At our Hotel, in response to the spread of COVID-19 and the resumption of operations, we prioritize the safety and health of our guests and Hotel staff. We are implementing the following infection prevention measures:
Details
1. Infection Prevention Measures at the Hotel
We are taking the following measures in accordance with the methods and procedures recommended by the Ministry of Health, Labour and Welfare and the local health authorities:
<Front Desk and Main Entrance Area>
・Hand sanitizers are placed at the entrance, front desk, and other locations.
・Acrylic partitions are installed at the front desk to prevent droplet transmission.
・For check-in and check-out, only the representative guest is requested to line up.
(Companions are asked to wait in the lobby.)
・Step marks are placed on the floor to maintain a certain distance when lining up at the front desk, etc.
・Restrictions on the number of people using the elevator. (Guidance signs are placed in front of the elevators.)
・Physical distancing marks and cautionary notices are placed on sofas and chairs around the lobby.
・Cash trays are used for payments.
<Bell Desk and Lobby>
・Assistance is limited to necessary cases only.
・Luggage handling is carried out with the guest's consent.
・Regular disinfection of guest room floors (public areas) and inside/outside elevators.
・Alcohol disinfection of guest rooms and loaned items.
<Restaurant and Restaurant Cashier Area>
・Hand sanitizers are placed at the entrance, front desk, and other locations.
・Seating arrangements are made to ensure spacing between tables.
・Tables and chairs are disinfected after each guest's use.
・Physical distancing marks and cautionary notices are placed on sofas and chairs around the restaurant.
・Acrylic partitions are installed at the restaurant cashier to prevent droplet transmission.
・Cash trays are used for payments.
<Banquet Hall Area>
・Hand sanitizers are placed at the banquet hall entrances.
・Spacious layouts are arranged by the sales staff.
・Doors are periodically opened for ventilation.
・Physical distancing marks and cautionary notices are placed on sofas and chairs in public spaces.
2. Requests to Guests Using the Hotel
・Please wear a mask when visiting the Hotel.
・Please use the hand sanitizers placed throughout the Hotel to disinfect your hands.
If you experience a persistent fever, severe fatigue, or difficulty breathing during your stay, please inform the Hotel staff.
3. Infection Prevention Measures for Hotel Staff
・Mandatory wearing of masks.
・Temperature checks, handwashing, gargling, and hand disinfection with sanitizers before starting work.
We appreciate your understanding and cooperation.
Okura Akademia Park Hotel
General Manager