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- ronnbai's Review
Guest Reviews & Impressions for Hotel Vista Hiroshima
- Rooms & Amenities4.35
- Facility4.37
- Hospitality & Service4.51
- Meals4.62
- Onsen & Bath4.44
- Satisfaction4.51
About Amenities
The room was clean and nice. The bathroom was also easy to use. The amenities included only one bottle of mineral water in the room, there was a pot but no tea bags or coffee, no explanation file for the equipment, and no notepad. Was there a response on the monitor screen? I didn't check that far, so I'm not sure. There were so many things missing. At breakfast, when I asked if there was takeout coffee, I was simply told, "It's outside." Outside where? Where exactly? If it's at the restaurant entrance, then guide me. That's what service means. There are many foreign tourists, and it would be nice to have explanation cards for the breakfast menu items, especially for Japanese dishes, even if it's just a simple English explanation. Even in the room, the washlet instructions are only in Japanese. If this hotel intends to continue welcoming foreign tourists, there are many areas for improvement. Has the manager ever stayed here? If not, they would understand if they did. I should have chosen APA after all.
- Rooms & Amenities4
- Facility5
- Hospitality & Service4
- Meals4
- Onsen & Bath5
- Satisfaction4
- 11/8/2024~
- 1 person 1 room
- Moderate Single (123cm Bed) - Non-Smoking -
- Breakfast included
Reply from the Facility
Thank you very much for choosing Hotel Vista Hiroshima. We are delighted to receive your compliments regarding the cleaning of the Room. However, we apologize for not being able to provide satisfactory service regarding the guidance on Hotel Facilities and the response of our staff. Tea bags and tea are placed near the coffee maker located on the second floor, and guests are welcome to bring them to their Room. We will share your feedback regarding the coffee maker guidance and strive to improve. We apologize once again for the insufficient guidance provided to our guests. We sincerely accept the feedback we received this time and will work towards creating a Hotel that satisfies our guests. Thank you very much for taking the time to post your feedback. We hope you will consider staying with us again if the opportunity arises. Front Desk, Fujii