Guest Reviews & Impressions for Smile Hotel Premium Osaka Higashi Shinsaibashi

(Osaka Prefecture/Nagahoribashi Station and Nihonbashi Station are approximately a 5-minute walk from Exit 6.) [Total 216 Rooms]

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  • 3.40
    おちょる

    The payment method f...

    The payment method for the accommodation fee could be changed to Online Credit Card Payment or Local Payment until the last minute, so I switched to Online Credit Card Payment two days before my stay. However, on the day of check-in, I was asked to make a payment at the hotel front desk. When I explained that I had already switched to Online Credit Card Payment, the first staff member did not understand, nor did the second one. Finally, it was resolved when a third staff member came to assist. Since I had plans after check-in, this delay caused some stress. If changes can be made until the last minute, all staff should be prepared to handle such situations. The room itself was comfortable and without any issues.

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