Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 7Page Number

Perched on a hill near Kawana Station, this Accommodation has a wonderful sense of charm. Even though it is upscale, the attendants were warm and approachable, making our stay truly comfortable. The Onsen baths are available both indoors and outdoors, and we could enjoy them at the same time; the water quality was excellent. The kaiseki dinner was outstanding—as expected of a renowned Ryokan—and we enjoyed it so much that we even had the late-night snack. The peaceful atmosphere, with occasional birdsong, was so soothing that we didn’t want to leave. We will definitely return.

The Room size, facilities and amenities, cleanliness, and the breathtaking ocean view are all flawless. I think it offers far better value for money than staying at a nearby Resort Hotel. However, you may be a bit confused if you arrive expecting a typical Hotel. There is no front desk or management office; instead, it’s an Airbnb-style setup where you enter the PIN sent to you after completing pre-registration. In my case, the registration email ended up in my spam folder, so I didn’t know what to do on site and only figured it out after calling the emergency contact number. I tried to upload the required ID documents for verification, but the connection was poor and it was difficult; in the end, I had to get the PIN by phone in quite a rush. If you complete pre-registration in advance, check-in should be smooth, and from the second stay onward there likely won’t be any issues—but it would be helpful if IKYU clearly noted these differences from a standard Hotel in the Facility description as well. Please also note that there is no elevator. In addition, the entrance floor is made of stepping stones with water around them. It may look stylish, but if you drop your phone or anything similar it’s game over, and it’s inconvenient when carrying heavy luggage—so there seems to be room for improvement.

I stayed with friends, and the food was so delicious that it truly made me happy. It made me want to come again with my family, and I want them to enjoy the meals too. The Room was clean, and the service was very pleasant. Since the Room we stayed in didn’t have a sofa, I felt it might be a bit difficult if I brought my elderly parents without one. Still, next time I’d like to visit with my husband and daughter.

The three of us—three generations of our family—stayed here. That day, only the suite Room was available and it was a bit pricey, but with the spectacular view it was absolutely the right choice. The scenery, cuisine, and service were all outstanding. I have never had sea urchin this delicious. The Standard Plan offered more than enough dishes, and our son in his 20s was very satisfied. The sunrise was slightly covered by clouds, but that made it feel mystical in its own way. This is a Hotel we would definitely like to visit again.

Both the Room and the Onsen are wonderful, and the staff and the proprietress are warm and welcoming—every visit is truly relaxing.

We were blessed with great weather on this trip—clear skies every day and stunning views of Mt. Daisen and the Sea of Japan from the mountain. Because this Facility comes so highly recommended, we arrived early to make the most of it. With the all-inclusive plan, we enjoyed a beer right away while soaking in the open-air bath on our Room’s balcony. The Room had a Western antique style, and everything—from the bed and furnishings to the tableware—was superb. The Italian dinner was outstanding and truly worthy of an auberge, and the house wine was exceptionally delicious. The hospitality was excellent as well; the owner personally greeted us, and we had a wonderful conversation. From around sunset, a sea of clouds began to spread out—so spectacular that even the owner said it was something rarely seen. We were able to fully enjoy both an incredible meal and breathtaking scenery.

The Room, the meals, and the rural scenery... everything was wonderful! Even travel guidance was provided, and the services were excellent, which made our trip truly enjoyable. This is an Accommodation we would definitely love to visit again. Thank you very much for all your help during our stay. Thank you!

I live in Kobe and have been hiking Mt. Rokko and the surrounding mountains frequently for many years. I often passed by “Ocean Terrace Ajisai” and had been curious about it for a long time. After reading the Reviews, the food looked absolutely delicious. So I made a Reservation for our wedding anniversary. The meals more than lived up to their reputation—beautifully presented, wonderfully flavorful, and truly outstanding. Both dinner and breakfast left us happily stuffed. Everything was delicious, but I was especially impressed by how surprising and exquisite the fig dengaku and peach potage were—and it was my first time in my life to be genuinely amazed at how incredibly good Narazuke could be. The dashimaki tamago that appeared with a burst of steam when they opened the bamboo mat was also exceptional. Everyone at the Accommodation was kind and attentive, sharing enjoyable stories that made us feel at ease. The view was slightly hazy when we arrived, but when I woke up around midnight and stepped out onto the terrace, there were the night lights from Kobe to Osaka—and a full moon! I was thrilled by both our good luck and its beauty. And in the morning, seeing trees wrapped in mist—Mt. Rokko like I’d never seen before—moved me again… I would love to stay again in a different season. When making the Reservation, I saw the Room size in square meters and assumed it would be compact, but I must have misread it—it felt very spacious and relaxing, which was wonderful too.

Its kaleidoscopic beauty resonates deeply in the heart. Exquisitely prepared with sincere care, the cuisine is truly delicious. A beautiful garden that reflects the seasons—so captivating you could gaze at it forever. Elegant summer décor that lets you fully experience Kyoto’s traditional culture. Hanging scrolls, ikebana, and a beautifully arranged Room down to every detail. The head chef, attendants, the young proprietress, and the proprietress herself offer warm, attentive hospitality with genuine grace. Thinking that all of this beauty is an expression of love for each guest fills me with freshness and gratitude. At Kikkawa, you can feel the refined spirit of Kyoto—an appreciation for making everyday life beautiful and joyful. It began as an Accommodation I hoped to stay at at least once in my life; before I knew it, this was my 11th visit. A superb culinary Ryokan I wholeheartedly recommend to anyone who truly loves Kyoto.

