Ukai Rakuyado

Ukai Rakuyaya is committed to ensuring the safety and security of our guests by implementing preventive measures to curb the spread of COVID-19. Thank you for your understanding and cooperation. ・The main building is exclusively reserved for one group per day. While there is no opportunity to interact with other guests, we will also minimize contact with staff by simplifying the check-in process. ・The day before your check-in will be a closed day for disinfection and cleaning. (Once a Reservation is made, the day before and the day after will be blocked from further bookings.) ・For a Multiple Night Stay, we will refrain from linen replacement. 【GoTo Travel Participant Checklist】 Our Property adheres to the infection prevention measures required for GoTo Travel participants and the "Guidelines for COVID-19 Response in Accommodation Facilities (Version 1)" as follows. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. ◯: Not implemented. ●: Thoroughly implemented. 【Cleaning and Disinfection in the Facility】 ○ Regular disinfection of frequently touched items and areas, such as elevators, with disinfectants. → Not implemented as the Property is exclusively reserved. ● Disinfection of areas touched by guests in the guest rooms during room cleaning using disinfectants. 【Health Check for Guests】 ● All guests staying at the Property are requested to undergo temperature checks and identity verification at check-in while avoiding direct face-to-face contact as part of infection prevention measures. ● Guests are required to undergo temperature checks and health assessments, and in cases of fever or cold symptoms, we will consult the nearest public health center, even on weekends, and take appropriate measures. ● If a guest experiences symptoms such as fever, cough, or fatigue during their stay, they are requested to immediately inform the front desk, and we will recommend reporting to the public health center or visiting a medical institution as necessary. ● At check-in, guests are informed of the "Matters Travelers Should Adhere To (*)." ○ At check-in, guests are informed that "group travel for young people, group travel for elderly individuals at higher risk of severe illness, and travel involving large banquets are generally considered high-risk and should be avoided. However, this does not automatically exclude such travel from support, and trips such as school trips or educational travel should be conducted appropriately with thorough infection prevention measures." → Not implemented as we do not accept group bookings. 【Infection Prevention Measures in the Facility】 ○ Usage of shared facilities such as baths and dining areas is subject to restrictions on the number of users or time limits. ○ In restaurants and dining areas, infection prevention measures such as spacing tables and seats are implemented. ○ For buffet-style meals, measures such as individual meal servings, staff serving food, or providing individual tongs or chopsticks to avoid sharing are implemented. → Not implemented as we do not offer buffet-style meals. ● Guests are requested to refrain from loud behavior or sharing drinks during meals within the Facility. ● To ensure ventilation in elevators, guest rooms, and shared spaces within the Facility, windows and doors are opened, or external air is introduced through air conditioning systems. 【Other Measures】 ○ Guests are requested to wear masks and practice handwashing and hand sanitization in public spaces during their stay. → Not implemented as the Property is exclusively reserved. ● Hand sanitizers are placed in multiple locations within the Facility, such as the lobby and restaurant entrances, for hand disinfection. ○ Measures such as floor markings are implemented at the front desk and restaurant entrances to maintain distance between guests. → Not implemented as the Property is exclusively reserved. ○ Tables are cleaned and disinfected after meals before guiding the next guests. → Not implemented as the Property is exclusively reserved. ● Employee health management is strengthened, including temperature checks and health assessments at the start of work. Employees with symptoms such as fever, cough, phlegm, or fatigue are not allowed to work and are required to stay at home. ● All employees wear masks and, if necessary, face shields during work.