Hakuba Tokyu Hotel

It was a calm, classic Tokyu-style Hotel. Unfortunately, the clouds prevented us from seeing the Hakuba mountains, but we were able to relax quietly in the courtyard and the Onsen.The staff provided thoughtful, understated service, and both our Room and the facilities were kept very clean.Thank you very much.

We stayed to celebrate my partner’s birthday.When I consulted the Accommodation in advance about a celebratory meal, they carefully confirmed everything—from the cake size and the message on the plate to the number of candles. Every exchange felt so warm, and I had never looked forward to a trip this much even before arriving. I was disappointed that I couldn’t thank the person who helped us beforehand in person on the day, but their thoughtfulness was clearly passed along, and at the restaurant they were truly attentive—even down to perfect timing for serving our meal and cake. It felt like genuine hospitality from top-class Hotel staff whom you can trust with an important occasion.From our Room, we had a panoramic view of the Northern Alps. We could enjoy the scenery while soaking in the bath, relaxing on the balcony, or even lying in bed. Outside the lobby there was a seating area with sofas and chairs where you can stay comfortable without getting wet in the rain; we spent unhurried time indoors as well—watching the fire pit and relaxing in a hammock. It was such a wonderful Accommodation that we wished we could stay longer, and on checkout day we even delayed our departure by quite a lot.The Onsen was also outstanding. With water quality said to be over pH 11, my skin immediately felt silky-smooth right after getting in. I loved it so much that I went twice again in the morning as well (in addition to at night), even around breakfast.Breakfast was delicious too—especially memorable were croissant waffles made by baking small pieces of croissant dough in a waffle maker. It was delightful to enjoy them freshly baked while looking out at the mountains.The grounds were beautifully maintained, and it was charming to see an automatic lawn mower working from morning until evening—it really showed how carefully everything is managed.Although it rained off and on during our stay, we still had such an enjoyable trip to Hakuba thanks entirely to all of your staff.It was a wonderful anniversary stay with unforgettable views, Onsen, food—and above all, thoughtful care from everyone on staff. We would love to visit again.