Hygge Chalet Hakuba

To ensure all guests can stay with peace of mind, our Facility has implemented the following COVID-19 prevention measures. Staff Measures ・Handwashing, gargling, and wearing masks ・Regular temperature checks ・Service that maintains appropriate distance from guests ・Individual Shuttle Service to avoid group transport Disinfection Measures ・Regular disinfection cleaning in the building (dining and beverage areas) ・Regular disinfection cleaning of shared common areas in the building ・Disinfection cleaning of guest Rooms ・Disinfection cleaning of in-room slippers ・Disposable use of in-room slippers Ventilation Measures ・Regular ventilation in the building (dining and beverage areas) ・Regular ventilation of shared common areas in the building ・Ventilation before and after each Room is used Check-in/Check-out Measures ・Guidance to maintain distance between guests while lining up ・Contactless or non-face-to-face procedures available ・Check-out available from your Room ・Splash prevention measures at the front desk (e.g., acrylic partitions) ・Check-in available from your Room Guest Room Measures ・Hand sanitizer provided ・Air purifier provided ・Masks provided or distributed upon request/availability ・Amenities disinfected after each use ・Room occupancy adjusted to avoid crowding Dining Measures ・Improved serving methods (e.g., individual plating) ・Monitoring and dispersing crowd levels at dining venues ・In-room dining and private dining rooms available ・Entry restrictions for guests who are feeling unwell Bath Area Measures ・Hand sanitizer provided ・Disinfection cleaning of bath area amenities ・Monitoring and dispersing crowd levels in bath areas Requests to Guests ・Please sanitize upon arrival ・Please wash hands and gargle regularly ・Please wear a mask outside your Room ・Please cooperate with temperature checks at check-in ・Please complete a health questionnaire at check-in Emergency Preparedness ・Emergency response manuals are in place ・Regular staff training for emergency response