Nationwide × Highly rated for rooms and amenities at Hotel·Ryokan - 320Page Number

Although it was a short stay, it was very comfortable. The walls are indeed thin, so we were a bit concerned that our voices might disturb others, but we had no issues during our stay. The bathroom and toilet were clean with no mold. As for the service, both the phone support and the front desk staff were extremely polite—excellent overall.

The pool, location, Room cleanliness, and breakfast were all great. The kids were very satisfied too! If I had to mention one thing, we were on the 8th floor and there was a smell in the hallway (maybe from the air conditioning). The buffet staff also greeted us with smiles, and everyone was Japanese so communication was easy. We’d like to stay again.

Being welcomed by staff wearing SoftBank Hawks uniforms was wonderful! It’s the perfect place to stay if you’re heading to Tamasta Chikugo!

It was my first time in Hakone Gora, and I was able to relax at this quiet Accommodation surrounded by forest. From the welcome drink onward, the meals kept coming—an indulgent dinner with plenty of cheese and meat. It was a bit too much for me, but everything was delicious. Breakfast was wonderful as well, with freshly cooked rice, miso soup, and rice topped with an Onsen egg—I thoroughly enjoyed a Japanese-style breakfast for the first time in a while. It is a small-scale Accommodation with a calm atmosphere; the Room was spacious enough, and there was also an open-air bath, which made it very convenient to use. I was happy to wake up to birdsong. All of the staff were very kind and attentive—thank you very much.

Stayed for one night with my beloved dog on a December weekend. This was my second visit, and this time I stayed in a Japanese-Western Room. The spaciousness of the room is great, and the raised tatami area separating the Japanese and Western styles is a nice touch. The lounge food was even more delicious than last time. The public bath, which was lukewarm before, was slightly hotter this time, which suited me perfectly. At the dog run, we had fun playing with other dogs as well. The customer service remains excellent, and both the breakfast buffet and made-to-order omelets were delightful again this time. My dog seemed to enjoy it too—completely satisfied! I’ll likely visit again.

A free shuttle bus to the airport is available, which is very convenient. Breakfast was excellent!

I stayed here for the first time because I had a concert. The Room was more spacious than I expected, and the bed was very comfortable, so I had a pleasant stay. There were no particular inconveniences. The front desk staff were foreigners, but their Japanese was excellent and they assisted me politely with a wonderful smile. It’s a Hotel that made me want to make another Reservation.

We were very satisfied with both the meals and the Onsen. We would stay again if we have the opportunity. Thank you very much.

Thank you as always for your hospitality. I have used the day-use sauna before, but this time I stayed again on a business trip after some time away. The Room has been renovated and is very clean, with a large table and a layout that makes it easy to work. Being able to enjoy the sauna twice—once before dinner and again in the morning before heading to work—at this price is a great value. Unlike saunas in the city, it was spacious and relaxing. I will stay again.

Thank you for your hospitality at the end of the year. The view from the open-air bath was absolutely stunning. As for the meals, I enjoyed delicious fish grilled over an irori hearth, which made dining a fun and unique experience. To the staff from overseas, I understand that Japanese can be challenging, but please keep up the great work! Your smiles are wonderful in a foreign land!

Check in using the self-service check-in machine. Since I had made a Reservation in advance, I only needed to enter my name. Pay the Fukuoka Prefecture Accommodation Tax of 200 yen at the check-in machine and receive your key card. The atmosphere is chic and relaxing from the building exterior to the entrance and all the way to the Room. The Room isn’t large, but it has a table and chairs in addition to a desk. Having an outlet by the bed is convenient for charging my phone. There is also a USB-A port by the bed. I’m happy they offer free curry service at night (I didn’t try it this time). The in-room refrigerator is surprisingly wall-mounted!! The parking lot is very narrow with only limited spaces. If it’s full, you’ll be directed to a nearby paid parking lot. It’s nice that you can walk to Nishitetsu Kurume Station, as well as restaurants in that area.

