The Peninsula Tokyo

In-House Policies & Services - Medical arrangements can be made 24 hours a day. - We have introduced “PenChat,” a system that allows you to request Hotel services easily without face-to-face contact via messaging apps such as LINE and Facebook Messenger. - You can view in-house Facilities and services via URL or QR code on your personal mobile device. - Upon request, we can offer in-Room check-in and express check-out. Please feel free to ask our staff. Thorough measures implemented even behind the scenes - We will appoint Hygiene Managers at all Hotels (a role already adopted at several The Peninsula Hotels properties). Hygiene Managers oversee safety management and daily training, inspections, tests, and other hygiene operations across all areas—from guest Rooms, public spaces, restaurants and bars, the spa, fitness center, Shuttle Service vehicles, to staff areas—to protect both guests and employees, and report to the Hotel Manager. - We will enhance cleaning procedures and frequency for air purification filters and air-conditioning equipment. - A dedicated housekeeping team will clean guest Room areas in accordance with strict cleaning standards to prevent cross-contamination. Disinfection frequency will be increased with particular focus on telephones in public spaces and guest Rooms, as well as controllers and tablets. - We are proactively introducing advanced equipment such as Premium Purity and Germagic that is effective in eliminating bacteria, viruses, and mold on surfaces. We are also working with a company developing UV technology to achieve medical-grade disinfection and sterilization standards. - All external vendors doing business with The Peninsula Hotels are required to comply with our prescribed hygiene standards. - A color-coding system is used for cleaning supplies to differentiate between guest Room areas and public spaces by color classification to prevent cross-contamination. (As of May 8, 2023)