Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 98Page Number

It was a wonderful Accommodation. The staff’s service was very pleasant and made us feel truly comfortable. Their efforts for guests and thoughtful hospitality felt warmly sincere. It is a wonderful Accommodation where you can truly relax. We would love to visit again if we have the chance. It was our first time staying in Nasu, and it became a lovely memory for us. In particular, the male attendant’s lighthearted talk at dinner made everyone smile and created a relaxed atmosphere. Thank you very much. We also visited for an anniversary, and we were very happy to receive such a lovely gift. In fact, we just celebrated our 25th wedding anniversary. Thank you again for all your kindness and care. We will cherish it and use it with gratitude.

We stayed here as a couple in August. It was very reasonably priced, yet everything was excellent overall. The meal included wagyu beef grilled on a ceramic plate, and even if it was cooked a bit too long, it was still very tender. The other dishes were also delicious. The portions were generous, and we were completely satisfied with both dinner and breakfast. The staff were friendly, and the building was clean. We’d love to use the bath again. If we have the chance, we would definitely stay again, and we would recommend it to others as well.

The building isn’t new, but it was clearly well maintained and very clean! It was a pet-friendly Room, but there was no noticeable odor at all. We were very satisfied with the Room!! The pool is available from 9:00 to 17:00, but since check-out is at 10:00, using the pool in the morning feels a bit rushed. I thought it would be nicer if check-out were at 11:00 so we could relax more. Next time, I’d like to come back for a Multiple Night Stay and take it easy!

Both the meals and the room were excellent.

I visited Kazo City to see the town where my daughter lives. It was in the morning, well before check-in time. When I asked at the front desk whether I could leave my car there, they kindly said it was fine, which I really appreciated. The Room was a simple business-style Room, and it felt clean and comfortable. I booked a plan with breakfast; it was buffet-style. The selection was a bit smaller than expected. The original white curry tasted like a white version of chicken curry. Since the price was very reasonable, I think it was satisfactory overall. All of the staff were warm and helpful.

I chose this Hotel mainly for its convenient location, and the front desk staff were courteous and the Room was clean, so I had a very pleasant stay. I would like to use it again when I have the chance. Thank you very much.

I stayed here for a business trip. It’s just a stone’s throw from Yonago Station, and it felt like you head over to a sister property a short distance away to use the parking lot. That sister property’s lot is a bit small, and there were quite a few cars that looked like they belonged to people in the trade, so I parked with my heart in my throat—but now it’s a funny story. As for the Hotel itself, the standout is definitely the large public bath. It was so wonderful that they could honestly charge extra for it. It warmed me right down to my core. The trouser press in the room was also excellent—so good you’d want to shout, “Focus right here!” And finally, breakfast. They made generous use of local specialties from the Sanyo region. I’d spent quite a bit at dinner the night before at “Shoya,” so having breakfast included was fantastic. If I had to put an equivalent value on it, it easily felt like 3,000 yen worth. Overall, there wasn’t a single thing I could complain about. I travel to Tottori often for work, and I’d like to make this my go-to Accommodation from now on. One last tip: Kobuta Hanten on the first floor is one of the best Chinese restaurants in the Chugoku region. Their extra-garlicky gyoza and “golden fried rice” were incredibly good—and surprisingly affordable.

Because this Hotel is located directly above Shin-Osaka Station, it’s recommended for first-time visitors to Osaka. Both JR and the subway are just steps from the ticket gates. From Shin-Osaka, you can easily access all of Osaka’s major sightseeing spots. The Facility is compact yet well designed and easy to use, so you can enjoy a clean and comfortable stay. The staff were very friendly and helpful.

The cuisine—especially the Yonezawa beef—was truly delicious, and we were completely satisfied with the dining experience. The high-quality hot spring water unique to Onogawa Onsen was also wonderfully relaxing. While parts of the building, including the common areas and guest rooms, felt a bit dated, everything was well cleaned, and the service was polite, making our stay very comfortable. Highly recommended for anyone who wants to focus on great food and an excellent hot spring.

