Nationwide × Accommodation With À La Carte DiningHot springHighly rated for rooms and amenities at Hotel·Ryokan

I’m a repeat guest who visits whenever the dining menu changes, and no matter how many times I stay, this Hotel always feels special—comfortable, never boring, and a perfect escape from everyday life. This time, just before the menu changed, I had the FIJI course at OYAMA. Every dish was outstanding: six beautifully crafted courses made with carefully selected ingredients and skillful techniques, plus dessert—all delicious. As always, the staff’s timing and attentive yet natural service made the meal truly enjoyable.

It was two days full of surprise and inspiration. I only knew it was a museum Hotel, and to be honest, I came mainly for Briance—but it truly felt like an actual museum. Even while exploring the building, the staff kindly provided detailed explanations, which made it even more enjoyable. Every piece is one of a kind, and through the art tour program we also received in-depth commentary. I understood why so many guests return again and again, and it made me want to explore even more myself. The Room was very comfortable and easy to use, the lounge food was delicious, and even though we had dinner at Briance—the original purpose of our visit—we ended up fully enjoying the bar and lounge as well. The wonderful smiles and thoughtful hospitality from all the staff were outstanding, allowing us to spend a truly relaxing holiday. Thank you very much. Needless to say, we thoroughly enjoyed Briance as well.

This was my first time visiting Sarugakyo Onsen, and to be honest, it didn’t feel like there was much sightseeing, but this Accommodation was so wonderful that I’d come back just to stay here again. The staff were all very hospitable, and the food was excellent. The pizza in particular was truly delicious—I ended up eating far too much. I’d love to visit again! Thank you very much.

Despite making a last-minute Reservation the day before, we received heartfelt hospitality and thoughtful attention, and were able to relax and truly unwind. Not only were the Room and meals wonderful, but the Onsen was exceptional as well, helping us forget our everyday fatigue and feel refreshed in both body and mind. Throughout our stay, we could feel the Ryokan team’s spirit of hospitality in every detail, which made us very happy. Thanks to you, it became a memorable and wonderful trip. We would love to visit again in a different season and see everyone again. We look forward to staying with you then.

We stayed for a Multiple Night Stay of four nights. Above all, this Accommodation is truly pet-friendly. We visited with both a dog and a cat, and they both seemed relaxed and happy. There were plenty of pet amenities, plus a dog run and more. We could stay with peace of mind, and all the staff clearly love animals, which made our time here even more special. The Japanese staff were wonderful as expected, and the international staff were also incredibly polite—so much so that we could have mistaken them for Japanese staff. They always greeted us with warm smiles, and it made us feel that the training and working environment at this Accommodation must be excellent. The staff deserve more than five stars. Meals are à la carte style, so you can choose whatever you like each day in any amount you want. This was especially appreciated for a Multiple Night Stay, and every dish was above average in taste. They offer a great balance of both Japanese and Western options, so we never got tired of the food. Everything was delicious every day. Alcohol (including drinks at the evening bar) as well as beverages in the Room refrigerator are inclusive, which is very reassuring for those who drink. Also included was 30 minutes of spa treatment per day—having a massage daily was truly healing. The Room size was neither too large nor too small—perfect for two people—and it was well designed and easy to use. The hot spring water left our skin smooth and glossy; it was excellent. Both the indoor bath and open-air bath are free-flowing from the source, and we could adjust both water volume and temperature using only source water. It’s pure luxury. These days many Hotels and Ryokan only allow smoking in designated areas, so being able to smoke on our private terrace attached to the Room is something smokers will really appreciate, especially if you want to enjoy a drink on the terrace while having a smoke. Because the terrace is surrounded by high walls, our cat could also go out safely for walks. Cats tend to run off easily, so it’s rare to let them stroll freely—this was another great point. Our cat enjoyed walking around comfortably. It was our first time visiting Kikuchi City. There are many wonderful places nearby including Kikuchi Gorge, and Aso is less than about an hour away as well, making sightseeing very convenient. Since there is a university stable near this Accommodation, there may occasionally be a slight animal smell, but that isn’t an issue caused by this Accommodation itself. And since this is an Accommodation people choose specifically because they love animals enough to travel with pets, I felt it’s simply not something to worry about (it didn’t bother me). This is a fantastic Accommodation where you can truly relax with your pets. Thank you very much.

This was our second stay as a couple. Just like last time, all the staff were friendly and attentive, and it reminded us what a wonderful Hotel this is. The Room and bath were of course lovely, but what truly stands out at this Hotel is the food. Since the menu lists only the ingredients, we try to imagine what will come—and it’s always even more creative than we expect, which makes it so much fun. Every time, we’re amazed by the presentation, combinations, and flavors, and my husband and I enjoyed dinner saying, “They’re geniuses.” And the paired wines are incredible! They’re so delicious that we’re surprised every time. We were happy to spend such a wonderful time here. We will definitely be back!

I really loved the room interior. Enjoying Pierre Hermé desserts in the lounge at tea time was wonderful, and the lounge’s evening atmosphere was so lovely that dinner was especially memorable. The Mountain Lights right in front of the Hotel were also beautiful. The breakfast buffet offers a wide variety, has a lively atmosphere, and is delicious. This is a Hotel I would love to visit again.

