TIAD, Autograph Collection (Marriott Group)

This was my first trip to Nagoya. I originally planned to stay at the Marriott directly connected to Nagoya Station, but something drew me to this Hotel, so I changed my reservation.You contacted me in advance, and I could already feel the high level of service before arriving. You also upgraded our Room, and while access is honestly better around Nagoya Station, this Hotel’s Facility is new and spotless. The Room was spacious with two closets, the bed was wide enough, and the mattress was excellent. Since the mattress at the Legoland Hotel we stayed at the night before didn’t suit us, I’m truly glad we stayed here for two nights. We slept very well each night. There was also turndown service—overall, we were extremely satisfied with the service.We only used the restaurant for breakfast, but everything was delicious. Our child especially loved the Totoro wooden plate and cup. On our first morning we didn’t have much time, so I planned to try the donuts and curry the next day—but they weren’t available that morning. I should have eaten what I wanted on that same day.The flat-rate taxi to Ghibli Park was also greatly appreciated. We initially planned it one-way only, but decided that morning to request a return ride as well, and your lobby staff handled it immediately.I also asked for taxi arrangements on both check-in day and at check-out; everything was very smooth and helpful.We felt comfortable throughout our stay, and I even wrote a thank-you message at check-out. Since it was my son’s birthday, he was delighted by the towel-cake surprise and message card. We would definitely like to stay here again when we visit Nagoya next time. Thank you very much for everything.

This was my first stay, and it was outstanding. The staff were extremely pleasant, kind, and attentive—nothing to complain about. They also upgraded my Room to a park-view Room. I ordered lobster à la carte, and it was delicious and perfectly firm. If I have the chance to visit Nagoya again, I will definitely stay here again. Thank you very much.