Guest Reviews & Impressions for Natural Hot Spring Hinokuni Bihada no Yu Super Hotel Lohas Kumamoto Natural Hot Spring

• 3.20

  川柳の仲間たち

  Date Posted: 11/24/2024

  The building is quite old. The Onsen is also quite small.

  • Rooms & Amenities3
  • Facility3
  • Hospitality & Service4
  • Meals－
  • Onsen & Bath3
  • Satisfaction3

  • 11/21/2024～
  • 1 person 1 room
  • [No Meals Included] [Non-Smoking] Room Type Assigned by Hotel [Enjoy the Surprise Until the Day]
  • No meals included.

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• 5.00

  sage04

  Date Posted: 10/21/2024

  The meals, service, and bath were all excellent.

  The service was excellent with smiles. The restaurant on-site was particularly impressive, with a chef who seemed like a top-notch professional, and I truly enjoyed a delicious dinner even by myself.

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath5
  • Satisfaction5

  • 10/17/2024～
  • 1 person 1 room
  • [With Breakfast] [Non-Smoking] Room Type Assigned by Hotel [Enjoy Until the Day]
  • Breakfast included

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• 3.80

  A H

  Date Posted: 10/17/2024

  The Onsen was great.

  I was healed by soaking in the Onsen at the Hotel. I checked in at 9 PM, and the Hotel staff kindly contacted me out of concern. Although the Room was non-smoking, I felt a slight smell, so I used an air purifier and it didn't bother me. At night, I was satisfied except for the footsteps in the hallway and the sound of doors opening and closing.

  • Rooms & Amenities3
  • Facility3
  • Hospitality & Service5
  • Meals－
  • Onsen & Bath5
  • Satisfaction3

  • 10/7/2024～
  • 1 person 1 room
  • [No Meals Included] [Non-Smoking] Room Type Assigned by Hotel [Surprise Until the Day]
  • No meals included.

  Reply from the Facility

  Thank you very much for choosing to stay at Super Hotel. We are delighted to hear that you were able to relax in the Onsen during your stay. Our staff is also very pleased to know that you felt reassured when you checked in late. We apologize for any discomfort caused by the smell in your Room. We strive to maintain a comfortable Room environment and will continue to make improvements. Thank you for your valuable feedback regarding the noise from footsteps in the hallway and the opening and closing of doors. We will work hard to create an environment where you can rest assured. We will continue to strive to improve our hospitality to ensure customer satisfaction, and we look forward to welcoming you again for another stay. Super Hotel Lohas Kumamoto Tennen Onsen

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The number of reviews and scores are aggregated values from reviews posted on IKYU.com and Yahoo!トラベル.
This page only displays reviews posted on IKYU.com.