This hotel is conveniently located near USJ. With Universal CityWalk just a short walk away, it was easy to access restaurants and convenience stores, which was a big help during our stay. The room was clean and well maintained, and I loved the cute “WELCOME” board on the wall. It also had hooks for hanging small items, so it was not only nice to look at but also very practical. The headboard area was easy to use as well, and I appreciated how thoughtfully everything was designed down to the smallest details. I’d definitely like to stay here again when visiting USJ! I didn’t try it this time, but I’d like to have breakfast next time.

This was my first trip to Hakone, and I stayed at this Hotel. The phone support and the front desk service were both very pleasant. For dinner, we chose the French cuisine; the portions were just right, and everything—from the dishes to the dessert—was delicious. For breakfast, we had a Japanese meal, and the dishes made with plenty of local ingredients made for a wonderful start to the day. On our way back, it was raining and I was traveling with my elderly mother, so I waited in the lobby until the last minute for our mountain bus—and ended up missing it. The staff noticed we were in trouble right away and suggested several alternative options, which allowed us to catch our flight home safely. Thanks to your outstanding hospitality in every respect, we had a truly enjoyable trip. The only disappointment this time was the weather, but I would love to come back and try again. I will also recommend this Hotel to my friends. Thank you very much.

We stayed here for a family trip to Osaka with five people. In a word, it was an extremely satisfying Hotel. The building was new, very clean, and comfortable with good air conditioning. The large public bath had a sauna, and the cold plunge pool was refreshingly cold. The room also had a separate bath and toilet, so we could relax even if we didn’t go to the public bath. There was also a wide variety of welcome drinks, which we enjoyed while unwinding after check-in. In summer, it was available until midnight. The breakfast buffet had many options, and everything was delicious. The staff were kind and courteous, and the luggage storage service after our stay was very helpful. It offered great value for money—I was surprised to receive this level of service at this price. I would definitely like to stay here again when visiting Osaka.

Conveniently located near the station, with friendly and enthusiastic staff, a bright and clean unit bath, and beer served in plastic cups that you can take back to your Room.

The Room was spacious, clean, and well maintained, making our stay very comfortable. The location was convenient, and there were many dining options nearby, so we were very satisfied. By the way, Ichimonji Hakodate Ramen was delicious.

My sons, who were visiting from Tokyo, stayed here and said, “I didn’t know there was such a great hotel in Iwata—it's even better than a five-star hotel in New York! (lol)” ・The room was spotless ・The amenities were excellent (the hair dryer?) ・Breakfast was delicious, etc. They said they want to stay here again next time, and seeing how happy they were made me feel happy too.

We made a last-minute reservation to celebrate a birthday. Due to worsening weather in Tokyo, we had to change our plans at the last minute, and while searching in Hakone we found this inn. Unlike many other places, there were many young yet highly capable staff members, and their service was truly pleasant. We couldn’t finish the celebratory fruit platter at dinner, and they kindly arranged for us to enjoy it in our room—we are very grateful. Thank you very much. The room was clean and quiet, and we would love to visit again!

It was the best trip. This was a wonderful Ryokan in every respect—Japan’s oldest bath, the cuisine, the service, and the Onsen. I stayed at Kashotei with in-room dining, and every dish of the carefully prepared kaiseki meal was outstanding. The staff were perfect—always smiling and considerate—and the tour was also educational, helping me learn about the hot-spring cure area and the history of the Accommodation. After enjoying the open-air bath, family bath, and Japan’s oldest bath, my skin and hair felt silky smooth. The lounge is great too. Please do visit.

With an entryway, there is space to take off your shoes, which is recommended for guests with babies. You can feel at ease letting your child crawl around or spread things out. The elevator is also fast, so moving between floors (such as to the hot spring on the top floor) didn’t feel like a hassle. I would like to stay here again next time I visit Naha.

We stayed as a family of four. Breakfast was very delicious, and the beef tongue in particular was excellent. The staff at the breakfast venue were also very friendly.

We were able to spend a relaxing time in a wonderful Room. Both check-in and check-out were smooth. We only had breakfast, but the Japanese breakfast we chose after much deliberation was very delicious and made for a great start to the day. The location is also great, and we would like to stay again.