At our Hotel, in consideration of the health and safety of our guests and employees as well as public health, we have strengthened disinfection and sanitization measures throughout the building as outlined below.
These measures have been implemented since January in cooperation with public health centers and medical institutions, based on guidelines from Japan’s Ministry of Health, Labour and Welfare for COVID-19 prevention, and will be further enhanced as circumstances require.
[Facility & Staff Initiatives]
1. Employee mask use and health management
- Wearing masks and face shields to prevent droplet transmission
- Thorough handwashing, gargling, and sanitizing
- Daily temperature checks and health condition reporting
(Employees with a fever are instructed to take leave; after their fever subsides, they are required to stay at home for 2 weeks.)
2. Wearing white gloves when handling guests’ luggage
3. Installing acrylic partitions at the front desk counter to prevent droplet transmission
4. Providing sanitizer throughout the building
- Sanitizer is placed in various areas such as the front desk and restrooms, and all visitors are asked to use it.
- In addition to standard alcohol-based sanitizer, we also use a sanitizer with strong antiviral performance.
5. Enhanced cleaning/disinfection of shared areas
We have strengthened disinfection/sanitization of frequently touched surfaces such as elevator buttons, shared restroom doorknobs, faucets, furniture, rental items, etc.
6. Enhanced disinfection/sanitization of guest rooms
- Ozone sterilization is performed during cleaning to improve hygiene in the room environment.
- Enhanced disinfection/sanitization of frequently touched surfaces such as doorknobs, remote controls, switches/faucets, room keys, etc.
- Air purifiers installed in all rooms throughout the Hotel.
- At Tokyo Shiodome / Tokyo Tamachi / Tokyo Kudanshita locations (select rooms), we offer some Rooms equipped with Panasonic’s space deodorizing/sterilizing device “Ziaino.”
7. Temporary suspension of breakfast service and changes to buffet-style service
[Requests for Guests]
1. Temperature check at check-in
Using a non-contact thermometer or thermal camera system.
*The thermal camera installed at the entrance of Tokyo Shiodome can continuously detect elevated temperatures not only for staying guests at check-in but also for all visitors.*
2. Completion of a health questionnaire at check-in
3: Use of self-service check-in/payment machines (automated kiosks)
This helps reduce congestion through faster check-in/check-out procedures while minimizing close contact with staff.
4: Cooperation with gargling/handwashing/sanitizing
Sanitizer is available throughout the building.
5: Health management during your stay
If you feel unwell please inform nearby staff.
If symptoms appear accompanied by fever or cough we can introduce you nearest medical institution.
For details please see below.
https://www.hvf.jp/news/detail_142.html
Villa Fontaine Village will continue prioritizing safety for both guests employees striving provide comfortable environment where you can stay peace mind .