Measures Against COVID-19
We extend our heartfelt sympathies to those affected by COVID-19 and their families.
We also express our deep gratitude to all those, including healthcare workers, who are working tirelessly to prevent the spread of infection.
We are committed to ensuring safety and will make every effort to bring the spread of COVID-19 to an end as soon as possible.
To Our Valued Guests
Measures Against COVID-19
Thank you for your continued patronage of the Tokyo West Hotel Group.
In response to government requests related to COVID-19, our hotel is implementing the following measures to ensure the health and safety of our guests and hotel staff.
We kindly ask for your understanding and cooperation.
[Special Sanitation Measures Within the Hotel]
■ We have strengthened disinfection and sterilization measures within the hotel.
■ A protective sheet has been installed at the front desk to prevent droplet transmission.
■ Alcohol-based hand sanitizers are available at the front desk, and we ask guests using each facility to cooperate in hand sanitization.
[Hotel Staff Initiatives]
■ Hotel staff are required to wear masks while on duty.
■ We are enforcing temperature checks, hand washing, and gargling to ensure health management.
[Breakfast Service Measures]
To avoid crowding, we have set limits on entry times and the number of guests.
We are enhancing the sterilization of tableware, disinfection of handles, and other equipment.
Additionally, there may be changes to the buffet service and breakfast menu.
If you experience fever or other symptoms of illness, we kindly ask you to refrain from using the service.
[Guest Health Management Measures]
We ask the following guests to agree to special health management and cleaning measures:
■ At check-in, we request temperature checks and information on previous and subsequent accommodations.
■ Applicable Guests
- Guests who are not feeling well (symptoms such as fever or cough)
- Guests returning from overseas or visiting from abroad
■ Requests
- If you have symptoms such as a fever of 37.5°C or higher, cough, shortness of breath, headache, or fatigue, please report to the front desk.
We will also introduce you to institutions designated by the Ministry of Health, Labour and Welfare (such as health centers or returnee/contact consultation centers) if such symptoms occur.
- Please measure your body temperature daily.
- Except in unavoidable circumstances, please refrain from leaving your room.
If you must leave your room, please wear a mask.
- For Multiple Night Stays (2 nights or more), room cleaning will be suspended.
We will provide linens and amenities related to hygiene, and we ask for your cooperation in exchanging them yourself.
- We may refuse accommodation depending on the situation.
