Auberge Hanabusa Nikko

Our Property is implementing the following measures as part of our response to COVID-19. We kindly ask for your understanding and cooperation. 【Basic Measures】 - Installation of hand sanitizing equipment at the entrance and within the Facility - Wearing of masks (notified to guests, visitors, and staff) - Requesting temperature checks for guests (if the temperature is 37.5°C or higher, we will promptly consult with the health center with the guest's consent) - Ventilation of the Facility and guest rooms - Regular disinfection within the Facility - Requesting regular handwashing and sanitization for guests and staff - Minimizing contact between guests, among guests, and with staff, ensuring social distancing - Organizing guests during check-in and check-out to avoid crowding - Daily temperature checks and health monitoring for staff 【Upon Entry】 - Installation of hand sanitizing equipment (alcohol, etc.) at the entrance and lobby - Requesting hand sanitization upon entry for guests - Requesting temperature checks for guests (if the temperature is 37.5°C or higher, we will promptly consult with the health center with the guest's consent) - Requesting those with fever, cough, or cold symptoms to refrain from entering 【During Check-In】 - Ensuring sufficient seating to prevent crowding among guests - Frequent disinfection of desk mats, writing utensils, etc., used for filling out registration cards - Minimizing in-person guidance by staff regarding the Facility and guest rooms - Disinfecting room keys 【Guest Rooms】 - Thorough cleaning of guest rooms - Disinfection of doorknobs - Disinfecting various room amenities with cleaning agents or bleach during cleaning - Replacing glasses, teacups, etc., with disinfected items - Disposing of used amenities and providing disposable slippers in guest rooms - Requesting ventilation by opening windows in guest rooms at regular intervals - Thorough cleaning and disinfection of bathtubs, washing areas, and bathroom amenities in guest rooms - Strengthening ventilation in bathrooms *Our Property is equipped with open-air baths and some indoor baths in guest rooms. There is no risk of crowding in the bathrooms. 【When Using the Restaurant】 - Staff wearing masks - Requesting guests to wash hands or sanitize upon entry - Requesting guests to wear masks until meals begin - Requesting those with fever, cough, or cold symptoms to refrain from entering - Maximizing the distance between tables (adjusting table layout) - Installing partitions at each table - Disinfecting equipment and items after each use - Ensuring thorough ventilation before and after meals - Minimizing contact between guests and staff *Our Property accommodates up to 5 groups or a maximum of 10 guests per day. Therefore, meal time adjustments or entry restrictions are generally not implemented. 【During Check-Out】 - Installing acrylic panels at the front desk - Using trays for returning room keys, sanitizing staff hands, and disinfecting returned keys - Handling Accommodation Fee payments (cash or card) using trays 【Response in Case of Suspected Infection Among Guests】 - If a guest shows symptoms such as fever, difficulty breathing, or fatigue, suspected of infection, they will be asked to stay in their room, wear a mask, and refrain from going outside, including their companions. - Meals will be delivered to the guest room to avoid contact with other guests. - The health center will be contacted promptly to report the condition and symptoms of the suspected guest and seek instructions. - Information will be provided to other guests in the Facility following the health center's instructions. Additionally, the guest list for the day will be submitted to the health center.