Hotel Kizan-kan

COVID-19 Measures at Hotel Kizan-kan (As of June 27, 2020) At Hotel Kizan-kan, we are implementing the following measures to ensure that our guests can use our Property with peace of mind. We apologize for any inconvenience this may cause and kindly ask for your understanding and cooperation. 1. Installation of Alcohol-Based Sanitizers Alcohol-based sanitizers are placed at the hotel entrance, restaurant entrance, banquet halls, and restrooms. We request all guests to use them upon entering the Property. 2. Regular Disinfection We regularly disinfect frequently touched areas such as elevator buttons, restroom doors, and stair railings with alcohol-based sanitizers. 3. Wearing of Masks All staff members are required to wear masks during commuting and working hours. Guests are also requested to wear masks. For guests without masks, we provide masks at the Property. 4. Ventilation in Various Areas We keep the doors of the lobby and restaurant open as much as possible during operations. We also recommend keeping the doors of meeting rooms and banquet halls open during use. 5. Reducing Face-to-Face Contact with Staff To prevent droplet infection, vinyl partitions are installed at the front desk and restaurant cashier. Cash trays are used for payments and handing over room keys. 6. Floor Signs for Waiting Guests Floor signs are installed as needed to ensure proper distancing for waiting guests. 7. Limiting the Number of Users in Elevators and Smoking Areas on the 1st Floor The number of users in elevators and smoking areas is limited. 8. Request for Self-Monitoring of Health by Guests Guests with a fever of 37.5°C or higher or those feeling unwell are kindly requested to refrain from using the Property. 1. At check-in, we conduct temperature checks, health condition surveys, and confirm overseas travel history. 2. In addition to regular room cleaning, we disinfect frequently touched items such as doorknobs, switches, TV remotes, and refrigerators with alcohol-based sanitizers. Depending on the situation, we may also disinfect the entire room using an ozone generator. 3. Guests are requested to periodically open the windows in their rooms for ventilation. 4. For the time being, rooms will be provided at least two days after the previous guest's use. 1. Movable table partitions are installed on restaurant tables. 2. We thoroughly disinfect tables and chairs with alcohol-based sanitizers after guests leave. 3. Breakfast is temporarily served in a boxed meal format instead of a buffet. To avoid crowding, we will ask for your preferred time in advance. 4. During lunch, we have introduced a meal ticket system to reduce in-store conversations. 5. For banquets and parties, buffet-style and large-plate meal services are temporarily suspended. Meals will be provided in a boxed meal format or individually served by staff. 6. Guests are requested to refrain from loud conversations during meals. 1. Staff are required to take their temperature and record it upon reporting to work. Guidelines are in place for actions to take in case of fever or poor health. 2. Staff are required to wear gloves, wash hands regularly, and use alcohol-based sanitizers. 3. Staff are instructed to maintain social distancing not only among themselves but also with guests, avoiding prolonged close contact. 4. Non-essential business trips are prohibited, and staff are advised to refrain from attending overseas travel or events with large gatherings. 5. If it is confirmed that a staff member or guest has contracted COVID-19, we will respond in accordance with the guidelines set by the Ministry of Health, Labor and Welfare, local governments, and the hospitality industry.