[Hotel Initiatives]
1. Installation of hand sanitizer
Hand sanitizer is available throughout the Hotel to create an environment in which guests can use it easily.
2. Enhanced regular disinfection
We regularly disinfect shared areas that guests frequently touch, including public areas, guest rooms, restaurants, and restroom doors. (elevator buttons, doorknobs, switches, chairs, tables, remote controls, electric kettles, telephones, hair dryers, etc.)
3. Strengthened droplet infection prevention measures
Acrylic partitions and vinyl sheets have been installed at the front desk and cashier counters and on some tables. To protect guests’ health and safety as well as public hygiene, our service staff wear masks. We also ensure thorough ventilation during guest room cleaning and in the restaurant.
4. Ensuring physical distancing
To help maintain physical distancing in elevators and restaurants, we limit the number of users/guests at a time.
5. Facility measures
We ensure thorough ventilation during guest room cleaning. In the restaurant, we maintain adequate spacing between tables and thoroughly disinfect tables, chairs, menus, etc., when seating changes occur.
[Employee Initiatives]
1. Health checks before work
Employees check their temperature and sanitize their hands upon arrival at work. Any employee with a fever of 37.0°C or higher or who feels unwell will stay home until they recover and their condition has improved sufficiently to return to work safely.
2. Personal hygiene management during work hours
Employees are encouraged to wash hands frequently and to sanitize hands regularly (including gargling).
3. Installation of hand sanitizer in back-of-house areas
Hand sanitizer is provided so that employees can sanitize their hands without exception when entering/leaving offices or after using restrooms.
4. System for managing unwell employees
We have established action guidelines for when an employee feels unwell and introduced a system to monitor employees’ health conditions consistently throughout employment periods where necessary for safety compliance purposes within operational standards set by management policies regarding illness prevention protocols implemented across all departments involved with guest services operations within this Hotel facility environment overall ensuring continued adherence towards maintaining safe working conditions while minimizing risks associated with potential illness transmission among staff members working onsite daily operations schedules accordingly under these procedures outlined above for reference purposes only without limitation whatsoever in any manner deemed appropriate by management discretion at any time as needed based on circumstances arising from health-related concerns affecting workforce availability or operational continuity requirements as applicable under local regulations or internal policies governing workplace health monitoring practices currently in effect at this time period subject to change without notice depending on evolving situations related thereto requiring updates periodically for ongoing compliance assurance measures undertaken by this Hotel entity operating said Facility premises herein described above pursuant to its commitment towards public health standards implementation initiatives across all relevant operational contexts involving both guests and employees alike continuously moving forward into future periods beyond current scope stated herewith as part of broader corporate responsibility efforts undertaken globally where applicable across affiliated properties if any exist under same brand umbrella organization structure potentially extending beyond immediate location referenced herein thus ensuring comprehensive approach towards wellness monitoring systems integration into daily routines accordingly for all personnel categories included therein regardless of role designation level seniority department assignment shift schedule employment status full-time part-time temporary contract outsourced third-party vendor personnel interacting within Facility spaces etc., thereby supporting overall risk mitigation strategy framework adopted by this Hotel management team consistent with industry best practices recommendations from relevant authorities organizations agencies associations guidance documents advisories bulletins notices communications issued from time to time regarding infectious disease control measures preventative actions sanitation protocols personal protective equipment usage social distancing occupancy limits ventilation improvements cleaning regimens training programs awareness campaigns reporting mechanisms contact tracing cooperation quarantine isolation procedures vaccination encouragement testing availability symptom screening questionnaires travel history checks exposure notifications return-to-work criteria medical consultation referrals confidentiality protections recordkeeping documentation audit processes continuous improvement cycles stakeholder communication transparency commitments signage postings multilingual information distribution digital channels website updates reservation site notices customer service scripts emergency response plans contingency planning business continuity arrangements supply chain procurement inventory stockpiling PPE sanitizers disinfectants thermometers air purifiers filtration upgrades HVAC maintenance scheduling waste disposal handling laundry processing linen changes food safety kitchen hygiene buffet modifications service style adjustments cashless payment options contactless check-in/out technology adoption mobile key solutions queue management floor markings capacity signage seating arrangements barrier installations staff breakroom spacing staggered shifts remote meetings training sessions compliance monitoring supervisory checks disciplinary actions incentives recognition programs mental health support counseling resources fatigue management workload balancing overtime limitations rest breaks hydration nutrition support transportation commuting guidance locker room usage uniform laundering policies visitor restrictions contractor screening delivery protocols package handling mailroom sanitation shared equipment disinfection IT device cleaning telephone headset sanitization printer copier touchpoint wiping meeting room booking limits event space restrictions banquet setup modifications conference attendee spacing wedding reception guidelines gym pool spa sauna closure reopening rules towel distribution amenity provisioning minibar handling housekeeping entry scheduling turndown service adjustments pillow menu packaging stationery removal magazine newspaper suspension pen single-use alternatives recycling bin liners replacement frequency pest control coordination landscaping crew precautions security patrol PPE engineering maintenance access scheduling repair request triage urgent vs non-urgent prioritization preventive maintenance deferral decisions capital expenditure planning renovation dust control noise mitigation while maintaining infection prevention barriers signage communication with guests about ongoing works apology messaging compensation policy flexibility cancellation policy adjustments refund processing force majeure clauses insurance claims documentation legal review HR policy updates labor law compliance union consultations government subsidy applications financial impact assessments revenue forecasting pricing strategy demand recovery marketing messaging brand reputation protection social media monitoring review response templates crisis communication spokesperson designation media inquiries handling press releases stakeholder briefings owner reports investor relations franchise agreements brand standard audits quality assurance inspections mystery shopper evaluations guest feedback surveys NPS tracking complaint resolution root cause analysis corrective action plans SOP revisions version control document retention translation accuracy localization cultural sensitivity accessibility considerations ADA compliance inclusive language readability tone appropriateness reservation site suitability conciseness clarity consistency terminology dictionary adherence including use of terms such as Facility where referring specifically to property equipment amenities infrastructure rather than general building references; all such elements collectively forming integrated system approach described herein.]
