Nationwide × Highly rated facilities at Hotel·Ryokan - 17Page Number

The staff were very friendly, and the property was clean and comfortable throughout. The bed was quite high, so getting in and out was a bit difficult, but it was extremely comfortable to sleep on. Perhaps because the weather was nice, the boxed breakfast eaten outside was also excellent and delicious. I would love to stay here again.

We were a bit anxious as it was right after the Kumamoto earthquakes, but our whole family was able to fully enjoy Aso (Kumamoto). At dinner, the irori hearth-cooked meal was wonderful—the fried tofu and konnyaku were delicious, and the Akaushi beef, Akadori chicken, and horse sashimi were all excellent. Even our son, who usually doesn’t like grilled meat, really enjoyed it. We were also surprised by how many dishes there were at breakfast. Each item was carefully explained to us, and everything was delicious. The rice was especially good—we had seconds again and again. The bath was spacious and very relaxing, and we were happy to be able to try a Goemon bath. As a coffee lover, I was also delighted to grind beans in the Room and enjoy freshly brewed coffee. After we got home, our daughter said she promised Grandma we would go again, and as a family we talked about how much we’d like to return. Thank you very much for your heartfelt hospitality.

I chose to stay here because I was drawn to the presence of this nationally registered Tangible Cultural Property. With its history as an Edo-period honjin and its dignified atmosphere, it felt like stepping into a beautiful, extraordinary world where time had stood still. What impressed me most was the French course meal made generously with local seasonal ingredients. Every dish was exquisite, bringing out the natural flavors of the ingredients, and because each course was carefully explained—along with the chef’s attention to detail and the story behind it—I was able to appreciate it even more deeply. The historic architectural beauty, refined cuisine, and warm hospitality came together in perfect harmony, making for an incomparable luxurious stay that truly satisfied both body and mind. I would love to return again in a different season.

The room was very clean, and the flooring had a cushioned feel and was made of a material that dried quickly after being wiped, even when wet. The staff’s service was perfect. The 24-hour free-flowing natural hot spring bath was also excellent. In the attached photo, I snuck in while the bath door was open and ended up stuck and unable to move. It was so cute that I took a picture. Of course, it did not get into the bathtub.

This was my first stay here, and I felt thoughtful attention to detail throughout, making it a very comfortable experience. First of all, the location—right in front of Kyoto Station’s Hachijo Exit—is extremely convenient. Even with large luggage, getting around was easy, which was a huge help on this trip. Inside the Hotel, the lobby is spacious and there is also a guest-only lounge, which I really appreciated for relaxing. The lounge is accessed by tapping your Room key card, and there is a wide variety of drinks available—not only coffee but also options like matcha latte—free to enjoy. You can even take drinks back to your Room, and I was surprised that the lounge could be used even after check-out. It’s a wonderful service that lets you relax until the very end. And what I especially loved this time was the large public bath. It was kept very clean, with thorough cleaning and well-stocked amenities. During my stay I used it three times—in the evening, at night, and in the morning—and it was pleasant every time. You bring towels from your Room, but just in case you forget, spare towels were prepared at the entrance as well. I really appreciated this kind of consideration for those “small inconveniences.” I felt this is a Hotel that not only has excellent Facilities but also pays close attention to every detail so guests can enjoy their stay comfortably. I liked my stay so much that I would definitely like to stay here again when visiting Kyoto.

I visited without expecting much, but it was a pleasant surprise. The service, meals, bath, and room were all very satisfying. If I had to mention one thing, it may not be ideal for those hoping for an open-air bath in the large public bath (due to the building’s layout). Next time, I’d like to stay in a different room as well.

We received exceptional hospitality from the hotel staff. The lounge was always relaxing whenever we visited, and everything—from the sunset views from the lounge and the starry night sky to the in-house tour—was outstanding. They also provided transportation to the Bay Suite, allowing us to enjoy the atmosphere of both lounges. This is a hotel we would love to stay at again.

Right in front of the station, so you can get there without getting lost. The room was very clean, and the amenities included a choice of bath salts; the fridge had Chill Out and chocolate. Although the room was compact with a unit bath/toilet, I was able to relax and enjoy my stay. The front desk staff were also kind and helpful.

The view of Matsushima from the Room was as beautiful as a painting. The meals offered a wide variety, and we were able to enjoy local flavors. My husband, who loves drinks, was very happy with the wide selection of alcohol. The view from the large public bath was also wonderful, and the amenities were well stocked. I only wished the Room had a few more amenities like those in the large public bath. We would love to stay again.

We stayed here to celebrate our daughter’s birthday. From the moment we arrived, all of the staff were extremely courteous, and we were able to spend our time comfortably. They also kindly helped with a birthday surprise, which made our daughter very happy and turned it into a truly memorable birthday. The room had a calm atmosphere, and we were able to relax and enjoy the hot spring in the in-room bath. The hot spring in the large public bath also had a great view and was very refreshing. Every dish was delicious, and we loved the beautiful presentation that reflected the season. It was enjoyable to look at as well, and we were able to take our time over the meal. We are truly glad we chose this place for such an important day—our daughter’s birthday. It was a wonderful inn that made us want to stay again on another special occasion.

