Nationwide × Accommodation With À La Carte DiningHot springHighly rated for customer service and hospitality at Hotel·Ryokan

This was my first time visiting Sarugakyo Onsen, and to be honest, it didn’t feel like there was much sightseeing, but this Accommodation was so wonderful that I’d come back just to stay here again. The staff were all very hospitable, and the food was excellent. The pizza in particular was truly delicious—I ended up eating far too much. I’d love to visit again! Thank you very much.

This is the most satisfying Ryokan I have ever stayed at. The hospitality was beyond anything I could have imagined. The owner, the proprietress, and all the staff were wonderful people, and their warmth truly touched my heart. The meals, centered on seafood, featured outstanding ingredients and careful preparation—I was completely satisfied. What deserves special mention is the owner’s 100% buckwheat handmade soba: its aroma and smoothness were exceptional. I live in a prefecture known as a soba mecca, but I have never had soba better than this. Even the breakfast vegetables were all pesticide-free and homegrown, made with real care. The Onsen water was a reddish cloudy spring that felt gentle on the skin and relieved my fatigue. The building has a dignified presence with a sense of history. In every way it was outstanding—an Accommodation that makes you want to return again soon.

The carefully prepared, healthy cuisine, the clean and stylish Room, the luxurious amenities, and the bath where you can soak while listening to the gentle murmur of the river—everything was deeply satisfying and made for a truly wonderful stay. What left the strongest impression was the hospitality of all the staff. There were several international staff members as well, and seeing them serve guests earnestly in Japanese and make an effort to embrace Japanese culture was heartwarming and put me at ease. This is an Accommodation I would love to visit again. Thank you very much for such a wonderful time.

I found this Ryokan while looking for a trip to give my boyfriend as a birthday present, also as a thank-you for his proposal. This was an important trip for me, and everything—from the hospitality to the Onsen, the food, and the Room—was wonderful. It was a truly heartwarming Ryokan. When I asked about bringing in wine as a surprise, they responded and accommodated my request promptly and with great care. I didn’t expect such thoughtful support, and I’m very grateful. In the end, he was delighted, and we were able to spend a lovely time together. While searching for a Ryokan, I saw many reviews praising the hospitality, and after staying here I completely understand why. The service from our attendant and all other staff was excellent, making this trip even more special. We also enjoyed seasonal flavors in the cuisine, and since it was served in our Room we could relax and enjoy it at our own pace. The words said to us at departure—“We look forward to welcoming you again in another season”—left a strong impression on me. We would love to visit again.

I chose this Hotel again because I wanted to celebrate a birthday and had stayed here before. The phone service was excellent, and thanks to the female staff member who helped us that day, as well as all the other staff, it became a wonderful birthday. Thank you very much. The Room was clean, and the private family bath was amazing! Since it was a weekday, there weren’t many guests, so we were able to enjoy our meal in a very calm atmosphere. My partner loves steak and was thrilled, and everything—from the crab and steak to the other dishes—was delicious! The drinks made by one of the male staff members were also very tasty. With such outstanding hospitality in every way, we had a wonderful day. We will definitely stay again.

The parking lot is less than a 1-minute walk from the Accommodation, but cars can’t be brought right up to the entrance, so the proprietress kindly came to the car to pick up our luggage. For dinner we chose the Shige-no-ya group dining Plan; the hot pot was served with their homemade broth instead of ponzu or other sauces, and it was very delicious. The soba rice porridge served at breakfast was also excellent. However, we booked a room with an open-air bath, but perhaps due to its age, one tile had come off and there were quite a few floating bits like adhesive and dirty debris inside, which was disappointing. There were several spots that lifted when touched as well, so I think they should be repaired before more tiles start coming off. My husband used it and said both the Onsen and the garden were wonderful, but my daughter and I couldn’t use it because it felt unclean, which was unfortunate. All of the staff were easy to talk to, and they spoke to my daughter every time they saw her; everyone was very friendly and it was great.