Getting to Enoura Observatory on a previous trip was difficult due to limited access, so I was a bit worried since it’s nearby. However, the careful pick-up and drop-off at the station put me at ease. I wanted to see the ocean, so next time I’ll request a Room with a better sea view. I thoroughly enjoyed the chef’s outstanding skill, the variety of tableware, and the beautiful presentation (and of course everything tasted wonderful) — it was a feast for both the eyes and the palate. They also served rare local fish with superb knife work, and I was able to savor fish I had never seen before. The flavor truly comes through because of that precise technique. As I don’t eat much, I asked for smaller portions; it must have been difficult to prepare, but they accommodated me thoughtfully and I was able to enjoy the meal. I look forward to visiting again for the cuisine next time as well.

As our dog entered its ninth month, we stayed at a Resort Hotel for the first time, and it was a wonderful experience. We were warmly welcomed by dog-loving staff. We stayed in a Garden Moderate Room on the first floor, and everything was thoughtfully prepared—not only the Facility and private dog run, but also detailed amenities for dogs. The Room was clean and comfortable with considerate touches for owners as well, and we were very satisfied with the delicious meals. After breakfast, we could take a walk to nearby Kumoba Pond before check-out, so the location is great too. Since Regina Resort seems to have locations in various areas, we’d like to visit not only Karuizawa but other destinations as well. Thank you to all the staff for your hospitality.

The meals are such high quality you’d never guess they’re buffet-style. The menu changes with the seasons, so it never gets boring, and everything is consistently delicious every time we visit! The Rooms may seem similar at first, but the layouts and interiors vary, which makes it fun and interesting. The Surprise Plan is the best—guaranteed to become an unforgettable memory! It’s wonderful to receive, and just as fun to plan for someone else. A space where everyone is sure to feel happy! We’re truly grateful to all the staff who create this extraordinary and wonderful atmosphere.

I’ve been staying here every year for the past few years, and I’m always extremely satisfied no matter when I visit! The Room, the bath, and the meals are all wonderful—especially the staff’s hospitality, which is outstanding! Everything is taken care of so thoughtfully. I’ll work hard this year so I can come back to stay at Geihanro again next year! Thank you very much.

We were able to stay at Kashiwaya again this year as a family, and we had a truly wonderful time. With only a few Rooms, we hardly ran into other guests even in the baths, so we could quietly enjoy the excellent waters of Bessho Onsen. The meals are gently seasoned and make the most of local ingredients, and no matter when we visit, it’s a mysterious Accommodation where we always sleep soundly at night. We look forward to visiting again.

We had another very comfortable stay. We were soothed by everyone’s smiles and warm hospitality, the delicious meals, and the Onsen. The large public bath has everything you need, so it’s great that you can go empty-handed—it’s so easy and convenient. The Niagara wine we enjoyed in the lounge was also excellent! It was my sister’s first time at Otaru Furukawa, and she was very satisfied. Thank you as well for taking a two-shot photo of us in front of the Hotel! We usually enjoy a quiet couples’ getaway, but this time we left our car with you before check-in and enjoyed sightseeing in Otaru for the first time in a while. Furukawa is in a wonderful location right by the canal, and the view from our Room was lovely. Kojohama, Jozankei, and Otaru each have their own unique charm, and they’ve made us love Furukawa even more. We would love to visit again.

Thank you as always for your kind support. We had another comfortable stay and look forward to staying again in the future.

Right in front of Kugenuma Beach, it was quiet and away from the bustle of Enoshima. It’s a wonderful small Hotel where you can enjoy a special getaway while truly relaxing. The in-Room meals were delicious, and we also appreciated that the Hotel partners with great nearby restaurants and provides Shuttle Service. The staff were all kind as well. We felt it would be an excellent place to stay as a vacation home alternative.

This is my fourth stay. I love the semi-open-air bath in the Room, and the food is flawless. Above all, what’s truly wonderful is that every staff member welcomes you with a genuine smile. Their words feel warm and heartfelt, never routine. The perfectly renovated interior is spotless, with stylish Scandinavian-style furniture—pure relaxation at its best. I definitely want to come back again next year.

I stayed here with a friend this March and was so impressed that I returned in July with my family (as a couple). The dining menu had changed to a summer menu, so we were able to enjoy it again with a fresh perspective. With only eight parties staying at a time, this is a hidden-gem Accommodation: the Rooms are spacious, yet limited to two adults per Room. It’s perfect for anyone who wants to relax and unwind in peace. On the other hand, you won’t find sweeping views of Sagami Bay like those from the balcony of a high-rise Hotel (you can see the sea and Oshima Island, but they feel distant), nor is there an expansive garden. There is also no Shuttle Service from the station, so I recommend it for guests who don’t mind that. It’s well suited for making memories as a couple or with your best friend, and for celebrating anniversaries or special occasions. The in-Room open-air bath is spacious, and after bathing you can relax on chairs on the balcony. The food is delicious and very generous in portion size—and the timing of each course being served is excellent. The bedding was comfortable and I slept soundly. Considering this level of quality and service, the Plan pricing is reasonable. I would definitely like to return again.

We stayed here as a family of four during summer vacation. We chose the No Meals Included plan because we planned to enjoy street food along Dogo Onsen’s Haikara Street, and it turned out to be an outstanding stay: everything was spotless, the Onsen was excellent, the futons were very comfortable, and access to Haikara Street was great. Above all, the staff worked seamlessly as a team and responded quickly and courteously—it was truly impressive. Our whole family agreed we were lucky to find such a wonderful Accommodation. This time we booked No Meals Included, but the Ryokan meals also looked delicious, so next time we’d like to stay with meals included. It’s an Accommodation we would definitely love to visit again. Thank you very much.