[Notice] Elevator Out of Service and High Call Volume Due to the Earthquake
Thank you very much for your continued patronage.
Following the recent earthquake, our Hotel is taking the measures below with our guests’ safety as our top priority.
1. Elevator service suspension
Due to the activation of safety devices, the elevators are currently out of service. At this time, there is no estimated time for restoration, and considering possible aftershocks, we are unable to guarantee when service will resume. Please use the stairs when moving around inside the building.
2. In-house services
All other in-house services and Facility areas remain available as usual.
3. Phone line congestion and new Reservations
Our phone lines are currently extremely busy, and it may be difficult to get through.
If you are considering a new Reservation, please use online booking via our official website or each Reservation site for a smoother process. We apologize for any inconvenience to those contacting us by phone and kindly ask that you call again later.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Super Hotel Kumamoto Ekimae Natural Onsen
General Manager





















