Guest Reviews & Impressions for JR-East Hotel Mets Kitakami

• 4.80

  シゲユキ

  Date Posted: 12/6/2025

  For early morning departures

  For early departures, we prepared sausage bread for breakfast in advance. In the cold of December, we wanted to warm it up in a microwave but found none available. It would be helpful if a microwave could be installed at the coffee corner on the first floor.

  • Rooms & Amenities5
  • Facility4
  • Hospitality & Service5
  • Meals－
  • Onsen & Bath5
  • Satisfaction5

  • 12/4/2025～
  • 1 person 1 room
  • Single - Smoking -
  • No meals included.

  Reply from the Facility

  Thank you very much for choosing JR East Hotel Mets Kitakami. We sincerely apologize for any inconvenience caused regarding the microwave. The microwave in our hotel is located on the 4th floor, and we regret that our guidance was insufficient, causing you trouble. Your request to place a microwave in the coffee corner on the 1st floor will be considered as a reference for future service improvements. Our staff will continue to strive to ensure your stay is as comfortable as possible. We look forward to welcoming you again in the future.

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• 5.00

  hana0330

  Date Posted: 5/2/2025

  Last-minute accommodation

  We stayed here a little over a year ago. This time, we visited Hanamaki City to see our son, who is staying in a dormitory for his high school baseball team. Although we initially planned for a day trip, after talking with him and learning about his schedule the next day, we decided to stay overnight and made an Accommodation reservation. We made the reservation past 10 PM and checked in after 11 PM. Despite the late hour, the staff member who assisted us was very kind. When we called to inform them of our delay, they provided parking guidance and greeted us warmly during check-in and check-out with a smile that instantly relieved our fatigue. The Room was equipped with essentials like phone chargers and memory foam pillows, which were incredibly helpful given our sudden stay. We may need to make another last-minute stay in the future; thank you in advance for your continued hospitality!

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service5
  • Meals－
  • Onsen & Bath5
  • Satisfaction5

  • 4/30/2025～
  • 2 people 1 room
  • Deluxe Single Twin Use - Non-Smoking
  • No meals included.

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• 5.00

  Rcsyi

  Date Posted: 3/26/2025

  The bedding was excellent!

  The bedding was excellent. We stayed in a triple room. Even though it was an extra bed, the mattress did not sink, and we slept soundly. Amenities were available in the lobby, including bath salts, allowing us to enjoy our preferred scents. Thank you very much!

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath5
  • Satisfaction5

  • 3/23/2025～
  • 3 people 1 room
  • Standard Twin + Extra Bed - Non-Smoking
  • Breakfast included

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• 4.67

  niceeee

  Date Posted: 3/8/2025

  I often use this pla...

  I often use this place. It's not outstanding, but I like it. However, water was seeping from the base of the toilet, so I rate the Facility as 3.

  • Rooms & Amenities5
  • Facility3
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath5
  • Satisfaction5

  • 2/25/2025～
  • 1 person 1 room
  • Single - Non-Smoking
  • Breakfast included

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This page only displays reviews posted on IKYU.com.