Polar House Canadian Minami Karuizawa 1

To help prevent the spread of COVID-19, we ask all guests to cooperate with the following: A】Please wear a mask in shared areas. B】Please refrain from staying with us if any of the following apply: (B-1) You have a fever. (B-2) You have symptoms such as coughing, sore throat, or shortness of breath. (B-3) You are under health monitoring by a public health center or similar authority. (B-4) You have traveled overseas within the period designated by the government (currently within 2 weeks). *This also includes cases where you have been in contact with someone who has returned from overseas during that period. (B-5) You are otherwise feeling unwell. *This includes loss of taste or smell, or severe fatigue/exhaustion. C】By confirming your Reservation, you are deemed to agree to the following: (C-1) At check-in, temperature screening for all guests and submission of your address, name, and phone number. (C-2) If the results in (C-1) indicate suspected infection symptoms, we may ask you not to stay and may contact a nearby medical facility. Our infection prevention measures 1】Staff management (A) Daily temperature checks and thorough health monitoring (B) Staff who feel unwell (e.g., fever) will not be allowed to work (C) Staff wear masks 2】Thorough cleaning To prevent the spread of infection and provide peace of mind for our guests, we carry out even more thorough cleaning than ever before. (A) Wearing masks and gloves (B) Ensuring proper ventilation (C) After disinfecting all areas, handling large waste disposal and performing regular cleaning tasks (D) Wiping surfaces with either 0.05–0.1% (500–1,000 ppm) sodium hypochlorite solution or disinfectant ethanol (70%) (E) Frequently touched areas or visibly soiled areas are wiped down and disinfected regularly with extra care (Examples: tables; chair backs; doorknobs; light switches; remote controls; touch panels; faucets; handrails; trash bins; sinks; mirrors; room keys, etc.) (F）All used pillowcases, sheets, indoor slippers, towels, etc., are replaced with laundered and disinfected items. After collection they are stored to avoid contact until laundering/disinfection is completed. (G）Trash is sealed in plastic bags before disposal. (H）After toilet cleaning, ventilation is kept on as much as possible at all times