At our hotel, we prioritize the health and safety of our guests and staff, as well as public hygiene. We have strengthened disinfection and sanitization measures throughout the facility as outlined below.
These measures are implemented based on the Ministry of Health, Labour and Welfare's guidelines for COVID-19 prevention in collaboration with health centers and medical institutions since January. They are further enhanced according to the situation.
【Facility & Staff Measures】
1. Staff Mask Usage & Health Management
- Masks and face shields worn to prevent droplet transmission
- Thorough handwashing, gargling, and sanitization
- Daily temperature checks and health reporting (Staff with fever are sent home to rest for two weeks after recovery.)
2. Use of white gloves when handling guest luggage
3. Installation of acrylic boards at front desk counters for droplet prevention
4. Placement of disinfectant throughout the facility
- Disinfectants available at various locations such as front desks and restrooms; guests are encouraged to use them regularly.
- In addition to standard alcohol-based disinfectants, highly effective antiviral solutions are also used.
5. Enhanced cleaning & disinfection in shared areas
Elevator buttons, restroom doorknobs, faucets, furniture, rental items—frequently touched surfaces—are thoroughly sanitized more frequently.
6. Strengthened room disinfection & sanitization
- Ozone sterilization during cleaning enhances air hygiene.
- Frequently touched areas like doorknobs, remotes, switches/faucets/room keys receive extra attention during disinfection.
- Air purifiers installed in all rooms across all facilities.
- At Tokyo Shiodome/Tokyo Tamachi/Tokyo Kudanshita locations: select rooms feature Panasonic Ziaino air purification systems for added protection.
7. Temporary suspension or modification of breakfast buffet services
【Requests to Guests】
1. Temperature checks upon check-in using non-contact thermometers or thermal cameras
*The thermal camera at Tokyo Shiodome entrance monitors not only staying guests but also detects fevers among all visitors continuously.*
2. Completion of a health questionnaire upon check-in
3. Use of automated check-in/payment machines
To reduce congestion during check-ins/check-outs while minimizing close contact with staff.
4. Cooperation with gargling/handwashing/sanitizing efforts
Disinfectant stations provided throughout the facility.
5 . Monitoring guest health conditions
If feeling unwell please notify nearby staff immediately; those experiencing fever/cough symptoms will be referred promptly toward nearest medical facilities assistance accordingly!
For more details visit: https://www.hvf.jp/news/detail_142.html
Villa Fontaine/Village remains committed towards ensuring safe comfortable environments prioritizing both guest/staff wellbeing!