This was my first stay here (date of visit: August 17), and it far exceeded all expectations—it was a truly wonderful experience. We arrived around 4:00 p.m., and the staff welcomed us with warm smiles. From the moment we arrived, even before check-in, we could already feel their exceptional hospitality. I was also impressed by their thoughtful attention when they told us “today’s sunset time” as they guided us to our Room. We took a walk along the beach right in front of the Accommodation before sunset, and the pleasant sea breeze made it the perfect refresh. After our walk, we enjoyed the bath in our Room with a view of the beach. The sunset over the Genkai Sea from there was simply breathtaking—an incredibly beautiful panorama that left us speechless! We also bathed at night and again in the morning; spending time surrounded by clear ocean views and soothing wave sounds was pure relaxation at its best. The sushi kaiseki dinner “MURASAKI” was outstanding from start to finish, filled with careful craftsmanship throughout. Every dish showcased seasonal ingredients beautifully—such as lightly seared grunt fish from Genkai, steamed longtooth grouper custard-style, and overnight-dried sweetfish whose charcoal aroma stood out wonderfully. The main course of Saga beef grilled on magnolia leaf with miso, a comparison tasting of three kinds of tuna, and tilefish served with citrus vinegar were all exquisite—and I was completely satisfied all the way through dessert (Karatsu milk and cheese pudding). Breakfast surprised me even more. Beautifully arranged dishes were presented in a two-tiered jubako box; everything tasted amazing, with a level of luxury and quality far beyond what you’d expect from “breakfast.” Thanks to how attentively and kindly the staff checked on us throughout, we started our day feeling truly happy. With its location, spectacular baths with incredible views, superb cuisine, and warm hospitality—all perfectly delivered—this is an exceptional Accommodation. I will definitely return.

Since the event was in Kashima City, Saga, I chose Tosu Station for its convenient JR connections. I often stay at Route Inn Hotels. With the app installed, check-in is very quick and smooth. Recommended for those who frequently stay at Route Inn Hotels properties. However, anyone can go to any floor by elevator, which is a security concern. The bath turned out to be a small public bath rather than a large one—it was so small it made me laugh. That said, you can check how crowded it is on the TV screen, which is convenient. Breakfast offered such a wide selection that it was hard to decide what to choose.

The staff’s service at check-in is very pleasant. Breakfast is tasty and served in just the right portions, and overall the hotel offers excellent value for money.

Even though I arrived much later than the check-in time, the staff kindly accommodated me. I also enjoyed the wide variety of baths! Just one thing: many guests were barefoot inside the building, which I understand since it’s an Onsen, but if possible, it would be nice to have Japanese-style indoor footwear available (the disposable slippers in the Room were a bit small and hard to walk in), so those who want to wear them would have that option. Sorry for such a luxury request. I’m grateful to the kind front desk staff and to everyone on the team.

The food—especially the special kaiseki course—was excellent. The staff were very attentive, and the timing of each dish being served was perfect. The sunset was also beautiful. I’d love to visit again. Thank you very much.\n(However, there was only one elevator, which was a bit inconvenient.)

Last year, my 101-year-old mother-in-law passed away, and I invited my elder sister and niece, who have been feeling a bit lonely since then, to stay here. We celebrated my sister's birthday during dinner with a toast, and the staff surprised us with a Happy Birthday song and cake. Seeing my sister's happy smile made me feel so glad I chose this Hotel. Although we couldn't see the sunset this time due to rain (unlike last time), we will definitely come back again!

I stayed at Route Inn Hotel for the first time in a while. Customer Service... was kind and courteous. Room... was full of cleanliness and well-organized, allowing me to use it comfortably. Meal... I made a reservation with breakfast included, and I am very satisfied with the volume of this breakfast. I look forward to staying again if I have the opportunity.

I was pleasantly surprised that all the front desk staff were young Japanese, with no foreign staff at all! 　From 5:00 p.m., there was a free service offering draft beer, oden, and snacks. 　　It was my first time staying at an Accommodation with this kind of service! 　　 Thank you to all the staff—keep up the great work!

The large public baths at all Route Inn locations are spacious, clean, and well-maintained, ensuring a comfortable experience.