[Important] Beware of suspicious emails impersonating accommodation providers or booking websites.
Suspicious emails and messages impersonating accommodation providers and booking websites have been reported. We never ask guests to cancel reservations or enter personal information by email or similar messages. If you receive a suspicious email or message, do not reply, open any links, or enter personal information, including credit card details. Please delete the message. We have also received a notification regarding unauthorized access from the provider of our reservation management system, “Temairazu.” The following information has been provided by Temairazu, Inc. --- Based on the information confirmed so far, suspicious messages have been sent to guests with some reservations that meet both of the following conditions: ・Booking date: Reservations made on or before September 21, 2026 ・Stay date: Reservations for stays on or after September 21, 2026 If you receive suspicious communications (such as emails or SMS messages) claiming to be from our company or an accommodation provider, please take the following precautions. [Important Precautions] ・Do not open any URLs or links in the message. ・Do not enter credit card details or personal information. ・Do not reply to suspicious messages. ・Do not make payments or transfer money as instructed in the message. ・To check your reservation details, contact the accommodation provider or booking website through its official channels. If you have entered credit card details or other information on a suspicious website, please contact your credit card company immediately. The system involved in this incident does not process or store credit card information. For inquiries regarding this matter, please contact: Temairazu, Inc. https://www.temairazu.co.jp/pdf/1206/news-update Department: Emergency Response Desk Email: helpdesk@temairazu.com ----- If you are unsure whether an email or message is genuine, please contact us or your booking website. We apologize for any concern this may cause and appreciate your understanding and vigilance.






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