information and exchanged messages with me about dinner, the lounge, and more. No other Hotel has ever done this for me, so I truly appreciated it. The view during my stay was of Tokyo Skytree Town, the Room was spacious, and I could fully relax both visually and physically with the comfortable bed, view bath, two sinks, and open outlook. My plan included breakfast and dinner. The dinner in particular had such generous portions that I couldn’t finish it all, and it was delicious with a wonderful atmosphere. Including breakfast, I enjoyed Sizzler again for the first time in a while and was very satisfied. Once again, thank you very much to all the staff who supported me—not only on the day of my stay but even beforehand. I will definitely visit again.

This is a hotel I always want to stay at whenever I visit Kyoto. The artworks subtly displayed throughout the property are a delight to see, and the spa helps melt away travel fatigue. Above all, I look forward to the luxurious breakfast buffet so much that I wake up early just for it. I would love to stay again.

I’d been looking forward to my trip to Kanazawa, but just before arrival the weather turned terrible—torrential rain and even lightning. I remembered how close it is to the station, so I left my luggage before check-in and went out exploring. On the way back, I stored my bags again and enjoyed shopping for souvenirs hands-free, then had lunch and tea and made the most of Kanazawa. I’d like to stay here again on my next trip. So grateful for the great location near the station!

This was my second visit this year, and it’s soothing no matter when I come. The service strikes just the right balance of attentiveness and privacy, the rooms are spacious, and the meals keep evolving—overall, it’s a place with an exceptionally high level of satisfaction. 　This time in particular, the breakfast—renewed since this spring—was outstanding. In contrast to the gorgeous French dinner, it’s a simple Japanese-style meal, but each dish is truly delicious. They’ve also changed how they cook the rice, and the finishing bowl topped with dashi was superb. 　I’m already looking forward to being impressed again on my next visit.

I was pleasantly surprised as soon as I entered the room. There was a space to take off your shoes right away, just like at a traditional hot spring inn, which really lifted my spirits. The entire room—including the Japanese-style room with beds and the bathroom/toilet—felt very clean. Since we were there, we also enjoyed the hot springs. They were clean as well, and we were able to fully enjoy two types of open-air baths. It wasn’t crowded, so we could relax and soak at our leisure. Breakfast was homemade, gentle on the stomach, and delicious. The restaurant staff were also kind and welcoming. If I had to mention any drawbacks, it was that it was a bit far from the station and the wait time for check-in was long. That said, overall satisfaction was very high, and it’s a place I’d like to stay again when visiting Chichibu. Thank you to all the staff for making our trip so comfortable.

This was my first time staying at Storyline, and I was extremely satisfied—the place was very clean and the location was great! I usually stay at large Hotels, so I was a little worried about the Facilities, but after staying here I had no issues at all. When making my Reservation, I shared my Room preferences, and you prepared a Room that perfectly matched my request—I was truly delighted!! Both the building and the Room were carefully cleaned and felt very fresh and spotless. Breakfast wasn’t the typical buffet style; instead, we could put whatever food and drinks we wanted into a basket and eat anywhere in the Hotel. It was my first time experiencing that, and it was so much fun! My once-a-year reward trip turned into something really special!! I’d love to stay again next year! Thank you so much!!

Before booking, I had a few questions, so I called the hotel and then made my reservation. The staff member on the phone was very polite and accurate, which gave me confidence to book, and this was my first stay. When I arrived, the parking lot was full, but they kindly directed me to a nearby parking area. At the front desk, I told the staff it was my first time and that I didn’t know how things worked, and they explained everything carefully. Although it was a weekday stay, there were many families with children. I wanted a hotel with a separate bath and toilet and a bathtub; even though I stayed alone, the bathroom had a chair and wash basin, and the shower head settings could be changed with a button, which made it very comfortable. It was clean, convenient, reasonably priced, and I was very satisfied. I have already booked another stay in November as well—thank you in advance for your continued hospitality.

When we mentioned that it was my younger sister’s birthday, you kindly prepared a bouquet and even a message, for which we are truly grateful. You also arranged a “Happy Birthday” treat at breakfast, which warmed our hearts. Everyone at the Hotel welcomed us with smiles, and we had a wonderful stay. We would love to stay again on another occasion. Staying at such a lovely Hotel became a wonderful memory of our trip as three sisters.

Recently, I had been staying mostly at foreign-owned Resort Hotels, but I was truly impressed by the outstanding balance and high standards in every aspect—service, cuisine, Room quality, and the Onsen. It reminded me of the exceptional level of Japanese hospitality.

[All-Inclusive] An Elegant Evening with an Authentic Teppanyaki Dinner and Free-Flow Drinks (Dinner & Breakfast Included) – Premium Twin Room Everything was wonderful. - Room: It was spacious, had a sofa, and we were able to relax comfortably. Having two sinks was also very convenient. However, I tripped on the step at the entrance to the washroom, so I hope this can be improved. - Dining: Every dish in the dinner course looked and tasted amazing. Drinks were free-flow with a glass-exchange system, so we enjoyed beer and sparkling wine. For breakfast, we could choose from three types of galettes, and they were delicious. Curry was also included, which would be great for those with a big appetite—our group doesn’t eat much, so we ended up feeling very full. - The lounge was also a wonderful space where we could relax comfortably. - There was also a large public bath—this was one of the main reasons we chose this property—and everything about it was excellent. We would definitely like to stay again.

Everything was always clean, and I had a very comfortable stay! All of the staff provided wonderful hospitality. This time, I chose the “Tajima Beef Colorful Kaiseki” course! They carefully explained each dish, which made it even more enjoyable. I was able to fully enjoy Kinosaki at night.

We stayed for 2 nights and 3 days with three relatives. In a word, it was a wonderful Accommodation. The restaurant meals were especially excellent—seasonal, creative dishes that we could enjoy both visually and in taste. The chef’s ideas are outstanding. All of the service staff were warm and welcoming, making our dining time even more enjoyable. I felt that whether the meals at an Accommodation are good or not almost determines whether the trip was great. Of course, both the Room and the bath were also very good. If I had to mention one small point, the amenities were from a brand with a very distinctive fragrance. Preferences may vary, but personally I felt there might be other options that would suit this Accommodation as well. I would love to visit again. Thank you very much.

Thank you very much for the complimentary upgrade this time. The front desk staff are always pleasant, and the Room is always thoroughly cleaned and feels very fresh and spotless. I have to visit the hospital regularly, but staying at this Hotel is truly relaxing for me. Thank you as always.

Thank you for upgrading our Room, which made our stay very comfortable. After working up a sweat at the gym, we took a shower and headed to the lounge. The champagne we enjoyed while feeling the evening breeze became a wonderful travel memory. The freshly cooked rice at breakfast was also delicious, and the hospitality of all the staff was impeccable. This is an outstanding Hotel that I would consider number one among all the Hotels I have stayed at so far. When visiting Osaka, I would definitely like to stay here again.

We stayed here for our 20th wedding anniversary. This was our third stay, following our honeymoon and our 10th anniversary. Each time, we have stayed in the same room. The warm hospitality has remained unchanged, and we had a truly wonderful time. Thank you very much!