Nanpeidai Onsen Hotel

[Measures to Prevent the Spread of COVID-19] Based on the COVID-19 response guidelines for Properties recommended by the Ministry of Health, Labour and Welfare, we are taking the utmost precautions to create an environment where our guests can stay with peace of mind. Please note the following measures: ■ Guest Acceptance Policy We accept guests from all regions within Japan. However, we kindly ask those who are feeling unwell, have had close contact with someone infected with COVID-19, or have recently returned from a long-term stay abroad to refrain from visiting. *Please note that Reservations may be temporarily restricted for certain areas in the event of cluster outbreaks. ■ Enhanced Hygiene Measures in the Property - Disinfectant is available at 10 locations within the Property. - We thoroughly disinfect frequently touched surfaces such as doorknobs, switches, handrails, and the entire Room. - During cleaning of Rooms and shared spaces, we ensure adequate ventilation to maintain clean air. The lobby is also ventilated regularly. ■ Measures in the Property, Bathing Areas, and Public Spaces - Guests are requested to wear masks except during bathing or meals. - The number of people allowed in the bath, changing rooms, and elevators is limited. - Karaoke Reservations, massage arrangements, and companion arrangements are suspended. - Use of massage chairs is discontinued. - Sampling at the gift shop is suspended. - Hygiene management at the "Welcome Coffee Corner" in the lobby is strictly enforced. ■ Check-In and Check-Out - Greeting guests at their car is limited to the entrance, with staff wearing masks. The service of carrying luggage to the Room is generally suspended (available upon request). - Acrylic partitions are installed at the front desk, and guests are asked to maintain distance from one another. - Property guidance and verbal explanations are simplified and provided in written form. - During check-in, we may confirm guests' health conditions, body temperature, and travel history. - Shuttle Service vehicles are ventilated, and acrylic partitions are installed between the driver and the rear seats. ■ Changes to Meal Service - Staff wear masks and thoroughly wash and disinfect their hands when serving meals. - Breakfast service has been changed from a buffet to set meals. - Dinner is served in approximately four shifts, and breakfast in three shifts. - Seating arrangements in the dining area ensure adequate spacing. - Cups, plates, trays, and cooking utensils are thoroughly washed and disinfected with hot water. - Guests are asked to minimize conversation in the dining area. ■ Strict Hygiene Management for Staff - Staff are required to wash their hands and gargle thoroughly. - Masks are worn as necessary. - Daily temperature checks and health monitoring of employees are recorded and strictly enforced. ■ Response to Guests Feeling Unwell - For guests feeling unwell, we promptly gather detailed information such as when symptoms began and guide them to a hospital if necessary. - Guests feeling unwell may be asked to refrain from using shared spaces such as the dining area. We apologize for any inconvenience caused and kindly ask for your understanding and cooperation.