Garden Hotel Shiunkaku Higashimatsuyama

It was a truly wonderful Hotel.From the moment I stepped inside, I felt a sense of calm and dignified atmosphere. The cleanliness throughout the building, the color tones of the furniture and interiors, the beauty of the design, and the carefully arranged details all conveyed the Hotel’s overall elegance.What impressed me most was the warmth of the staff. Their demeanor and choice of words reflected outstanding hospitality, allowing me to relax and enjoy my stay with peace of mind.Breakfast was also excellent—not only for the food itself, but also because it could be enjoyed slowly in a serene setting. It felt like one of the great highlights of staying at this Hotel.This Hotel is not simply a place to stay; it is a place to step away from everyday life and spend quiet time in refined comfort.I would highly recommend this Hotel to anyone who wants to take their time enjoying their stay while appreciating its beautiful atmosphere and distinctive world that the staff so carefully preserve.I sincerely thank all staff members for providing such a wonderful space and service. I would love to visit again.However, some guests’ behavior was disappointing.At minimum, basic manners matter—no swimming in the large public bath; no shouting by adults or children; no arguing or yelling between parents; no running in the breakfast area.Even though it was only one night, there was a significant gap between guests who wanted to enjoy a quiet, high-quality environment and those without manners. With both groups mixed together, it is true that there were many moments when I could not fully enjoy what should have been such a dignified and lovely atmosphere.The food, cleanliness, ambiance, elegance, professionalism at reception, quality of furnishings, and housekeeping (except for parts related to air conditioning within the building) were all excellent and very satisfying.This is an issue on our side as guests.Please follow basic etiquette in shared spaces: do not run (especially in the breakfast area), do not shout, do not argue loudly even as parents—and keep your voices down. Unfortunately there were many guests who did not observe these basics.I especially wish people would refrain from swimming in the large public bath.There were also children splashing water around with wash buckets—yet some parents did not correct them; instead they swam together with their children while being loud. It felt chaotic.I also did not want to witness arguments between parents.I do not want to hear shouting or yelling.If only guest behavior improved—but aside from that point, this Hotel is outstanding!

This Hotel had been on my list for a long time, and we really enjoyed the kids’ Room with drinks included and the water play area. If there were a deal such as half price from the second hour onward, we probably could have played for one more hour.Everything was very clean, and the staff service and drink service were excellent. However, the only disappointing points were that dust had built up on the shoji screen partition near the in-Room refrigerator, and about 10 dusty chairs were stacked by the window. If they are not meant to be used, I would have preferred them to be stored elsewhere, such as in a hallway. Please make sure these areas are thoroughly cleaned even if only once a month. We also appreciated the evening rice porridge service.Recommended for three-generation trips with small children. It was unfortunate that access to the women’s large public bath was limited to early hours only—my friend who joined after work couldn’t use it and was disappointed.