Guest Reviews & Impressions for Ark Hotel Royal Fukuoka Tenjin - Route Inn Hotels -

• 4.17

  まるいぱん

  Date Posted: 4/20/2026

  A Family-Friendly Hotel for a Worry-Free Stay

  There were children’s toys in the manga area, and our child was able to play in the Room. At the breakfast buffet, there were also children’s cutlery and high chairs. A staff member came over, carried a high chair for our child, and set it up at our table! The affiliated parking lot was easy to find and conveniently close.

  • Rooms & Amenities4
  • Facility4
  • Hospitality & Service5
  • Meals4
  • Onsen & Bath3
  • Satisfaction5

  • 4/18/2026～
  • 3 people 1 room
  • Non-Smoking Hollywood Twin Room
  • Breakfast included

  Reply from the Facility

  Dear Maruipan, Thank you very much for staying at Ark Hotel Royal Fukuoka Tenjin. We also sincerely appreciate you taking the time to share your kind feedback. We are delighted to hear that you and your child enjoyed your time in our manga corner and in your Room. We are also honored by your compliments regarding our staff’s service at the breakfast buffet. We strive every day to ensure that guests with children can dine with peace of mind, so your words are truly encouraging to us. In addition, we are glad to know you were able to use our affiliated parking smoothly. We will continue working to be a Hotel where the whole family can enjoy a comfortable stay. All of us look forward to welcoming you again soon. Ark Hotel Royal Fukuoka Tenjin All Staff

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• 3.00

  PunchTheAir

  Date Posted: 9/15/2025

  The entrance area smells of tobacco.

  We apologize for any inconvenience caused. For example: - The smoking area near the entrance causes the entrance area to smell like cigarettes. - The laundry area is located on a smoking floor. - Room doors close abruptly, which can be dangerous (or the Facility itself feels quite outdated). We hope these points can be improved.

  • Rooms & Amenities2
  • Facility3
  • Hospitality & Service4
  • Meals－
  • Onsen & Bath3
  • Satisfaction3

  • 7/26/2025～
  • 1 person 1 room
  • 【Non-Smoking】Semi-Double
  • No meals included.

  Reply from the Facility

  Thank you very much for choosing to stay at our hotel. We also sincerely appreciate you taking the time to share your valuable feedback with us. We deeply apologize for not meeting your expectations during your stay and for causing any discomfort. Regarding the smell from the smoking area near the entrance, we recognize this as an important issue that affects the first impression of our hotel. We are committed to promptly addressing this by strengthening measures such as separating smoking areas more effectively and reconsidering their location. Additionally, we regret any inconvenience or discomfort caused by having a laundry area on a smoking floor, which reflects a lack of consideration on our part. We will take this into account as an improvement task moving forward regarding facility arrangements. Concerning issues with room door operations and aging facilities, we acknowledge these are critical matters related to guest safety. Immediate inspections will be conducted in affected areas, and adjustments or repairs to door closers will be carried out accordingly. The feedback you have provided will be shared among all staff members as we strive to create a safe and comfortable environment for all guests by making continuous improvements step by step. Although it may be presumptuous of us, we would greatly appreciate another opportunity to serve you in the future. We sincerely look forward to welcoming you back again soon. Ark Hotel Royal Fukuoka Tenjin

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• 4.50

  びーたくあやさん

  Date Posted: 8/20/2025

  Recommended Hotel for Families with Children

  The breakfast menu is perfect for preschool children, featuring kid-friendly tableware (including dishes with popular character designs), milk, natto, seaweed, basic fish dishes, and classic sausages. Depending on the day or season, children may also receive a coupon for a popsicle. The Facility itself feels like an older Hotel, but the excellent breakfast that kids love and the kindness of the staff more than make up for it. Having stayed at various Hotels in Hakata before—including some more expensive ones—we found that overly stylish places often have limited food options for children. Here, even our picky eaters enjoyed their breakfast the most. Thank you so much! We would definitely choose this Hotel again next time.

  • Rooms & Amenities4
  • Facility4
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath4
  • Satisfaction5

  • 8/16/2025～
  • 4 people 1 room
  • [Non-Smoking] Hollywood Twin Room
  • Breakfast included

  Reply from the Facility

  Thank you very much for choosing our Hotel among the many options available. We also sincerely appreciate you taking the time to share your warm feedback with us. We are delighted to hear that you and your child enjoyed breakfast together, and it brought great joy to all our staff. At our Hotel, we pay close attention to details such as offering classic menu items and character-themed tableware so that even young children can enjoy their meals with ease. Your comment, "This is the best place for breakfast," is a tremendous encouragement for our restaurant staff. We are also pleased that features like complimentary ice cream and Calpis drinks could become part of your child's travel memories. While some aspects of our Facility may reflect its history, we take pride in providing services and warm hospitality that compensate for this. Your kind words about wanting to choose us again inspire us not to rest on our laurels but continue striving to create a Hotel where families can enjoy their stay with smiles on their faces. When you visit Hakata again, please consider returning to our Hotel. All of us at Ark Hotel Royal Fukuoka Tenjin look forward to welcoming you back soon!

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• 5.00

  lee han

  Date Posted: 12/17/2024

  It was a bit disappo...

  It was a bit disappointing that only smoking Rooms were available, but the provided air freshener helped eliminate the smell, so it wasn't too bothersome. The stay was affordable, and although it's a short walk from the station, there were shops along the way, making it easy to find. The cleanliness was also impressive. I would love to stay again if I have the chance—hopefully in a non-smoking Room next time!

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service5
  • Meals－
  • Onsen & Bath5
  • Satisfaction5

  • 12/14/2024～
  • 2 people 1 room
  • [Smoking] Hollywood Twin Room
  • No meals included.

  Reply from the Facility

  Thank you very much for staying at our hotel. We are truly honored to receive such kind words. We are delighted to hear your positive feedback regarding our staff's service. It is wonderful to know that you were satisfied with our facilities. We are very pleased that you enjoyed your stay with us. If the opportunity arises, we would be grateful if you choose to stay at our hotel again. All of our staff look forward to welcoming you back in the future.

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This page only displays reviews posted on IKYU.com.