Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 14Page Number

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

We visited as two women this time. A dedicated staff member was assigned to us and took care of us both in our room and during meals. We were amazed by the attentive service. They explained each dish at just the right moments without interrupting our conversation, and even kindly made rice we couldn’t finish into onigiri—thoughtful touches that are hard to come by. The food was outstanding, easily among the top one or two meals we’ve had at any ryokan. Every staff member we passed in the building greeted us and added a few warm words as well, which truly impressed us. What a comfortable place this is. We recommended it to our family that very day. As we were leaving, a staff member who was cleaning said, “We look forward to welcoming you again.” Although we travel often, it was the first time anyone had said that to us—and it really moved us. This is a wonderful inn where training and hospitality reach every detail. You can feel that everyone works from the guest’s perspective, and thanks to that we had a truly pleasant stay. We will definitely visit again—not just Hiroshima, but Arimoto specifically. It was such a lovely day. Thank you very much.

This was our first stay with my husband, a friend, and two dogs. The Room was spacious, and although it rained both nights, we were able to relax and take it easy. The dog run was covered with wood chips, so our dogs’ paws didn’t get muddy. Having a free-flowing hot spring bath in each villa was very appealing, and my Onsen-loving husband took many baths and was very satisfied. This time we chose the No Meals Included plan, but we bought cheese and bread from the shops introduced in the in-room guide for this Accommodation, and everything was delicious. We’ve been talking about staying for three nights next time. We’re looking forward to staying again. Thank you very much for your hospitality.

We’re repeat guests! This time, our whole family stayed to celebrate my mother’s 88th birthday. Since we told you in advance, you even prepared a special 88th-birthday outfit and took commemorative photos for us—thank you so much. One disappointment was that solar panels had been installed where the dog run used to be, so it had become much smaller than before. Still, your heartfelt hospitality and delicious meals always make us feel at ease, and my mother was very happy, so it became a wonderful memory. Thank you very much.

With convenient access from Iseshi Station, we were drawn to this beautifully maintained private rental and stayed for one night as a couple. From arrival to checkout, every staff member was attentive and courteous. I was pregnant and had some dietary restrictions, but they kindly accommodated them at breakfast with great flexibility. We also truly appreciated the detailed guidance on the history of Ise Jingu and how to visit properly, as well as recommendations for nearby shops. (We had researched Ise in advance, but the staff’s explanations were by far the clearest.) We’d love to return next time with our child as a family of three.

Everything exceeded our expectations in every way. The Room was spacious, spotless, and very well maintained. Every staff member was friendly and provided warm, welcoming service. The meals were delicious, and the private Onsen allowed us to relax at our own pace—it was perfect. We would love to visit again in a different season.

It was our first time staying here!! Our dog was thrilled with the spacious yard. In the evening, we relaxed with a BBQ and a campfire—such a great time. There were also drinks and amenities provided, so it’s a perfect 100/100!! We went ahead and made another Reservation. We look forward to staying again next time!!

How many places are there where a feudal lord’s residence still remains at the very heart of the town even today? Being able to stay as a guest in such an estate, and to take your time admiring buildings and gardens that would have been impossible to see up close a hundred years ago, made for a fascinating and luxurious experience—spending time while directly sensing history and the passage of eras. It was unlike any stay I’ve ever had.\nThe accommodation building was new and spotless, with drinks, amenities, and everything else well provided, making it very comfortable.

Just looking out at the lake from our Room made me feel truly happy. Everything in the Hotel, starting with the Room, was so comfortable that I was really glad we chose to stay here. The portions were very generous and a bit too much for me, but both dinner and breakfast were delicious. Thank you very much. This is an Accommodation I definitely want to visit again. Next time, I’m planning to come by car with my husband, and I’m already looking forward to it. (I also loved the wonderful bath in our Room, but I wanted to see the Onsen building as well; I’m very sorry for the trouble caused regarding the lockers.)

The Hotel is in a great location, and the Room was very spacious, making our stay comfortable. Akita Station is also nearby, and the Akita Citizen’s Market, where you can shop, is just a short walk away, which made our stay enjoyable. If we have the opportunity, we would definitely like to stay at this Hotel again.