We stayed for a Multiple Night Stay of four nights. Above all, this Accommodation is truly pet-friendly. We visited with both a dog and a cat, and they both seemed relaxed and happy. There were plenty of pet amenities, plus a dog run and more. We could stay with peace of mind, and all the staff clearly love animals, which made our time here even more special. The Japanese staff were wonderful as expected, and the international staff were also incredibly polite—so much so that we could have mistaken them for Japanese staff. They always greeted us with warm smiles, and it made us feel that the training and working environment at this Accommodation must be excellent. The staff deserve more than five stars. Meals are à la carte style, so you can choose whatever you like each day in any amount you want. This was especially appreciated for a Multiple Night Stay, and every dish was above average in taste. They offer a great balance of both Japanese and Western options, so we never got tired of the food. Everything was delicious every day. Alcohol (including drinks at the evening bar) as well as beverages in the Room refrigerator are inclusive, which is very reassuring for those who drink. Also included was 30 minutes of spa treatment per day—having a massage daily was truly healing. The Room size was neither too large nor too small—perfect for two people—and it was well designed and easy to use. The hot spring water left our skin smooth and glossy; it was excellent. Both the indoor bath and open-air bath are free-flowing from the source, and we could adjust both water volume and temperature using only source water. It’s pure luxury. These days many Hotels and Ryokan only allow smoking in designated areas, so being able to smoke on our private terrace attached to the Room is something smokers will really appreciate, especially if you want to enjoy a drink on the terrace while having a smoke. Because the terrace is surrounded by high walls, our cat could also go out safely for walks. Cats tend to run off easily, so it’s rare to let them stroll freely—this was another great point. Our cat enjoyed walking around comfortably. It was our first time visiting Kikuchi City. There are many wonderful places nearby including Kikuchi Gorge, and Aso is less than about an hour away as well, making sightseeing very convenient. Since there is a university stable near this Accommodation, there may occasionally be a slight animal smell, but that isn’t an issue caused by this Accommodation itself. And since this is an Accommodation people choose specifically because they love animals enough to travel with pets, I felt it’s simply not something to worry about (it didn’t bother me). This is a fantastic Accommodation where you can truly relax with your pets. Thank you very much.

Despite making a last-minute Reservation the day before, we received heartfelt hospitality and thoughtful attention, and were able to relax and truly unwind. Not only were the Room and meals wonderful, but the Onsen was exceptional as well, helping us forget our everyday fatigue and feel refreshed in both body and mind. Throughout our stay, we could feel the Ryokan team’s spirit of hospitality in every detail, which made us very happy. Thanks to you, it became a memorable and wonderful trip. We would love to visit again in a different season and see everyone again. We look forward to staying with you then.

This Accommodation let us fully enjoy both the sea and the Onsen. The sound of the waves heard from the tatami Room was truly, truly soothing—it was a Room that made us want to keep watching and listening forever, and to stay longer. From arrival to departure, every staff member was kind and attentive. We were able to enjoy the meals, drinks, and even late-night ramen. There wasn’t a single thing to complain about—this is a place we absolutely want to visit again. Thank you for such a wonderful time.

I’ve stayed at many Accommodations, but I may have never felt this comfortable anywhere else. We decided to go to Hakone on short notice and made a Reservation. The food was beyond words—watching it disappear was genuinely sad (in the best way). When my father dropped his napkin and I went to pick it up, a staff member immediately came over and brought a fresh one. Even though our Reservation was last-minute, they also prepared an anniversary message plate for my parents. This is true hospitality! The open-air bath in the Room was pure luxury, and the water felt wonderful. This is an Accommodation I definitely want to return to. Thank you so much!