I found this Ryokan while looking for a trip to give my boyfriend as a birthday present, also as a thank-you for his proposal. This was an important trip for me, and everything—from the hospitality to the Onsen, the food, and the Room—was wonderful. It was a truly heartwarming Ryokan. When I asked about bringing in wine as a surprise, they responded and accommodated my request promptly and with great care. I didn’t expect such thoughtful support, and I’m very grateful. In the end, he was delighted, and we were able to spend a lovely time together. While searching for a Ryokan, I saw many reviews praising the hospitality, and after staying here I completely understand why. The service from our attendant and all other staff was excellent, making this trip even more special. We also enjoyed seasonal flavors in the cuisine, and since it was served in our Room we could relax and enjoy it at our own pace. The words said to us at departure—“We look forward to welcoming you again in another season”—left a strong impression on me. We would love to visit again.

I stayed here to attend a soccer match and had a comfortable experience in every way. I would love to stay again, and I appreciate your continued support. If you’re going to watch a soccer match, I highly recommend staying here—you’ll be impressed.

We stayed to celebrate a birthday anniversary. The hot spring water was excellent, and the amenities were well stocked. In the bathroom refrigerator, there were small sherbet treats (for heatstroke prevention?), along with water and tea. At dinner, there was a surprise that made us very happy, and we were able to spend this special time in a meaningful way. Thank you very much.

The Room was spotless and thoroughly cleaned, and the amenities were well stocked. I stayed with breakfast included; it was a buffet with a wide variety of options, and the dishes changed slightly each day, which was great. Also, I only found out after arriving that there was an Onsen, but it helped relieve my fatigue and was very relaxing.

It was a wonderful experience. Thank you to all the Hotel staff. I was worried about the weather, but we were able to enjoy stargazing as planned. They also adjusted the dinner time, and we were able to relax and fully enjoy everything at a leisurely pace—truly Aman quality. The Japanese-inspired cuisine was, of course, delicious. Even the great-tasting coffee showed how much attention is paid to every detail. Above all, the hospitality of every staff member supported and elevated our stay into something truly memorable. We stopped by the thermal spring around checkout time, but the sidewalk had become so hot in the sun that it was impossible to walk on. This is definitely something to visit after late afternoon. Next time, I’ll enjoy it with a Multiple Night Stay. Personally, I love Hawaii, and there’s nothing better than having a beer alone on the balcony at dawn—but drinking coffee while looking out over Ago Bay from my Room at Amanemu surpassed even that. I’ll be back.

The Room was very clean and lovely, and I had a comfortable stay. The windows open fully, so you can really enjoy the riverside atmosphere. In the morning, I could even see boats collecting clams. It’s also close to the bus stop, making it convenient for getting anywhere. Everyone at the front desk and the cleaning staff were kind and helpful. The bathroom was clean as well, and it was very pleasant to use. One downside was that there was no luggage rack. Since I have back pain, I placed my luggage on the desk with permission, but then I couldn’t use the desk, which was disappointing. Also, not having a clock by the bed was a small inconvenience. If these points are improved, I think it would be an even more comfortable stay. That said, it’s a wonderful Hotel. I’d definitely like to stay again if I have the chance.

The carefully prepared, healthy cuisine, the clean and stylish Room, the luxurious amenities, and the bath where you can soak while listening to the gentle murmur of the river—everything was deeply satisfying and made for a truly wonderful stay. What left the strongest impression was the hospitality of all the staff. There were several international staff members as well, and seeing them serve guests earnestly in Japanese and make an effort to embrace Japanese culture was heartwarming and put me at ease. This is an Accommodation I would love to visit again. Thank you very much for such a wonderful time.

It was a new, clean Hotel. Breakfast was also good, with the tables well arranged! The staff at check-in—both men and women—were unpleasant! There were plenty of power outlets, which was helpful! I couldn’t connect to the free Wi‑Fi no matter what!

A Resort Hotel where you can enjoy a private pool, private sauna, and private Onsen without leaving your Room or seeing anyone—just complete privacy. It felt like Ubud in Bali. Being able to order meals via room service exactly as you like, with no restrictions on the number of portions, was truly appreciated. I can’t believe such a wonderful place was so close! I’d love to visit again.

From the warm welcome to the heartfelt send-off, we were truly satisfied with the hospitality. With the carefully designed interior and a beautiful garden view, we could freely enjoy a variety of delicious Ureshino cold teas, which helped us forget the heat. Dinner was delicately prepared with deep flavors and was beautiful to look at; even my mother, who has visited Onsen all over The whole country, was deeply moved. The bath in our Room was also a continuously flowing Onsen, and it felt wonderful. All of the staff were genuinely kind, and their smiles were soothing as well.

I visited Niseko to see Mt. Yotei. Unfortunately, it was raining and I couldn’t see it, but the delicious meals made up for it. Thankfully, the next day was sunny and I was able to see Mt. Yotei in all its glory. The Italian set course was excellent—each dish was delicious, and the flow of the course felt natural and very well put together.

I look forward to staying at Pearl Star every summer. Thanks to the staff who provide Shuttle Service with a smile from check-in to check-out, I always have a very pleasant stay. Breakfast is one of the highlights for me, and I like to get seated early and enjoy it at a relaxed pace. This is a Hotel I would love to stay at again and again.

Thank you very much for your hospitality. My spouse and I were able to enjoy the private family bath together many times, and it became a wonderful memory for us. We are truly grateful to everyone at the Accommodation for your warm and dedicated service. We were very concerned to hear about the major earthquake that occurred shortly afterward. We will continue to support you, and we hope to visit again.