Oakwood Residence Aoyama

COVID-19: Oakwood's Commitment to Ensuring the Safety of Guests and Staff At Oakwood, we are committed to staying informed as the global situation surrounding the spread and impact of COVID-19 continues to evolve. As always, the health and safety of our guests and staff remain our top priority. We are adhering to the guidelines set forth by the World Health Organization (WHO) and local government authorities, implementing thorough preventive measures to curb the spread of COVID-19. Ensuring a Healthy and Safe Stay At all Oakwood properties, we are fully dedicated to maintaining the cleanliness and hygiene of our Facilities. In response to COVID-19, we have introduced additional measures in line with global and local public health authority guidelines, enhancing our cleaning and hygiene protocols as follows: - Increased the frequency of cleaning and disinfecting across all Facilities, with a focus on high-traffic public areas such as lobbies, elevators, door handles, and restrooms. - Provided hand sanitizing gel and masks at the front desk for guests who wish to use them. - Requested all arriving guests to cooperate with temperature checks before entering the premises. - Asked all checking-in guests to complete a travel and health declaration form. - Ensured that all staff strictly adhere to prescribed standard operating procedures, including daily temperature checks and rigorous personal hygiene practices. Oakwood's regional response teams are available 24/7 to support our properties and are prepared to act swiftly in the event of a reported COVID-19 case at any property. Oakwood remains committed to taking cautious and proactive measures to protect the health and safety of our guests and staff. We sincerely thank you for your continued support of Oakwood and look forward to welcoming you to our properties. Updated: May 18, 2020