Yuyado Unzen Shinyu

COVID-19 Infection Prevention Measures ~ New Style of Hospitality to Avoid the "Three Cs" ~ Thank you for your continued patronage of our Property. Regarding measures to prevent the spread of COVID-19, we are implementing a new style of hospitality unique to our Property, focusing on "avoiding the Three Cs," "hygiene management," and "health management," to ensure that our guests can stay with peace of mind. COVID-19 Infection Prevention Measures Efforts to Avoid the "Three Cs" ● At Check-in & Check-out, in the front lobby and public spaces: 1. We will regularly ventilate the front lobby and public spaces. 2. We will display waiting positions to ensure social distancing during Check-in & Check-out. ● Regarding Rooms and movement within the Property: 1. We ventilate the Room before Check-in. We kindly ask guests to cooperate with regular ventilation as well. 2. We will limit the number of people using the elevator. The allowed number will be displayed inside the elevator, and we ask for your cooperation. 3. During Room guidance, we will refrain from verbal explanations of the Property and serving tea. Explanations will be provided in writing, so we kindly ask you to read them thoroughly. ● At the dining venue: 1. For guests who make Reservations through our official website or directly by phone, dinner will be prepared in private or semi-private rooms (until July 22). 2. For guests who book through other Reservation platforms and choose a banquet hall Plan, we will prepare a venue with wider spacing and partitions. 3. To prevent close contact between guests and staff, meals will be pre-served. (For additional drinks, please use the intercom or call button.) 4. We will refrain from verbal explanations of the dishes. Detailed menus will be provided, so please review them. 5. In line with the new lifestyle, seating arrangements during meals will be prepared diagonally or side-by-side instead of face-to-face. 6. Breakfast will be served in the restaurant or banquet hall. Seating will be spaced apart and partitioned. 7. To ensure smooth service, meal start times will be selectable. If the chosen time is crowded, we may consult with you about changing the time. ● In the large communal bath: 1. For the time being, only one large communal bath for men and one for women will be available. 2. The number of users will be limited. 3. If the shoe lockers in the large communal bath reach the limit, we kindly ask you to adjust your time of use. 4. To maintain distance in the washing area, some showers will not be available. 5. Towels will not be provided in the large communal bath. Please bring towels from your Room. 6. Amenities such as cosmetics and brushes will not be provided in the large communal bath. Hairdryers will be available, but we kindly ask you to use the hairdryer in your Room whenever possible. 7. The sauna in the large communal bath will be temporarily closed. Efforts for "Hygiene Management" ● All staff will wear masks. (We kindly ask guests to cooperate by wearing masks as well.) ● In addition to regular Room cleaning, we will clean and wipe down the Property with alcohol. Regular alcohol disinfection will be conducted for Room items (Room keys, doorknobs, handrails, remote controls, refrigerators, switches, etc.), elevator buttons, large communal baths, public spaces, and restrooms. ● Frequent alcohol disinfection or UV sterilization of the front desk, writing utensils, Room keys, etc. ● Disinfectant alcohol sprays will be placed at the front desk, dining venue entrances, elevator entrances on each floor, and other public spaces. ● Acrylic panels will be installed at the front desk and shop. ● Disposable chopsticks will be used for meals. (If you bring your own chopsticks and do not need disposable ones, please let us know.) ● Meals will be served individually. Requests and Efforts for "Health Management" ● We kindly ask for your cooperation with temperature checks and filling out a health check sheet at Check-in. (If a fever of 37.5°C or higher is detected, we may ask you to refrain from staying, or the services provided may differ from the Reservation details, following the instructions of the health center.) ● We kindly ask for your cooperation in frequently disinfecting your hands with the alcohol spray provided throughout the Property. ● All staff are required to check their temperature and health condition before starting work. Staff with poor health or fever will not come to work and will be required to visit an appropriate medical institution. ● All staff are required to wash hands, gargle, and disinfect with alcohol regularly. The period for these COVID-19 infection prevention measures will be until the end of August, except for some measures, but it may be extended depending on the situation. We will provide the latest information on our official website and official social media, so please check them regularly.