I stayed here after relatives in Shonai recommended it as an Accommodation with excellent food, and it exceeded my expectations. From appetizers to dessert, everything was carefully prepared—making the most of the ingredients with creative touches—and the portions were generous. Every dish was delicious, and I left completely satisfied. Breakfast was just as impressive as dinner, with a wide variety of items and great flavor. After the wonderful meal, it was also nice to relax in the Onsen bath in my Room. The staff’s bright smiles were another highlight. I’d love to come back to enjoy seasonal dishes at a different time of year, and also explore the Onsen town and try visiting private baths at other facilities.

Because my husband is from Nagaoka, we come from Tokyo to Niigata every year during the Obon season. Our usual routine is to go swimming at Kakudahama Beach first, then stay at Hotel Asuka. The made-to-order dinner buffet is delicious, and the food comes out quickly. The dishes you can pick up anytime are also great, so I always end up eating too much. Both the long-time staff and the newer team members are truly pleasant and welcoming—it makes me feel at home. This is my favorite hotel that I look forward to visiting every year. We’ll be back again next year, so thank you in advance.

It was my first time visiting Shirahone Onsen, and I’m glad I chose Yumoto Saito Ryokan. Everything was excellent. The service was attentive, the meals were carefully prepared and delicious, and the baths were clean and relaxing. The Room was a spacious Japanese-Western style room. It made me want to come back again!

This is a relaxing Accommodation. The staff always welcome us warmly. There are also several international staff members, and I’m impressed by how well they speak Japanese. I hope they keep up the great work. The food is delicious, and no matter how many times I have it, I never get tired of it. This time, I tried the Western-style breakfast for the first time, and it was quite good. I will visit again. Thank you very much.

We stayed here to celebrate my mother’s birthday, and thanks to the wonderful hospitality, it was truly a great trip! Everything was spotless, the bath was very relaxing, and everyone’s thoughtful care was exceptional—we would love to stay again. Thank you very much for such a wonderful experience.

I found this Facility on IKYU and liked it so much that I made a Reservation. Just as expected, I thoroughly enjoyed the Facility, the meals, and the Onsen (ceramic bath). During a conversation with the staff at dinner, we talked about Hachimantai’s Dragon Eye. They told me they had gone there after borrowing rental boots and that it was wonderful. So I went the next day right away. Like Zao Okama last year, I was moved by the breathtaking scenery. It was a truly great stay—enjoying both the magnificent nature and the delicious meals at the Facility. Thank you very much for taking such good care of us.

I stayed one night at Seito in Tateyama and was able to truly relax both physically and mentally. The Accommodation had a calm, clean atmosphere, and the staff were courteous and attentive, which made me feel at ease from the moment I arrived. From my room, I could see Tateyama’s gentle sea, and at sunset I found myself sitting by the window for quite a while just taking in the view. The meals featured plenty of local ingredients; in particular, the fish dishes were fresh and full of flavor, making the trip even more enjoyable. The semi-open-air bath was also perfect—the water temperature was just right, and it felt like my everyday fatigue slowly melted away. Overall, I felt this is an Accommodation with exceptionally high satisfaction for anyone who wants to spend time quietly. It was a stay that made me want to return in a different season.

We stayed here as a family. It was conveniently located near the station, making it easy to access Enoshima and Kamakura. Check-in was smooth, and the staff were very friendly and helpful. We were able to relax in the Onsen, and the breakfast was delicious. We would love to stay here again.

We were very satisfied with both the Facility and the meals. In particular, we were truly impressed by the wonderful thoughtfulness of all the staff—those at the front desk, those who served our meals, those who saw us off at the entrance, and those who kept the property clean. Thanks to you, it was a wonderful trip and we are very grateful. Thank you very much.

I chose this Hotel because I like the SOIL brand, and it was an even better stay than I expected! I really loved the exterior that blends into the scenery of the Nagato Yumoto area, and the interior design that seems to value natural colors. The staff kept a comfortable level of distance, and I also enjoyed dinner at the restaurant. The sauna on the top floor had just the right humidity, so it didn’t feel too intense even when staying in longer than usual despite the temperature. Relaxing while listening to higurashi cicadas may end up being this summer’s highlight!