Guest Reviews & Impressions for Riga Gran Kyoto

(Kyoto Prefecture/About a 3-minute walk from Kyoto Station Hachijo East Exit.) [Total 261 Rooms]
Overall Score
4.27
Good (98)
  • Rooms & Amenities
    4.30
  • Facility
    4.40
  • Hospitality & Service
    4.42
  • Meals
    4.08
  • Onsen & Bath
    4.17
  • Satisfaction
    4.21
3.60
s co

Some hygiene issues

Overall, the evaluation is good, but there were some hygiene issues that left dissatisfaction. - Room slippers are rubber sandals. - Severe dirt on the flooring. Personally, I evaluate hygiene based on areas like bathtubs and water facilities, which had no issues; however, these two points were highly disappointing. The black rubber sandals appeared dirty due to white deterioration and also absorb bacteria and odors. Without knowing how they are disinfected, they are not wearable. Although the room seemed reasonably comfortable to stay in, these factors left a very negative impression. It might be part of a lower-tier series of RIHGA Royal Hotels, but I may not choose it again next time.

  • Rooms & Amenities4
  • Facility3
  • Hospitality & Service4
  • Meals－
  • Onsen & Bath4
  • Satisfaction3
  • 4/10/2025～
  • 1 person 1 room
  • Standard Twin Room - Separate Bath and Toilet
  • No meals included.

Reply from the Facility

Dear S CO, Thank you very much for your valuable feedback. We sincerely apologize for the discomfort caused regarding the hygiene of your Room during your stay. In particular, we acknowledge that the condition of the rubber sandals and flooring cleanliness in the Room are crucial elements for ensuring a comfortable experience. Although our Hotel conducts regular cleaning and disinfection, we take your concerns seriously and will further enhance our cleaning management and inspection of amenities moving forward. It is truly regrettable that we could not meet your expectations despite choosing our Hotel. Please rest assured that all staff members will continue striving to provide a more comfortable stay for all guests. Thank you once again for sharing your thoughts with us. Sincerely, Service Manager Rihga Gran Kyoto

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