This was my first return visit in quite a while. So much time had passed that my memories from the last stay had faded, but I still remembered how good it was—so I decided to stay again. Just like last time, everything was excellent! The hospitality and the staff were truly wonderful. It’s definitely a place you’ll want to come back to. Thank you very much.

We were able to spend a relaxing time in a wonderful Room. Both check-in and check-out were smooth. We only had breakfast, but the Japanese breakfast we chose after much deliberation was very delicious and made for a great start to the day. The location is also great, and we would like to stay again.

This was our second stay. Last time, the hotel was spotless with thorough cleaning and the service was excellent, so we already felt it was a rare gem. This time, they upgraded our room, and we were able to enjoy a spacious, newer room. The food was delicious, the staff member who assisted us during meals was very pleasant, and of course the front desk staff were also wonderful—once again confirming what a welcoming hotel this is. We stay in many different places, but in reality there aren’t many hotels where you can feel this comfortable. I’m impressed by everything. It may be that everyone works in an enjoyable environment and that putting hospitality first is part of the hotel’s culture—but I truly felt that maintaining that consistently across all staff is not easy to achieve. We made more great memories here, and I sincerely hope to stay again. Thank you very much.

I stayed here to support a table tennis tournament held at Bons Arena. It’s a bit far from the station, but that makes it more affordable, and it was the perfect distance for me to walk to my destination! The facilities were impressively well stocked and fun—standard vending machines, a machine that serves draft beer in a mug, tasting options for wine and sake, an automatic ice machine, and snack vending machines. If I have the chance, I’d love to stay again, and I’d also like to try other Pal locations in different areas. Thank you very much!

The bath and the meals were excellent. The dinner felt a bit too much, but they kindly arranged the leftover meat into the next morning’s breakfast. The staff who took care of us were very kind, and we were able to enjoy our stay with peace of mind. This is an Accommodation I would love to stay at again.

I traveled with my daughter, and we had a wonderfully relaxing time. The meals featured many local Nikko ingredients, were beautifully presented, and were delicious—we were very satisfied. Since we used a private dining room, we could enjoy ourselves without worrying about other guests. The baths also offered a variety of ReFa showerheads and hair dryers, so I ended up trying several. The staff’s smiles were wonderful, and their courteous service was truly soothing. Thoughtful touches—such as bottled water in the room, stickers for the slippers, and drinks after bathing—were attentive down to the smallest details. We will definitely visit again.

We stayed as a family of three with our child who had just turned one. As it was our first trip with a baby, we were a bit anxious, but we felt at ease thanks to services such as stroller rental, bed guard installation, and a diaper trash bin in the room. Washer-dryers are also available on each floor, which was very convenient. Although there are many international guests, everyone was calm and considerate, and we were able to enjoy a relaxing chill time in the lounge and on the terrace. The Accommodation is also kept very clean.

We’d been looking forward to staying here because of its great reputation for food. Every dish was carefully prepared, and the homemade sweet bean paste in the dessert was lightly sweet and delicious. We wanted to eat it again, so we made a Reservation for November. At the large public bath “Kawa-no-Yu,” you can enjoy natural hot spring water while watching goldfish. There is also a private bath on the 3rd floor of the main building. You can also use the private baths at the annex Tamaya, making this Accommodation perfect for amazing food and Onsen!

I visited on the 17th and 18th of last week for a refresh vacation. When I arrived, there were so many people along the Narai-juku street that it was difficult to make my way in. The garden outside my Room was spacious and could be enjoyed from the floor-to-ceiling window, creating a calm atmosphere where time seemed to slow down. I was able to spend some quiet, relaxing moments. Both the food and drinks were absolutely delicious! I was also very satisfied with the dinner pairing—the selections matched perfectly. Personally, one dish featuring locally grown vegetables and the gin and tonic served as part of the pairing were especially memorable! The staff at BYAKU Narai were easy to talk to, and I really enjoyed our conversations—it became a wonderful memory. This time I missed out on trying the whisky, so next time I’d like to make sure I don’t forget. I also forgot to buy a bottle for home (haha).

We stayed to celebrate our son’s first birthday, and the Hotel kindly made thoughtful arrangements for our Room, allowing us to enjoy a wonderful time. What left the strongest impression this time was the warm hospitality of all the staff. At the club lounge, they spoke kindly to our son and even played with him, treating us warmly throughout our stay. Even with a child, we were able to relax and spend time in comfort. We were also truly moved by the attentive service—remembering small details from casual conversations and offering considerate support before we even had to ask. It was clear they paid close attention to each guest. During meals as well, they thoughtfully helped so that our son could eat more easily, and we were able to enjoy dining together as a family. We have stayed here several times, but this visit once again made us feel glad we chose to come back. The Facilities and food are excellent, of course, but above all, I believe the warmth of the staff is this Hotel’s greatest charm. Thank you so much for turning such an important anniversary into a wonderful memory. We would love to visit again.