Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 202Page Number

The staff were truly wonderful! The Room was clean and made for a comfortable stay! The complimentary curry rice was delicious, and we were very satisfied! We would love to stay again!

A reasonably spacious, clean Facility with affordable rates. I would like to visit this Hotel again if given the chance.

It was a late check-in as I only used it mostly for sleeping. Although the room was small, there were drink bar services and breakfast included, making it very cost-effective!

This was our first stay at an APA Hotel during a trip to Hokkaido with six family members. The Room and other areas were very well cleaned, and the Hotel staff were also excellent. It was our first trip to Hokkaido and our first family trip in a long time, and we had a wonderful time. If we have the opportunity, we would like to stay at an APA Hotel again. This time we stayed without meals, but next time we would love to enjoy the dining as well. Thank you very much.

The location, service, and facilities offered more value than the price. I had a pleasant stay and would like to use it again.

We stayed in a detached Room. There were four of us, and it was very spacious with a beautiful interior—we were extremely satisfied. From the open-air bath on the 11th floor, we had a panoramic view of Lake Suwa. The meals also included free alcoholic beverages, and the staff were very attentive, so we had a truly wonderful time. Thank you very much.

You can enjoy the gentle Yubatake Onsen in the calm, refined atmosphere of a long-established Ryokan. The food is delicious, but above all, the staff are exceptionally kind. Every visit leaves me impressed by their outstanding service. At check-out, the gracious proprietress sees you off with great care, and you can truly feel how her attentiveness is reflected throughout the entire team.

We stayed here on our way to Osaka, and the lakefront was just a short walk away—our grandchildren were happier than we expected. The adults were also satisfied because the meals were delicious. However, there were only a few washing stations in the large public bath, and we were surprised to see so many people waiting. Perhaps it was because there were many families during summer vacation. It was not something we often see elsewhere.

I stayed at this hotel to visit the Pokémon Observatory ~Sagamihara City Museum~. Although I was initially confused about access from Musashi-Kosugi, it became easy to travel back and forth afterward. The natural onsen, which is one of my key points when choosing accommodation, was great, and the selection of pillows was also nice. Breakfast was delicious! Since it was an unmanned reception system, I deducted one star as I couldn't evaluate that aspect (though I didn't feel any inconvenience). I would like to stay here again if given the chance (I really liked the town of Musashi-Kosugi).

The bath was, of course, outstanding, and since the Hotel is on a hill, the view was great and I could truly relax. The all-inclusive plan was also nice because it felt relatively unhurried (at another Hotel, I once saw people rushing to grab seats the moment it started, which put me off). The food went beyond the ordinary with thoughtful touches, so I enjoyed it with excitement. Most of the staff were friendly and welcoming, which was very soothing. I’d love to stay again.

More satisfying than a typical luxury Hotel in every way—attentiveness, service, Facility, access, and amenities.

The staff were very kind, and the beach right in front was beautiful. Since it was my first time, I stayed at a different luxury hotel within the resort the next day. While it had a luxurious feel and was nice, I loved this beach so much that I came back here the following day. The weather was great, and I enjoyed wading into the sea up to my knees—it felt wonderful. Next time, I'll stay at this hotel for a multiple night stay! Having two bedrooms in the room along with a microwave and washing machine was very convenient. The bathtub is only available as an outdoor jacuzzi, so on windy or cold days it might be slightly inconvenient; however, overall my stay was comfortable. I joined the morning walk program where we had perfect weather and even got to enjoy an off-season private experience! The explanations about plants were fascinating, making it both fun and fulfilling. My child kept asking for quizzes repeatedly—thank you for your patience despite causing some trouble! Thank you also for taking us to Alamanda to feed turtles. Although it seemed quiet during off-season with fewer people around, there were surprisingly many children competing over turtle food during feeding time! Unfortunately, adults cannot participate in feeding activities if they go alone since food is not provided for them. This resort is enjoyable even without needing a car; however, having simple meals like rice balls (onigiri), sandwiches or light bento boxes available within the hotel or resort would be fantastic—especially something easy for kids to eat quickly! There are picnic-friendly spots in nearby parks where rice balls would have been perfect... It would be great if such options could be ordered from hotels or made more accessible somehow. Every day now I'm thinking about when I'll get another chance to visit Miyako Island again!

The breakfast was more substantial than I expected, which increased my overall satisfaction. However, the way the person at the front desk greeted guests in the morning felt a bit too casual for Hotel front desk staff. The Room and Facility are minimal, but with its convenient location near the station and breakfast included, it offers excellent value for money.

I was satisfied with both the bath and the food. The Room’s open-air bath, the private open-air bath, and the jacuzzi were all great. The meal was also very satisfying, with golden eye snapper and steak. I might come back again.

We truly enjoyed our stay as a family thanks to the excellent location—close to town and with a private beach. Thank you very much. Cats may come into the garden, which we found soothing, but guests who are not comfortable with cats may want to be aware of this in advance.

This was my first stay in Yugawara Onsen. The water is quite hot, which I personally like. The dishes were beautifully plated and a delight to look at as well. We were also very grateful to the staff who assisted us during meals—they were always smiling and very attentive. This isn’t specific to this Hotel, but regarding children’s meals: when we choose Child Sharing Existing Bedding and order only the meal, most places serve something like a kids’ set. Even if it’s paid, we would really appreciate having the option to choose just rice and miso soup. Our 2-year-old was kindly provided rice and miso soup free of charge. For our 5-year-old, we felt it wouldn’t be right not to order a meal, so we did—but we would be very thankful if there were options to choose from. I don’t want to end up finishing what my child leaves behind instead of enjoying the wonderful food myself—an admittedly selfish request. The dried horse mackerel at breakfast was absolutely delicious. We look forward to staying again when we visit Yugawara.

The location was great. There was a 7-Eleven nearby, which was convenient. The Hotel Facilities aren’t new, but there were no inconveniences at all during my stay. However, at night I could clearly hear the sound of the neighboring room’s shower head hitting the wall, and in the morning I could hear voices in the hallway and doors opening and closing quite loudly. Also, I stayed on the 4th floor and felt that the water pressure weakened when multiple people were bathing at the same time. Basic amenities were available in the lobby, so it wasn’t a problem. I relaxed until right before checkout time, and the housekeeping staff’s greeting and smiles were very nice. I’ll consider staying here again when I come to Ueno.

This Hotel is conveniently located near the station and is quiet at night. The Room was spacious, and the bathroom and toilet were separate, which was great. If I had to mention one thing, I would have appreciated a shower chair for washing in the bath. Also, I think guests—especially women—would be happy if amenities included skincare items such as facial lotion. Breakfast was buffet-style with a wide variety of ingredients, and it felt luxurious for something free. I was very satisfied. Overall, it’s a wonderful Hotel, and I would like to stay again.

We stayed as a family for a Multiple Night Stay while we had errands in Matsuyama. Since the hotel was fully booked, breakfast and check-in times were very crowded, but once we were in our Room it was quiet, the air conditioning worked well, and we could rest comfortably. The breakfast was especially delicious. The shredded cabbage was crisp and fresh, there were many side dishes to choose from, and we enjoyed hot coffee after the meal, which helped us start the day feeling refreshed. The staff in the dining area and at the front desk were efficient, so we felt at ease throughout our stay. We would like to stay again.

The Hotel itself was clean, and we were satisfied with the shower and amenities. However, due to the location, there is a nightlife district nearby with many drunk people, and we could hear police car sirens and police announcements, which made us feel uneasy about safety.