Although I have stayed at many Hotels and Ryokans in Japan and abroad, there are surprisingly few Hotels that I can look back on later and truly feel were a great stay. This time, however, even after more than a month, the wonderful afterglow of the trip still remains. The Room, restaurant, and pool were all impeccably maintained, with thoughtful attention evident everywhere—nothing felt lacking or excessive. A major reason was also the excellent hospitality from the female staff member who welcomed us from check-in. I was also happy that there were no guests being loud or disruptive, and I am truly grateful to have found a Hotel I can return to with a smile and say, “I’m home!”

This was a return visit. I stayed here to visit my family’s grave and Koryu Shrine. The warm hospitality from the proprietress and all the staff was truly pleasant. The meals were delicious for both the eyes and the palate. Breakfast included a partially buffet-style setup, and everything was always kept beautifully arranged. The baths and changing area were also consistently clean and well maintained, which impressed me with how attentive the staff are. This is an Accommodation that makes you want to stay again!

I stayed here for the first time because I’d heard the breakfast was delicious! There’s a large public bath, the Room bath is spacious, and of course the breakfast was great. It was a bit disappointing that the Room refrigerator didn’t have a freezing function, but they were able to provide ice the next day, which really helped. I also regret that I couldn’t make it in time for the curry served from the evening. I’d like to stay here again if I’m in the area.

Everything was always clean, and I had a very comfortable stay! All of the staff provided wonderful hospitality. This time, I chose the “Tajima Beef Colorful Kaiseki” course! They carefully explained each dish, which made it even more enjoyable. I was able to fully enjoy Kinosaki at night.

It was a very satisfying trip to Shirahama. This Accommodation is in an excellent location, close to Shirarahama Beach. The Room was thoroughly cleaned, and we were very satisfied. We love Onsen, so we were happy with the large public bath here. The food was delicious as well. All the staff were attentive and helpful—thank you very much. It was an Accommodation that exceeded its price. We were also blessed with good weather and could relax at our leisure. It’s an Accommodation that makes us want to come again.

My first trip to Tottori. I was exhausted after the scorching heat at the Tottori Sand Dunes, but I was soothed by the Onsen, a wonderful dinner, and hospitality-filled service. The open-air bath in our detached Room was very spacious, and I enjoyed it many times. I especially loved the shiso pickled scallions served at dinner and bought some at the shop. I was surprised to find such a wonderful Onsen Accommodation so close to the station. I’d love to visit again.

We stayed here for a family trip to celebrate a 60th birthday. The Room called “En” had wonderful views and beautiful furnishings, allowing us to forget everyday life and fully enjoy the relaxed pace of Amami. Above all, every meal was delicious, and we could really feel the care put into using local ingredients and pesticide-free produce—it was outstanding.

This was my sixth visit in total, and I’m grateful to be moved every time. Thanks to the variety of rooms and the warm hospitality of all the staff, I’m able to experience the sense of escape from everyday life that I value when traveling. Above all, what impresses me every time is the food. The dinner menu has never been the same even once, and the seasonal dishes have become the highlight of each stay. Considering today’s rising costs for all kinds of ingredients, I’m truly impressed and thankful to see the chef’s exceptional creativity and ingenuity reflected in every meal. One note of caution: because the food is so outstanding, you may end up drinking more than usual—so if you enjoy alcohol, a bit of self-control is recommended (laugh).

I had a very comfortable stay. Both the property and the Room were clean and well maintained, with thorough housekeeping. The meals were delicious and served in just the right portions. The staff’s service was naturally friendly and made me feel at ease. The only disappointment was that I was looking forward to a beer after my bath, but there was no shop or vending machine, so I had to wait until dinner. That said, this is a rather indulgent request given how well stocked the drink bar in the lobby is. It was an Accommodation I would like to visit again.

As a couple, we were able to relax and enjoy a comfortable stay. We had high expectations because the Reviews were highly rated, and this Hotel truly lived up to them. The Room layout is closer to that of a Business Hotel, but it was very clean, well equipped, and we had no complaints. The large public bath was never crowded, so we were able to use it several times during our stay. There was also a massage chair, which made it easy to unwind and relax. Breakfast was a standard buffet with plenty of variety. The French toast in particular was delicious. We also enjoyed visiting the adjacent Isuzu Plaza more than we expected. If you stay here, I recommend making a Reservation in advance for the tour.