Notice of Cancellation Policy Update
Thank you very much for your continued patronage.
For Reservations received from June 1 onward, we will revise and standardize the cancellation policy for Hotel Matsumotoro, Western-style Ryokan Pinon, and Doggy Suite Pero.
The revised policy is as follows:
● Before revision
Cancellation 3–2 days prior: 30% of the Accommodation Fee
(Only for Western-style Ryokan Pinon: Cancellation 5–2 days prior: 30% of the Accommodation Fee)
Cancellation 1 day prior: 50% of the Accommodation Fee
Same-day cancellation / No Show: 100% of the Accommodation Fee
● After revision
Cancellation 14–8 days prior: 10% of the Accommodation Fee
Cancellation 7–4 days prior: 20% of the Accommodation Fee
Cancellation 3–2 days prior: 30% of the Accommodation Fee
Cancellation 1 day prior: 50% of the Accommodation Fee
Same-day cancellation / No Show: 100% of the Accommodation Fee
Thank you for your understanding.





![[706] Opened in Dec 2023! Featuring an open-air bath and sauna.](https://www.img-ikyu.com/contents/common/image/acc9/00030929/1/org/12961547.jpg?auto=compress,format&lossless=0&fit=crop&w=200&h=200&q=30)













